1. Your Patient Survey Results February 2016
THE MEDICAL CENTRE
Your Patient Survey Results February 2016

2. Receptionists and Appointments

3. Q1 How helpful do you find the receptionists?

4. Q2 How easy is it to get through to someone on the phone?

5. Q3 How easy is it to book ahead in your practice?

6. Q4 Which of the following methods would you prefer to use to book appointments?

7. Your experience within the Surgery

8. Thinking of times when you want to see a particular Doctor:

9. Q5 How quickly do you usually get seen?

10. Thinking of times when you are willing to see any Doctor:

11. Q6 How quickly do you usually get seen?

12. Q7 How long did you wait for your consultation?

13. Q8 How do you rate this?

14. Q9 Giving you enough time

15. Q10 Explaining tests and treatments

16. Q11 Involving you in decisions and care

17. Outcomes - Thinking about the care you get from your Doctors and Nurses overall, how well does the Practice help you?

18. Q12 Treating you with care and concern

19. Q13 Is your GP practice currently open at times that are convenient to you?

20. Q14 Did you have confidence and trust in the GP/Nurse you saw or spoke to?

21. Outcomes - Thinking about the care you get from your Doctors and Nurses overall, how well does the Practice help you?

22. Q15 Understand your health problems

23. Q16 Cope with your health problems

24. Q17 Keep yourself healthy

25. Q18 Overall how would you describe your GP Surgery

26. Q19 Would you recommend your GP surgery to someone who has just moved to your area?

27. These questionnaires were given out on the reception desk
These questionnaires were given out on the reception desk. Over 100 patients were involved.
65% female, 32% male and 3% not answered
1% aged under 16, 39% 16-44, 47% aged 45-69, 10% over 70 and 3% not answered
57% with long standing health issues, 37% without long standing health conditions, 6% not answered
91% white British, 9% other
56% employed, 7% unemployed or looking for work 37% other