Understanding Communication NON-VERBAL COMMUNICATION

2 What as per you is the meaning of communication?

3 Communication is the single most important leadership skill. -- Lin Bothwell The Art of Leadership

4 The Meaning and Definition of Communication What is communication? According to the Concise Oxford Dictionary the word means the act of imparting, especially news, OR the science and practice of transmitting information. It also means transference and understanding of meaning. Perfect communication is creating the perfect mental picture.

5 Communication is the exchange of meaning, facts, ideas, opinions or emotions with others. Communicate is derived from the Latin word communicare – means share or participate. Communication is the exchange of meaning, facts, ideas, opinions or emotions with others. Communicate is derived from the Latin word communicare – means share or participate. The Meaning and Definition of Communication Why do you think humans need to communicate?

The Purpose(s) of Communication The purpose(s) of communication (in a group or organization) is/are: 1.Control a)Formal: instruct, sell etc. b)Informal 2.Co-ordinate 3.Motivate a)Appreciation b)Goal setting 4.Emotional Expression a)Colleague b)Social Interaction: greet, abuse, cheat etc. 5.Information Sharing 6.Problem Solving 7.Conflict resolution

7 Communication Process Sender / Source Encodes Expresses Channel Person to person Radio, TV Telephone Internet, Print media, etc. Receiver Hears/sees/perceives Gives Attention Understands Accepts message Message Verbal Non-Verbal Feedback improves and completes the communication Message

8 Types of Communication Communication VerbalNon verbal Oral Appearance Written Body LanguageVoice

Posture (Erect, Slouching Body Language Hand Gestures (Waving, Pointing) Sounds (Laughs, Sighs, Groans) Head Movements (Nods, Shakes) Eye Movements (Winking, Rolling) Distance (Proxemics) Too Close, Aloof Facial Expressions (Smile, Frown, Smirk) Body Contact Touch, Handshake Patting, Back Slapping

Voice Voice shapes communication in an important manner. Using voice well is important for good communication. Here are some tips: Speak clearly so that you can be understood. In public speaking, it is important to speak louder than in one-to-one conversation. Adjust your voice according to the size of the room/ availability of microphone. Speak at a moderate speed- neither too slow nor too fast. Use right intonation patterns (rising, falling, rising-falling) to show that you are asking a question, stating a fact etc. Stress the words or parts of words properly. Maintain a neutral and friendly tone and use pauses smartly. Sometimes silence can also be used as an effective tool.

Appearance How we look also tells the people a lot about us. Appearance consists of style of dressing(choice of clothes, colour, hairstyle etc.) Dress in clean and ironed clothes appropriate for the occasion or work. They may not be too formal (e.g. a three-piece suit) not too casual (e.g. jeans or T-shirt). Make sure your hair is neatly combed and your nails are clean. Avoid using heavy make-up and strong perfumes as they are distracting and inappropriate for work. Good personal appearance influences the opinions of others positively. Gives us a lot of self-confidence. It a matter of using our common-sense.

P. P. THAKUR ASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE COLLEGE, KHAMGAON (MAHARASHTRA) Appearance… How do you want to look ?

P. P. THAKUR ASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE COLLEGE, KHAMGAON (MAHARASHTRA)

Any Questions ?

I am grateful to: Shri Khushrwo Irani and Shri Sanjay Kale S & K Associates (Potential Unlimited), Nasik for inputs in this presentation.

P. P. THAKUR, ASSISTANT PROFESSOR OF ENGLISH, G.S. SCIENCE, ARTS & COMMERCE COLLEGE, KHAMGAON