1. Dr Sharma’s Practice
Patient Survey 2013

2. The Survey Online and paper questionnaire 10 questions 217 respondents
Results statistically accurate

3. Opening Hours
96% of respondents said the opening hours were excellent or good
Key question
(i) What more, if anything, can we do?

4. Getting same day appointments
84% said they were able to get a same day appoints
Key questions
(i) do patients always need a immediate appointment
(ii) how do we encourage patients to plan their use of services

5. Ease of making Appointments
98% said it was easy to make an appointment
Key question
(i) how can we get more people to book appointments online?

6. Contacting the Practice by Telephone
89% said it was easy to contact the Practice by telephone
Key Question
(i) ????

7. Reception Staff
96% said they were treated either excellently or well by Reception staff
Key Question
(i) What else would you like from the reception team/area?

8. Waiting times Less than 5 minutes 12% 5 to 10 minutes 54%
Over 20 minutes %
Key questions
(i) how do we reduce waiting times
(ii) some patients arrive early – why?

9. Seeing a Doctor or Nurse
All respondents said that when seeing a doctor or nurse that they were asked about their symptoms and how they were feeling
98% or respondents felt that the doctor or nurse listened to them

10. Overall satisfaction
98% said they were either very satisfied or satisfied with the services they received from the Practice.
Key Question
(i) We need your views and ideas on improvements and changes. We might not be able to do everything but we can do something.