1. Information Technology (IT) Department
Budget| Presented by: Doug Burke, IT Manager

2. Information Technology - IT
Information Technology is widely known at “IT”.
IT includes all layers of all systems within the County's IT infrastructure:
Computers, Servers
Telephones, Mobility
Operating System, Software, Databases
Internet, Wireless Networks (WiFi)
24 August 2018

3. IT Department Staff
24 August 2018

4. Department Roles & Responsibilities
The IT Manager’s role is to provide vision and leadership for developing and implementing IT initiatives and entrusted with the responsibility:
Providing technology based solutions that are innovative and secure
Managing an efficient and effective delivery of IT systems, within policies, directives, and strategic plans
Prepare, develop, and maintain the IT Operating and Capital budgets
Upkeep and maintain all IT, Telecommunication and Mobility contracts and leases
Maintain a positive work environment that follows the County Safety policies
Doug Burke
IT Manager
May require more than one slide
24 August 2018

5. Department Roles & Responsibilities
The Computer Technician is responsible for:
First level technical support for the County’s line of computer/mobility applications
Actively resolving end user help requests
Training and support for computer systems and installed applications
Installing, testing, implementing, and documenting computer related hardware and software
Interaction with other County employees, as well as contractors and software vendors
George Illes
Computer
Technician
May require more than one slide
24 August 2018

6. Department Mission Information Technology (IT) Mission Statement:
IT is entrusted with the fundamental responsibility to provide technology based solutions that are innovative, secure, efficient and cost effective to enrich the overall function of County government
May require more than one slide
24 August 2018

7. Strategic Plan
IT Department operates and meets the values and pillars as per the Strategic Plan:
19.3 Deliver our County services in a cost effective and efficient manner
19.4 Ensure a high level of accountability in all we do
Maximizing technology is an ongoing Strategic Initiative:
Under this model all Departments of IT services will pay for that service
All costs are recovered as well as funding to be transferred to Reserves for future IT purchases
May require more than one slide
24 August 2018

8. Core Services
The IT Department provides Core Services to all Departments and include:
Network Services
Management Services
Software Services
Client Services
24 August 2018

9. Core Services Network Services: Centralized servers
Services include: , Printers, Telephone, Agenda, Digital Files, etc.
Network Protection
Contracts & Services for Telecommunication & Mobility
24 August 2018

10. Core Services Management Services:
Technology Planning, Implementation and Replacement
Backup and Disaster Recovery
Establish Security Policies and Standards
24 August 2018

11. Core Services Software Services: Applications Development
License Management
Various Software Licensing and Contracts
Word, Excel, Outlook , PowerPoint
“Apps” for Mobile Devices
Financial/Banking
24 August 2018

12. Core Services Client Services:
Installation and maintenance of software and hardware
Implementing and configuring mobile devices
Help Desk
User Training
24 August 2018

13. Current Projects
High Speed Internet Services Upgrade for the Lethbridge Office (Capital Project)
24 August 2018

14. Successes Significant Successes During the Last Budget Cycle:
Installation of new: GIS Server
Scheduled installation replacement of Firewall Routers in all County Offices/Shops/Airport
This provides Secured Internet Access in-between the Offices
Scheduled replacement of over 40 mobile phones
Assisted with the Development of the “County App” for mobile devices
Software Licensing/Renewal - ensuring all software products are current and properly licensed
24 August 2018

15. Challenges/Opportunities
Increased demand for internet services (cloud computing, wireless services and, social media)
Mobility services (determining how to deploy corporate applications securely to mobile devices)
Increase in volume and complexity of IT maintenance tasks and support - present IT support covers 4 locations
To maintain the integrity, reliability and confidentiality of the systems and data entrusted to us
May require more than one slide
24 August 2018

16. Questions
“Pride of the Region”
24 August 2018