INCLARITY PRODUCT MARKETING MIKE NUDD PARTNER DAY 2016

Call Centre Premium All the features of Broadsoft Call Centre including: Dynamic Agent Sign-In & Availability Call Queuing with Welcome, Position & Estimated Wait greetings Open Period definition with Closed overflow action Supervisor Call Barge New Premium features: Forced Forwarding mode Holiday Service mode Skills Based routing to Agents Inbound Whisper announcement

Polycom Hot Desking New feature for Polycom phones All models of VVX handset Login requires telephone number and PIN only Logged in screen shows current user’s Extension and custom line buttons Log out does not require PIN Host devices are not associated with any particular Subscriber Subscribers can be Guest-only, or can fork calls between their Guest profile with their own personal Terminal devices Full feature self-care via SMT

UC Client for Macintosh UC application is now available for Macintosh, providing: Call preview box Call control buttons Integration with Broadworks Contacts Integration with Macintosh Address Book Telephone presence dashboard Click-to-dial in all web browsers Click-to-dial from clipboard Skype for Business integration (one-way status updates)

New Partner Documents New Reseller Handbook Discussion of technology and challenges Customer Site Survey notes Detailed telephony feature descriptions Detailed handset feature descriptions Troubleshooting notes New Guide to Number Porting How the process works What information to provide New Guide to Moving to Inclarity What information to gather beforehand New Guide to OMS How to place and review your new orders

SMT Improvements Call Queue Size removed from Hunt Group No voicemail PIN required for Hunt Group if voicemail disabled No client login and password required for Receptionist Custom voicemail upload buttons for Hunt Group Sharing Contacts in Phone Manager can be disabled by SMT Admin SMT Admin can view, edit and delete Contacts in Directory Selective inbound call filtering options in SMT and Phone Manager Partners and Channels can add and edit their own Customer SMT users

Future Roadmap Q3/Q4 2016 More Bundled Deals – additional choices of device, features, term & minutes Improved Contact management (including Polycom Directory) Subscriber Remote Office (to send Hunt Groups off net) Polycom tannoy feature New Polycom devices SIP alerter/ringer

PARTNER DAY 2016