1. Communication
What is it?

2. 2 Types of Communication
Verbal
Nonverbal
Verbal communication is EASY, it’s what we say to others.
We use tone and volume to enhance our words.
Makes up 75% of our message to others.
How we stand, look, use of body language, etc.

3. Some Call It Art…

9. (pauses or stress on words) (e.g. invading someone’s space)
Sounds
(e.g. laughing)
Ways of talking
(pauses or stress on words)
Posture
(e.g. slouching)
Closeness
(e.g. invading someone’s space)
Appearance
(e.g. untidiness)
Non Verbal communication/
Body Language
Body Contact
(e.g. shaking hands, giving a hug)
Head Movements (e.g. nodding)
Facial Expressions
(e.g. frown, smile)
Eye Movements
(e.g. winking)
Hand Movements
(e.g. waving)

10. Which area do you struggle with the most on this chart
Which area do you struggle with the most on this chart? How do you think it effects your communication? How can you take steps to fix it?
Write a few sentences answering this question below the communication bubbles we just completed. If have space use the margins of your pages as well.

11. Active Listening putting forth the effort to understand a message This can be done by restating what the speaker says

12. Feedback
the response you give to a message * Ask questions * Nod your head * Facial expressions

13. Conflict Resolution the process of finding a solution to a disagreement

14. Crisis a situation that affects the functioning of a family

15. Mediator a person not involved in the conflict, but helps settle the conflict

16. Compromise an agreement in a conflict in which both sides are willing to give up a little of what they wanted.

17. Challenge a demanding or difficult task or situation that can be a source of distress

18. Solution An answer to a problem.