1. 1 General Education Office IHM.316 / ILA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services

2. 2 Objectives The objectives of this unit are…. 1. Language Focus: Hotel Documentation and Restaurant Menus 2. Vocabulary Focus: British/American English for the F&B Cycle The purpose of this unit is to understand the details of hotel documentation and restaurant menus, as well as the differences in British and American-style English in the F&B Cycle.

3. 3 Objectives Learners will be able to: Recognize the differences between British and American English Describe a range of foods and gourmet foods Listen and distinguish food orders Describe intentions and spontaneous decisions Make polite requests Identify common notices and signs Understand and articulate written notes Understand the roles involved in the Food & Beverage Cycle

4. 4 British / American English There are many differences between these two languages. Neither is incorrect. But it is good practice to be consistent in their usage. Some are simple spelling differences: color, colour, realize, realise, gray, grey Differences in Tenses British English Present Perfect Tense Joe has just arrived. Have you phoned Carla yet? I’ve already seen the film. American English Past Simple Tense Joe just arrived. Did you phone Carla? I already saw the film. Differences in Verbs Have got I’ve got two brothers. I haven’t got a job. Have you got any money? Yes, I have. Have I have two brothers. I don’t have a job. Do you have any money? Yes, I do.

5. 5 British / American English lorry handbag taxitrousers queue pavement store Differences in Prepositions British English at the weekend stay at home write to someone a quarter past four American English on the weekend stay home write someone a quarter after four spanner and some words are completely different………. truck purse cabpants line sidewalk shop wrench

6. 6 British / American English A) Complete Word Study matching in exercise 1 of your work book

7. 7 7 Crudités 6 Chicken Liver Pate 2 Chicken Kiev 3 Prawn Cocktail 4 Beef Madras 5 Roast Leg of Pork 1 Fillet of Haddock 8 Lyonnaise Potatoes A Variety of Dishes…. a e f b g c d h

8. 8 A Variety of Gourmet Dishes…. a b e c f d 5 Delices de Grison (Air dried beef) 4 Les Mignons de porc (Sliced loin of Pork) 2 Les escargots en chausson (Snails in puff pastry) 3 L’emince de veau zurichois (Sliced veal and mushrooms) 1 Fondue Valaisane (White wine and cheese) 6 Sorbet au marc de champagne (Iced champagne)

9. 9 Restaurant Menus Use the word bank on the left to complete these menus. bread fresh garnish served cheese home-made spicy seasoned choice sweet sauce coated creamy liqueur selection wrapped roasted seasoned garnish coated roasted spicy home-made choice sweet creamy wrapped fresh sauce served selection breadcheese liqueur

10. 10 Listening Listen to some people ordering food from the menus shown. What do they order? Dialogue 1Dialogue 2Dialogue 3 ManWomanManWomanManWoman Starter Main Course Dessert

11. 11 Language Study Intentions and spontaneous decisions Talk about things we have already decided: I’m going to have the fondue. It’s delicious here. Complete the exercise on your sheet using either will or going to. Example: What would you like, tea of coffee? ‘Oh, I’ll have coffee please.’ Reactive thought Forethought Make decisions at the moment of speaking: In that case, I’ll have the pork medallions.

12. 12 Describing Past Time Present Perfect We use the Present Perfect tense to talk about: events at an undefined time in the past which have a result in the present. –…..they’ve invested a lot of money into the hotel, and it looks really great now. –…. we’ve made quite a few changes since you were there. (You were there last year. Now it’s different.) situations which began in the past and which are still continuing – He’s been with us for more than three years now… – He’s been with us since early 2009.

13. 13 Describing Past Time Past Simple We use the Past Simple to describe events at a particular time in the past. – We built a large extension a couple of years ago …. – Last year we converted some rooms into business apartments and a business centre. – He left just after you, I think. – In the end, we hired a top French chef. time work in Berlin 2001 now future has worked in Berlin since 2001 (present perfect) worked in Tokyo (past simple) time work in Tokyo 1990 now

14. 14 Describing Past Time Present Perfect or Past Simple? Now write out the sentences or questions in full using the Present Perfect or Past Simple. a)When (they/arrive)? ‘ Two weeks ago.’ _______________________________________ b)In January, we (employ) three new housekeepers. ______________________________ c)I (not see) Samantha since February. _________________________________________ d)The guests (be) tired after their long journey. __________________________________ e)Last year, prices (go up) by five percent. ______________________________________ f)Our current chef (work) here for over a year. __________________________________ g)We (decide) to buy it as soon as we saw it. ____________________________________ h)As you can see, we (finish) building the extension. ______________________________

15. 15 Language Study Making requests Look at the way people in the restaurant asked for things: Can you bring us a bottle of water, please? Could you change mine, please? Could we possibly order, please? Do you think you could bring us the wine list? Now ask similar questions using the verbs in brackets. a) You don’t know the telephone number of a caller? (give) b) You didn’t hear a customer’s surname. (repeat) c) You don’t know how to spell the name of a town. (spell) d) You want to know if there are any vegetarians in a group. (tell) e) You are not sure what time a guest is arriving. (confirm) f) You want to check how many people there are in a group. (tell)

16. 16 Signs and Notices RESERVED a. On a restaurant table. b. On or above a door. PLEASE VACATE YOUR ROOM BY 12 NOON FIRE EXIT c. The inside of a guest room door. We accept… VISA, MASTERCARD, AMERICAN EXPRESS We accept… VISA, MASTERCARD, AMERICAN EXPRESS d. At the reception desk. VEHICLES LEFT AT OWNER’S RISK e. In the hotel car park. IF FOUND PLEASE RETURN TO: MELISSA HOTEL PO BOX 969 LARNACA, CYPRUS IF FOUND PLEASE RETURN TO: MELISSA HOTEL PO BOX 969 LARNACA, CYPRUS f. In the hotel car park. g. On a door handle notice. PLEASE DO NOT DISTURB i. Above/On the fire alarm. IN CASE OF FIRE … BREAK GLASS AND PRESS BELL IN CASE OF FIRE … BREAK GLASS AND PRESS BELL The management and staff are here to ensure that you have a pleasant stay. Please call reception if you have any further requirements. The management and staff are here to ensure that you have a pleasant stay. Please call reception if you have any further requirements. h. On a card in the guest room. j. On the in-room telephone. Dial 9 for an outside line Dial 9 for an outside line k. On a trouser press, or other equipment. PRESS BUTTON TO OPERATE  PRESS BUTTON TO OPERATE  PLEASE SERVICE MY ROOM l. On a door handle notice.

17. 17 Welcome Information What’s missing from this Welcome Information sign… advance, advisable, arrangements, attractions, available, hired, loan, pleased, programs, returned, served, vacate pleased vacate advisable served advance returned available attractions programs loan hired arrangements

18. 18 PRACTICE IT! Work with a partner to decide what these notes means. Smith and guest in room 106 would like champagne as soon as possible. Mrs. Kurz in 110 would like an early alarm call at 6 a.m. tomorrow and a taxi to take her to the airport Jane Peters in room 196 wants to check out early and would like her bill. This means an additional room is available if needed. There is a message for Otto Post (please check room number) from his friend Jurgen. Jurgen will be arriving at the airport at 9am tomorrow and ask if Mr. Post can meet him. Mrs. Kempf in room 204 would like to leave the following message for her husband at reception: she will meet him in the restaurant at 8pm.

19. 19 Food and Beverage Cycle In small groups, match the job titles with job descriptions on your work book. PurchasingReceiving Storing & Issuing PreparingSelling Head chef Storeman Wine waiter Receiving officer Commis chef Head waiter Purchasing Officer Chef de Partie Bus boy Sous chef Waiter/waitress

20. 20 Summary Today we have Recognized the differences between British and American English Described a range of foods and gourmet foods Listened to and distinguished food orders Described intentions and spontaneous decisions Made polite requests Identified common notices and signs Understood and articulated written notes Understood the roles involved in the Food & Beverage Cycle See you next week…..