Agenda The current Windows XP and Windows XP Desktop situation The business case for deployment Office System 2003 and Office System Versions Overview of The Platform

The Challenge Non-standardized desktops expose security threats and make critical patching difficult Increasing Help desk costs and activity Reaction times to virus threats have increased Legacy applications and operating systems are nearing end of support life

Concerns to address… Ensure minimal user downtime Resolve all application compatibility issues before deployment Retain user settings and data – USER EXPERIENCE Demonstrate a positive and realistic ROI Adhere to the time and resource budgets

Business Case For Desktop Deployment Deliver Strategic Business Benefits Enable Agile IT Infrastructure Value Risk Up-to-date Infrastructure Reduce Deployment Cost and Complexity Cost Lower Total Cost of Ownership

The Benefits Of The Business Desktop Increase Productivity, Reduce IT Costs, and Enhance Security Increase Workforce Productivity Reduce Deployment and Maintenance Costs Enhance IT Security

Windows Desktop Value Increase business and IT productivity by connecting to critical business information and collaborating with others, while significantly reducing deployment and support costs Quickly and easily connect to information and collaborate with others anytime, anywhere Tools to work smarter and be more productive in new, innovative ways Flexible, more dependable and secure desktop platform for all computing needs Cost efficient centralized desktop administration, maintenance and upgrades

Improved Security Windows Firewall Support for 802.1x Microsoft Windows XP Security Guide http://www.microsoft.com/technet/security/prodtech/winclnt/secwinxp/default.asp eTesting Labs: Windows XP/Office XP better than previous versions in all 4 common security scenarios: Stolen computer, password cracking, virus attack, and document recovery http://www.etestinglabs.com/main/reports/desktop_security_results.pdf

Improved Security SP2 Memory Attachments Web Network Help protect the system from attacks from the network Enable safer E-mail and Instant Messaging experience Provide system-level protection for the operating system Enable safer Internet experience for common Internet tasks

Higher Reliability System Restore Built on proven Windows 2000 Professional code base Signed drivers Support for multiple DLLs System restore System Restore “Superior reliability of Windows XP Professional provided significant benefits to every organization [studied]… providing an average productivity gain of $46 [per user]” (Higher Yields Whitepaper)

Increased Mobility Zero configuration wireless Advanced power management Remote desktop Power Management Win XP Pro mobile users realize an additional $259 in productivity benefits per notebook PC Health care customer realized $830 annual productivity benefit resulting from wireless access to patient records (Higher Yields Whitepaper)

Lower Support Costs Remote Assistance Remote assistance System restore Driver rollback Improved help and support Remote Assistance “Most customers have reported up to a 50% reduction in Operating System-related help desk calls, increased end-user satisfaction, and 10% or better reduction in operational costs” Meta, February 2003

Application Compatibility Improved out-of-the-box compatibility Comprehensive set of application compatibility tools Application Compatibility Toolkit 3.0 www.microsoft.com/windows/appexperience 98.7% level of compatibility with packaged software applications (474 applications tested across 9 companies) 97.3% level of compatibility with custom applications (836 applications tested across 9 companies) (Higher Yields White Paper)

Demo Windows Firewall System Restore Remote Desktop Remote Assistance Driver Rollback Application Compatibility

Measuring Windows Benefits TCO Total Cost of Ownership provides the estimated cost of maintaining and managing a company’s IT environment Compares operating costs between differing scenarios Minimizes total capital expenditure TCO does not capture business benefits

Comparing TCO And ROI TCO ROI An investment assertion Implies a purchase based primarily on price TCO simulation is used to understand all costs of operating a specific environment TCO requires comparisons between two or more implementations to be effective TCO A value assertion Implies that the buyer cares about both the IT and business impact of an investment ROI metrics measure the IT and business benefits in excess of the costs ROI assessment requires benefits and costs of only a specified solution implementation - no competitor data is required ROI Source: Gartner TCO Training

Gartner TCO Analyst Methodology How does it work? Guides user through a series of questions about IT infrastructure in current and target environments The complexity of their environment Their adherence to specific best practices that would serve to reduce their operating costs or allow them to operate at higher levels of efficiency, security, or user satisfaction Using behind-the-scenes calculations, answers are translated into operating costs

TCO Chart Of Accounts Direct Indirect Assets IT Labor User Labor Hardware Servers Clients Peripherals Network assets Software Operating systems Applications Utilities Management Upgrades, Supplies Spares Operations Technical services Planning and process management Database management Service desk Administration Finance and administration Individuals who train others IS training End user training End User Operations Peer support Casual learning and self support Formal learning Self application development (scripting, writing macros, etc.) Self file and data management Downtime