1. Powered by Whitstable Medical Practice Annual Patient Survey 2014 / 2015 Thank you to all patients who took the time to complete this survey.

2. Powered by Q1: How helpful do you find the receptionists at your GP practice? Answered: 601 Skipped: 0

3. Powered by Q2: How easy is it to get through to someone at the practice on the phone? Answered: 601 Skipped: 0

4. Powered by Q3: How do you rate the overall quality of care provided by all clinical staff you have dealt with? Answered: 601 Skipped: 0

5. Powered by Q4: Please pick your usual GP from the list below. USUAL GPNumber of Responses Dr Kanagasooriam41 Dr Pieters32 Dr Osborne44 Dr Chan36 Dr Carabine39 Dr King30 Dr Wain22 Dr Jardine27 Dr Brown27 Dr Glynn45 Dr Esser30 Dr Fernando45 Dr Chandler27 Dr Hills30 Dr Brice18 Dr Buchanan42 Dr Parkin39 Dr Sivaprasad27

6. Powered by Q5: How do you rate the quality of care provided specifically by your usual GP? Answered: 601 Skipped: 0

7. Powered by Q6: How often do you see or speak to your usual GP? Answered: 599 Skipped: 2

8. Powered by Q7: Thinking of times you are willing to see any doctor how quickly do you usually get seen? Answered: 601 Skipped: 0

9. Powered by Q8: How do you rate the timescale taken to see a doctor? Answered: 601 Skipped: 0

10. Powered by Q9: How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)? Answered: 601 Skipped: 0

11. Powered by Q10: How do you rate the above waiting time? Answered: 601 Skipped: 0

12. Powered by Q11: What method do you mainly use to obtain prescriptions? Answered: 601 Skipped: 0

13. Powered by Q12: How would you rate the overall efficiency of this method? Answered: 561 Skipped: 40

14. Powered by Q13: Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday? Answered: 601 Skipped: 0

15. Powered by Q14: Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information) Answered: 601 Skipped: 0 Yes but I have not used this - Yes and I have used it for GP appointments - Yes and I have used it for blood test appointments - Yes and I have used it for other nurse led clinics - No I was not aware -

16. Powered by Q16: Are you aware of the practice website and newsletter? Answered: 601 Skipped: 0 Yes I am aware of the website and newsletter - I am only aware of the website- I am only aware of the newsletter- I am NOT aware of either the website or newsletter -

17. Powered by Q17: Overall, how would you describe your experience of Whitstable Medical Practice? Answered: 601 Skipped: 0

18. Powered by Q18: Would you recommend Whitstable Medical Practice to someone who has just moved to your local area? Answered: 601 Skipped: 0

19. Powered by Q19: Are you? Answered: 601 Skipped: 0

20. Powered by Q20: How old are you? Answered: 601 Skipped: 0

21. Powered by Q21: Were you happy completing this type of questionnaire online? Answered: 601 Skipped: 0