1. Throckley Primary Care Results of Patient Information Survey - 2013

2. Telephoning the Surgery

3. Do you find the automated option system helpful? (197 replies)

4. How easy is it to get through on the telephone? (201 replies)

5. Appointment System

6. Have you used the new appointment system which involves you speaking to a GP on the telephone to see how best to help you? (198 replies)

7. After speaking to the GP, what was the outcome?

8. Were you happy with the outcome? (182 replies)

9. Is this system best for you? (146 replies)

10. How quickly do you usually get to speak to the GP? (188 replies)

11. Was this soon enough for you? (163 replies)

12. Was this with the GP of your choice? (153 replies)

13. If you were booked an appointment to attend the surgery to see a GP, did you get the appointment on the day of your choice? (165 replies)

14. If not on the day of choice, how long did you wait for an appointment?

15. Consultations

16. Who was your consultation with?

17. Thinking about your last consultation, how would you rate the following?

18. Giving you enough time? (198 replies)

19. Listening to you? (197 replies)

20. Explaining tests and treatment? (197 replies)

21. Involving you in decisions about your care? (181 replies)

22. Treating you with care and concern? (181 replies)

23. Do you have confidence and trust in the health professional you saw or spoke to? (184 replies)

24. Opening Hours

25. Do you know the Practice opening hours? (183 replies)

26. Are the opening hours convenient to you? (181 replies)

27. Would you recommend Throckley Primary Care to your family and friends? (174 replies)

28. Have you visited the Practice website? (188 replies)

29. Did you know we have a Patient Participation Group to help us to improve services? (188 replies)

30. About You

31. Are you male or female? (174 replies)

32. How old are you? (174 replies)

33. Do you have a long standing health condition? (173 replies)

34. What is your ethnic group? (174 replies)

35. Which of the following best describes you? (178 replies)

36. Service Improvements Telephoning the Surgery a) Patient feedback reports the greeting message as being too long, can this be shortened? b) Patient related messages:- to continue to play useful patient related information whilst waiting in the telephone queue. Plan a) The greeting message has been reduced. b) To continue to work with the PPG on up to date messages, ie appointment system, flu campaign, promotional campaigns.

37. Service Improvements Appointment System The practice put in a place a new appointment system in November 2012 to respond to the increasing demand for appointments and to improve access for patients to be given the most appropriate appointment, length of appointment with the most appropriate clinician. The practice is continuing to make changes to the new system and will be working with the Patient Participation Group (PPG) to produce a leaflet on the appointment system and frequently asked questions.