1. Organisational Governance in the Zambian Public Sector
REPUBLIC OF ZAMBIA
Organisational Governance in the Zambian Public Sector
Presentation at the
British Chamber of Commerce Event by
Dr. Roland Msiska
Secretary to the Cabinet Zambia,

2. Presentation Outline Conceptual Framework
Governance: the Zambian Context
Key Governance issues in the Zambian Public Service
What have we done so far?

3. Conceptual Framework
The British Standards Institute BS Code of practice for delivering effective governance of organizations, defines governance as “the system by which the whole organization is directed, controlled and accountable to achieve its core purpose over the long term”.

4. Governance: the Zambian Context
Republican Constitution
Vision 2030
7TH NDP
Arms of Government
Citizens & Business
INSTITUTIONAL ARRANGEMENTS AND SYSTEMS

5. Key Governance Issues in the Zambian Public Sector
Poor delivery of public services to citizens
Weak Public finance management
highly centralized decision-making systems
Inefficient public procurement systems
Capacity to adapt to changing environment
distortions in the pay structure

6. What have we done?

7. Smart Zambia What have we done so far?
Prepared by the Smart Zambia Institute for the Government of Zambia | June 2017
Smart Zambia
A prosperous and globally competitive
knowledge based developed country
What have we done so far?

8. SMART ZAMBIA 2026 TARGETS CONNECTED ZAMBIA 2026 TRANSACTIONAL
presence:
Two-way interactive
applications provide citizens
with opportunities for online,
financial and non-financial
transactions.
Emerging
Offering basic information
online.
Enhanced
Greater sources of
information and e-tools and
e-services.
Connected
The way government
operates fundamentally
changes, and there is better
coherence, integration and
coordination of processes
and systems within and
across government agencies.
Government transforms itself
into a connected entity.
BASIC ZAMBIA
2017
TRANSACTIONAL
ZAMBIA 2021
CONNECTED
ZAMBIA 2026
Channels:
Web Portal, SMS,
Mobile Portal,
Public Kiosks
Basic Websites,
Coordinated Channels:
Mobile Portal, Public
Kiosks, PPPs
Integrated Channels:
ALL
SMART ZAMBIA 2026 TARGETS

9. Smart Public Service ELECTRONIC GOVERNMENT SERVICES - CURRENT STATUS
Government to
Citizens
E-Pamodzi
E-Learning ZEDUPAD
ZILMIS
SMART CARE
E-ZAMTIS
Business
Tax Online
ASYCUDA
E-PACRA
eGov Procurement
E-VISA
Government
IFMIS & TSA
Payroll PMEC
Shared Services
Skype for Business
GRZ mining
Cadastral Portal
Smart Public Service
e-Government Procurement system to improve public procurement
Thirteen electronic services have been implemented, namely:
Integrated National Registration Information System;
Zambia Transport Information System (e-ZAMTIS);
e-VISA;
Patents and Companies Registration Agency (e-PACRA);
Tax Online;
Integrated Financial Management Information System (IFMIS);
Payroll Management and Establishment Control System (PMEC);
Zambia Integrated Lands Management Information System (ZILMIS);
Government Procurement system (e-GP);
Educational Management Information System; and Smart Care

10. Smart Public Service
Digital transformation for Government services and operations
Citizens, Businesses and Government Agencies are now accessing Government information online
Internet bills have reduced from K3.2 million to K1.1 million per month translating into a saving of 66 percent for 30 institutions which are now sharing unified internet services;
Government will now generate additional revenue by providing data housing services for the business community and other countries at the national data centre;

11. Lowering the Cost of Running Government Operations
Payment of sitting allowances has been abolished. This reduced expenditure on Committees by 78 % and 52% in the year 2014 and 2015, respectively
Civil Service Travel Office was established in 2012 resulting in savings of up to 65% on the cost of the air tickets due to elimination of profit mark-ups and commissions as well as the application of the most direct route principle for civil servants travels;

12. Lowering the Cost of Running Government Operations
Public Service Micro Finance Company to offer various loan facilities to public service employees at affordable rates was established in 2013;
A Contributory Funeral Insurance Assistance Scheme with enhanced benefits was established in 2016;
Streamlining transport management in the Public Service by abolishing personal-to-holder motor vehicles and introducing fuel allowance. Accountant General’s report showed that a total expenditure on fuel and lubricants reduced from K million in 2013 to K98.85 million in 2014, representing 38% reduction in 2014;

13. Private Sector Development Reforms
key focus of the reforms included business and regulatory reforms, trade logistic reforms, Micro, Small and Medium Enterprise (MSME) development, Doing Business reforms and capacity building of the Public Sector to support the growth and development of the private sector.
out of the targeted 170 business licences deemed to be redundant, licences were abolished;
38 municipal licenses and permits were converted into a Single Business Levy to be paid over the counter at local authorities;
Information on the 183 licenses out of the targeted 283 have been uploaded onto the e-Registry;

14. Private Sector Development Reforms
the system for issuing construction permits at Lusaka City Council has been automated;
One-Stop-Shops for Business Registration have been established and are operational in Lusaka and Livingstone; and an online system for Business Registration has been developed and implemented. Business Registration which has reduced from a minimum of 14 days to one (1) day;
The introduction of the electronic single window at the border which has reduced clearance time and cost;
Clients can now register their businesses from anywhere as long as they have access to internet.

15. Public Finance Management
Integrated Financial Management and Information System has been rolled out to 44 out of the planned 51 Ministries, Provinces and Spending Agencies.
Direct deposits to banks or Post Office have been introduced for Government services such as passports and work permits. This is designed to prevent people from paying at the point of service thus reducing opportunities for corruption;
The Public Finance Act is also being reviewed to strengthen it.

16. Other Critical Areas
Government will soon propose a Public-Private Partnership (Amendment) Bill 2017 to facilitate implementation of privately financed infrastructure projects;
Introduction of Planning and Budgeting Bill;
Electronic Government Bill
National Social Protection Bill
Introduction of the multi-sectoral approach in the 7th National Development Plan.

17. Thank You For Listening