eGovernment in Malta February 2004 Dr Brian Warrington Acting Chief Information Management Officer Central Information Management Unit (CIMU) Malta February 2004 Feb 2004 EWG Dublin

Malta: A Profile Feb 2004 EWG Dublin

Government ICT Strategies 1971 - 1987 Technology Hostile Setup of Computer Centre Batch Applications 1990 Technology Biased Governing Principles Resource Centralisation Information Systems Strategy for the Government of Malta 1998 Institution Building Capacity Building Optimisation 1999-2001 ISSP for Public Serviced 2000 Citizen Centric Virtualisation of Services Vision and Strategy for the attainment of e-Government Feb 2004 EWG Dublin

Government ICT Entities CIMU Central Information Management Unit – Govt. department – Strategy, Governance MITTS Malta Information Technology & Training Services Ltd. – Govt. Agency – Service delivery eMalta Commission  MITI Ministry of IT & Investments – Govt. ministry – national ICT strategy & initiatives, e-government Feb 2004 EWG Dublin

E-Government Vision Vision was drawn up by CIMU and endorsed by Cabinet in 2000 Single point of entry One-stop-shop concept Multiple access channels secure Feb 2004 EWG Dublin

MAGNET (MAlta Government NETwork) WAN connecting all government departments, agencies, local councils, schools, police stations, libraries, hospitals, health centres, social security offices, embassies. MAGNET II to be commissioned in Q4 2004, with improved bandwidth, encryption, redundancy. Feb 2004 EWG Dublin

Shared Data Architecture PAS Inland Revenue CdB Public Registry PIRS Organisation Information Personal Information VAT No Income Tax No Address Personality Name Address ID No Date of Birth Status Feb 2004 EWG Dublin

eGovernment Requirements Legislative framework Web hosting framework R&A mechanism Payment Gateway SMS Gateway Definition of Interoperability standards Feb 2004 EWG Dublin

Approach Strategic Partner 10 Flagbearer projects Feb 2004 EWG Dublin

Legislation Electronic Commerce Act enacted January 2001 Computer Misuse Provisions enacted January 2001 Data Protection Act enacted December 2001 Feb 2004 EWG Dublin

R & A mechanism 4 levels of access Phased approach 0 – public information 1 – low-cost services 2 – financial and statutory 3 – medical records, change of address Phased approach First phase to launch in March 04 Feb 2004 EWG Dublin

Complementaty Initiatives Setting up of eMalta Commission with the mandate to promote the Information Society achievement of widespread digital literacy lowering of internet connectivity and usage costs creation of e-commerce environment in the Private Sector wide range of penetration facilities to capture all members of Maltese Society Feb 2004 EWG Dublin

Portal Provides access to all ministry and departmental websites Access to all e-government services Linked to R & A mechanism (soon) Feb 2004 EWG Dublin

Portal Feb 2004 EWG Dublin

Portal Feb 2004 EWG Dublin

e-Government Status Good number of services available online Most are discrete Stage 2 services Feb 2004 EWG Dublin

m-Government SMS gateway deployed in Dec 2002 Notification of examination results Notification of trading license renewal Notification of postponement of court sittings Notification of vehicle license renewal Feb 2004 EWG Dublin

Portal Feb 2004 EWG Dublin

e-Procurement Initiatives No public electronic marketplace CIMU shortly to launch e-procurement for hardware Feb 2004 EWG Dublin

Utilisation of e-Government No real efforts have been made to assess utilisation of e-government services No statistics available Feb 2004 EWG Dublin

Strengths Small size, few if any remote communities Advanced infrastructure Near-universal broadband access Cooperation between national and local government Feb 2004 EWG Dublin

Challenges Late entry into the computer age means older generation often technophobic Significant sector of population still deal in cash Feb 2004 EWG Dublin

Way Forward Deployment of R & A framework Improved integration with back-office systems Feb 2004 EWG Dublin

Thank You Feb 2004 EWG Dublin