1. Types of Communication
Objective 1.02

2. Types of Communications
Verbal
Non-Verbal

3. Nonverbal Communication
Bodily actions and vocal qualities that typically accompany a verbal message
The words we use

4. Listening
Speaking
Reading
Writing
Verbal Communication

5. Nodding when you agree with the speaker is a sign of active listening

6. When talking either in person or on the phone it is important that you speak clearly
Speaking

7. Writing When writing be effective by giving detail
There will be a sales team meeting tomorrow at 9:00 am
Be grammatically correct
This manual explains how to do it.
Writing

8. EFFECTIVE VERBAL COMMUNICATION
CHARACTERSTICS OF
EFFECTIVE VERBAL COMMUNICATION
Consider the objective
Be sincere
Use simple language, familiar words
Be brief and precise
assume nothing
Use polite words and tone
Say something interesting and pleasing

9. NON VERBAL COMUNICATION
Has the most effect on the understanding of a spoken message
NON VERBAL COMUNICATION

10. Non-Verbal Communication
Gestures
Posture
Facial Expressions
Non-Verbal Communication

11. IMPORTANCE OF NON-VERBAL COMMUNICATION
♦ only 7% of a message’s effect is carried by words ; listeners receive the other 93% through non -verbal means Communication researcher Mehrabian
♦Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.
IMPORTANCE OF NON-VERBAL COMMUNICATION

12. Forms of non verbal communication
Facial expression
Body movement
Gestures
Eye contact
voice
Touch

13. Regulate Interaction
Facial expressions or gestures that are used to control or regulate the flow of a conversation

14. Express Emotion or Affect
Facial expressions and gestures that augment the verbal expression of feelings

15. Nonverbal Signals
Vary from culture to culture

16. What does this symbol mean to you?
In the United States it is a symbol for good job
In Germany the number one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is used to point rather than a finger

17. Improving Nonverbal Communication Skills
When sending messages
Be conscious of nonverbal behavior
Be purposeful in use of nonverbals
Make sure nonverbals are not distracting
Match verbal and nonverbal communication
Adapt to the situation

18. Improving Nonverbal Communication Skills
When receiving messages
Don’t automatically assume
Consider gender, culture and individual differences
Pay attention to all aspects of nonverbal communication
Use perception checking