Patient Survey Results

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Presentation transcript:

Patient Survey Results 2016 - 2017

Gender?

Age?

In the last 12 months, how many times have you see a doctor or nurse at the practice?

How do you rate the hours that the practice is open for appointments?

Have you ever used the Out of Hours Service?

If yes – How do you rate the out of hours service?

How quickly do you usually get an appointment at the practice?

How do you rate your appointment wait time?

If you needed to see a GP URGENTLY, can you normally be seen on the same day?

How did you book your most recent appointment?

On arrival, did you use the self check-in screen?

How do you order your repeat prescription?

If you don’t book your appointments online or order repeat prescriptions online, is it because?

Thinking about your consultation with the doctor or nurse today, how thoroughly did they ask about your symptoms and listened to how you are feeling?

Thinking about your consultation with the doctor or nurse today, how well did they put you at ease throughout your consultation?

Thinking about your consultation with the doctor or nurse today, how well did they involve you with the decisions about your care?

Thinking about your consultation with the doctor or nurse today, how well did the doctor explain your problems or any treatment needed?

How likely are you to recommend our GP practice to your friends and family if they needed similar care or treatment?