1. Patient Survey 2012 Jan-Feb Strensham Road Surgery

2. Survey 183 patients surveyed Questionnaires given to patients over a 4 week period Any patient seeing doctor or nurse was given questionnaire

3. RESULTS

4. Receptionists & Appointments

5. How helpful do you find the receptionist at your practice

6. How easy is it to get through to someone at the surgery by phone

7. How easy is it to book ahead in your practice

8. How quickly do you usually get seen by a doctor

9. How long did you wait for your most recent consultation to start

10. Latest GP consultation

11. How good was the last GP you saw at giving you enough time

12. How good was the last GP you saw at listening to you

13. How good was the last GP you saw at involving you in decisions about your care

14. How good was the last GP you saw at treating you with care and concern

15. Did you have confidence and trust in the GP you saw

16. Latest nurse consultation

17. How good was the last nurse you saw at giving you enough time

18. How good was the last nurse you saw at listening to you

19. How good was the last nurse you saw at involving you in decisions about your care

20. How good was the last nurse you saw at treating you with care and respect

21. Did you have confidence and trust in the nurse you saw

22. Demographics

23. Demographics - Sex

24. Demographics - Age

25. Demographics - Ethnic origin

26. Patients Comments ‘I would like to have less waiting time to see the doctor’ ‘I am quite satisfied with the practice. Joining of a new doctor is very good step’ ‘good docs, good staff’ ‘Very helpful and welcoming receptionists. Well experienced nurses, excellent GP’s. many thanks.’ ‘patients reminded of due check ups. Reception staff assuring in emergency’ ‘I have always felt valued and listened to. If appointments are not available and I need to speak to a GP, I have been able to’ ‘waiting times are diabolical. This must be adressed’ ‘I would like to thank everyone and say keep up with the excellent care of patients’