1 General Education Office IHM.316 / ILA2401 English for the Hotel Business Mid Term Examination Preparation

2 What have we learned? So…………….. in the last 6 weeks……….

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4 Quite a lot! So its time for a REVIEW

5 Unit 1 - Types of Accommodation Bed-&-Breakfast(B-&-B)HostelBoutique Hotel Guest HousePrivate HomeHotel LodgeResort Self-Catering large rooms I love…. good facilities near the town centre efficient service I dont mind…. I like… Im not too keen on… I dislike …… Giving Opinions etc….. friendly staff

6 Unit 1 - Types of Accommodation Types of Hotel City Centre Airport Casino Motels Convention Economy/Budget Extended Stay Features and Adjectives for Hotels coffee shopelegantsuite cabinrusticelaborate comfortablefireplaceprice parkingloungeluxurious

7 Unit 2 – Hotel Facilities Hotel Facilities and their Symbols Comparing Hotels with Adjectives

8 Unit 2 – Hotel Facilities Describing Past Time We use the Present Perfect to talk about: Events at an undefined time in the past which have a results in the present. Theyve put a lot of money into the hotel, and it really looks great now. Weve made quite a few changes since you left. Remember since and for….

9 Unit 2 – Hotel Facilities Describing Past Time We use the Past Simple to talk about: Events at an defined time in the past. We built a large extension a couple of years ago…… Last year we converted them into business apartments

10 Unit 2 – Hotel Facilities Special Requirements Many guest have special requirements. lifts to all floors a playroom hoists in bedrooms ramps at all stairs notices in Braille a low-level front desk

11 Unit 3 – Staffing and Organization Organization Charts Hierarchical and other structures Food & Beverage Director Room Service Manager Order Takers / Servers Beverage Manager Bar Persons Chief Steward Stewards Executive Chef Sous Chef Cooks Catering Manager Services Manager Servers Housemen Restaurant Manager Captain Servers Administrative Assistant Asst Food & Beverage Director Obligation must…. have to….. should…. doesnt have to…. musnt …… Roles and Responsibilities Adjectives and Nouns Personality / Characteristics flexible – flexibilitypunctual - punctuality sincere – sincerityambitious - ambition

12 Unit 4 – Reservations and check-in Documentation Hotel Register Reservation Form Guest History Guest Index Faxed Bookings Have you stayed with us before? - No, I havent. Will you be paying be credit card? – Yes, I will. Do you have an account with us? – Yes, we do. Short Answers It was Miss King, wasnt it? You have an account with us, dont you? But the guests havent stayed with us before, have they? Tag Questions Reservation Dialogues Just the one night? How will you be settling your account? Could I take your credit card number please? May I take your home address, please?

13 Unit 4 – Reservations and check-in Impact of ICT Technology Software Databases Reports Networks Internet Web forms Benefits

14 Unit 5 – Hotel and Restaurant Services American / British English Differences in vocabulary Differences in spellings Differences in tenses Differences in verbs Differences in prepositions Food vocabulary Adjectives to describe food and cooking methods Intentions and Spontaneous Decisions Things weve already decided: Im going to have the fondue. Its delicious here. Decisions at the moment of speaking In that case, Ill have the pork medallions

15 Unit 5 – Hotel and Restaurant Services Making Requests Can you…….? Could you ……….? Could we possibly ………..? Do you think you could ……….? Notices and Signs Location Meaning Food and Beverage Cycle Stage Staff Responsibilities PurchasingReceiving Storing & Issuing PreparingSelling

16 For now………… Good luck next week