Chapter 9: Communicating Effectively
The communication process Communication-the sending and receiving of messages between people Verbal-using words to communicate Nonverbal-communicating and sending messages without words
Nonverbal Communication "Friends“ “For the Birds”
The Messages You Send “I” Messages-saying how you feel and what you think rather than criticize someone else “I feel…” (here you name an emotion-anger, fear, disappointment “when you…” (here you say what behavior bothers you) “because…” (here you explain why it bothers you)
“I” Messages “I” Messages avoid raising negative feelings Keeps conversation and confrontation reasonable Video
The Messages You Send Using the right tone Using body language Body language-refers to a person’s posture, facial expressions, gestures, and way of moving Eye contact-direct visual contact with another person’s eyes Managing your image
Body Language
The Messages You Send Choosing time and place Be sure the person you’re talking to is willing and able to listen Avoid times when emotions will conflict with the message Make sure the other person isn’t distracted
The Messages Received Active listening-concentrating on what is said so that you understand and remember the message You give your attention to the person speaking rather than thinking about how you are going to respond
Active Listening Helps relationships grow Helps you to grow as a person Helps you to know more about the world around you Boosts self-esteem in others
How to Listen Better Concentrate Keep an open mind Listen with a purpose Be positive Make eye contact Don’t interrupt Control your emotions
A classmate calls you a mean name.
A “friend” says they will only be your friend if you do what they want you to do.
Your friend is ignoring you.
Your friend is bossing you around.
You told your friend a secret You told your friend a secret. Your friend promised not to tell anyone but they told others.
Your friend doesn’t want you to hang out with another friend.
A classmate insults your shoes.