1. Unit 1 Lesson 11
Practice: Listening and Responding to the Emotions of Others

2. 1 2 3 4 MASTER A SKILL Explain the skill Demonstrate use of the skill
Practice using the
skill with guidance
Personalize the
use of the skill 4

3. EFFECTIVE LISTENING Nonverbal Behaviors
Give your full attention to the person speaking.
Keep your mind from wandering.
Stand or sit in a relaxed way.
Look at the person.
Listen for the message.
Let the speaker finish before you talk.

4. EFFECTIVE LISTENING Verbal Behaviors
Summarize in your own words what you hear the person say.
Ask questions to express interest and to help you understand.
Make comments on what the person says.

5. RESPONDING TO THE EMOTIONS OF OTHERS
Nonverbal Behaviors
Be sure you are calm.
Look for clues that tell you what the person is feeling.
What is happening
The nonverbal cues of the person
Listen carefully.
Walk away if the person seems dangerous.

6. RESPONDING TO THE EMOTIONS OF OTHERS
Verbal Behaviors
Use “I statements.”
Try this: “I thought you looked upset when you walked into class and I wondered if something was wrong.”
Avoid this: “You sure are sad. What happened?”
Name the emotions being described by the person.
Try this: “Sounds pretty frustrating.”
Ask clarifying questions.
Try this: “What did you mean when you said…”

7. Practice Rounds: LISTENING Round 1 Person A = Listener
Person B = Speaker
Person C = Observer
Round 2
Person A = Observer
Person B = Listener
Person C = Speaker
Round 3
Person A = Speaker
Person B = Observer
Person C = Listener
Speakers have two minutes to talk.
Observers have one minute to give feedback to listeners.

8. Topics of Conversation
The reasons I love my favorite video game are…
The way I’m making progress on my health goal is…
Something I value in a friend is…

9. Practice Rounds: RESPONDING TO THE EMOTIONS OF OTHERS Round 1
Person 1 = Speaker
Person 2 = Listener and Responder
Person 3 = Observer
Round 2
Person 1 = Observer
Person 2 = Speaker
Person 3 = Listener and Responder
Round 3
Person 1 = Listener and Responder
Person 2 = Observer
Person 3 = Speaker
Speakers have two minutes to talk.
Observers have one minute to give feedback to listeners.