1. European Commission Initiatives for eGovernment
Meeting of the eGovernment WG
Athens 27th, 28th February 2003
G. Zilioli DG INFSO C 6

2. eEurope 2002: Progress Made
Internet access: lower prices, doubled penetration in homes
Telecom & eCommerce legal frameworks
Most Companies & Schools connected
GEANT: world’s fastest research backbone
More Government services available online
Smartcard infrastructure emerging
Web accessibility guidelines adopted and recommended in Member States

3. eEurope 2005: Main Points modern online public services, particularly
e-government, e-learning and e-health
a dynamic e-business environment
widespread availability of broadband access at competitive prices
a secure information infrastructure

4. Action Plan Structured around four interlinked action-lines
policy measures
good practice
benchmarking
overall co-ordination of existing policies

5. Action Plan Targets modern, online public services: e-Government
e-Learning
e-Health
dynamic e-business environment
enabled by:
widespread, competitive broadband availability
secure infrastructure

6. Proposed actions: eGovernment
Modern, online public services:
e-Government
broadband connection of all public services
interoperability (framework by end 2003)
interactive public services by end 2004
public procurement
public internet access points (PIAP’s)
culture and tourism

7. Proposed actions: Security
Secure Information Infrastructure:
cyber security task force (CSTF) - mid 2003
supported by Member States and Industry
center of competence on security issues
‘culture of security’ (end 2005)
develop best practice and standards
report on progress issued end 2003
secure communications between public services

8. Benchmarking & Good Practices
list of indicators and methodology (end 02)
evaluation e-Europe 2002 action plan (early 2003)
Good practices:
identification and selection of good practice worldwide
production of templates or guidelines
dissemination in the EU and candidate countries through conferences, workshops, support networks and a website

9. Co-ordination and Finance
e-Europe steering group:
co-ordination and monitoring e-policies at European and national level:
monitor progress and exchange experiences
bring in the private sector and make early participation of candidate countries possible
Composed of representatives of:
Member States and candidate countries,
European Parliament,
where necessary, private sector and consumers.

10. Co-ordination and Finance
Financing through existing European programmes such as:
Structural funds
e-Ten (TEN-Telecom re launched)
IDA (Interchange of Data between Administrations)
Information Society Technologies
e-Content
MODINIS

11. Government back office reorganisation
for better electronic public services
Map and demonstrate the interrelations between the front-office and back-office, the administration and the services provided
Contract awarded to
Danish Technological Institute

12. Objectives show how this relation operates and can be improved
focus the impact the re-organisation of back-offices has on improving front-office services
in depth study of 200 European good practice selected from different service areas and government types and levels
good practices identified will be benchmarked, described and disseminated

13. Methodological approach
Cases examination in terms of how well they perform in the front-office, i.e. in relation to their benefits for users (citizens and business) and for administrations
Definition of ‘success criteria’
Analysis of how the good practice is achieved at four levels of integration and five types of integration in the ‘back-office’

14. Methodological approach
levels of integration by complexity of the service
one service, one agency, one stage
integration of several services according to user life or need
intensity of back-office integration with the whole supply chain
multi-service, multi-agency, multi-stage integration
types of integration in the back office (Brussels 2001 conference)
integration of services, integration with back office, by common platforms, of data, of distribution channels

15. Project timing February 2003 start of the project
April interim report
July draft final report
September final report