1. 1 General Education Office LA2401 English for the Hotel Business Mid-Term Review 2014

2. 2 Objectives The objectives of this unit are…. Review and practice content from: –Unit 1 – Types of Accommodation –Unit 2 – Hotel Facilities –Unit 3 – Staffing and Organization –Unit 4 – Reservations and Bookings –Unit 5 – Hotel and Restaurant Services

3. 3 Unit 1 – Accommodation - Objectives In Unit 1 you learned about: History of Hospitality Industry Types of Accommodation Types of Hotel Describing Features of Hotels Expressing opinions (likes/dislikes) Methods of Advertising

4. 4 Types of Accommodation - Hotel Types of Accommodation Bed-&-Breakfast(B-&-B) Hostel Guest House Boutique Hotel Private Home Lodge Hotel Resort Self-Catering Types of Hotel City Centre Country House Airport Casino Motels Convention Economy/Budget

5. 5 Giving Opinions

6. 6 Describing Features of Hotels Information can you find out about: the accommodation design the environmenttypes of accommodation size and location

7. 7 Unit 2 – Hotel Facilities - Objectives In Unit 2 you learned how to: Describe and use vocabulary and symbols for hotel facilities Describe and use Comparatives and Superlatives for Adjectives Describe Hotel room facilities Understand Guest’s requirements

8. 8 Comparing Hotels and Facilities Factor Hotel Albani Hotel Concordia Hotel Moderno Price****** Size****** Comfort****** Facilities****** Distance from city centre ****** The Hotel Albani is cheaper than the Hotel Concordia. The Hotel Concordia has better facilities than the Hotel. The Hotel Albani is the most comfortable. Comparative Superlative

9. 9 Unit 3 – Staffing and Organization - Objectives In Unit 3 you learned how to: Identify staff positions Describe responsibilities and organization in hotels Use must, have to and should to describe obligation and responsibility Discover Adjectives/Nouns for key characteristics of Hotel Service staff Use demonstratives for objects and people

10. 10 Responsibilities Responsible for……. (the positions/jobs under) in charge of…. / takes care of….. Responsible to…. (the position above) reports to….. / works for…. ‘Responsible for’ and ‘responsible to’ these phrases are used to show the ‘direction’ of responsibility in an organization chart. If same level use: works with…… liaises with….. Executive Chef Sous Chef The Executive Chef is responsible for the Sous Chef. He is responsible for producing a high standard of food. The Sous Chef is responsible to the Executive Chef. He is responsible for preparing hot starters and side dishes. Match the jobs with responsibilities on you sheet…

11. 11 This, that, these, those…. _______ is Louise. ________ is Joe. ________ guests _______ guests checked are checking in. out five minutes ago. ______ the reception ____________ the reservations desk. office. Complete with the following: These, That, This, Here’s, There’s, Those This That These Those Here’s There’s Complete the sentences on your sheet with: this/that or these / those

12. 12 Unit 4 – Reservations and Check in - Objectives In Unit 4 you learned how to: Use expressions for Reservations and Check-in Use Do / Does for question in Present Simple Tense Review and use prepositions of time Use expressions for checking and confirming guest information Practice ‘short answers’ and ‘tag questions’ Complete registration documentation Review and use possessive adjectives Review and use prepositions of place Listen to and practice telephone reservations

13. 13 Do / Does Questions – Present Simple Use Do and Does to make questions in the Present Simple tense. ExampleDo you have a parking space? Does the hotel have a sauna? Use do/don’t, does/doesn’t in short answers. ExampleDoes the hotel have a sauna? Yes, it does. No, it doesn’t.

14. 14 Prepositions of Time on Monday, on 1 st September, at 8.30, at 15.00, at the weekend, at Christmas, in two weeks, in September, in 2013, in spring, in the evening, from 12.00 to 3.00, from 2010 to 2012 Make questions and answers using the correct preposition. Example ADoes the bank close on Mondays? BNo, it closes on Sundays the restaurant close / Sundays? (Mondays) ________________________________________________________ the exchange bureau open / 9.00 ? (yes) ________________________________________________________ Complete the hotel information on you sheet with at, on, in, from …to….

15. 15 Is there..?, Are there…?, There is, There are… _______ wireless Internet? Is there Yes, _________ there is. _______ sports facilities? Yes, _________ there are there are. _______ an Italian restaurant. There is _______ two other restaurants. There are _______ a business centre?Is there Yes, _________ _______ meeting rooms? Are there Yes, _________ there is. Are there No, there isn’t. There aren’t…. There isn’t…… No, there aren’t. Complete the Hotel conversation on your sheet

16. 16 Short Answers Look at how callers can give short answers to questions asked by a reservation clerk: Have you stayed with us before? No, I haven’t. Will you be paying by credit card? Yes, I will. You have an account with us, don’t you? Yes, we do. Do you have a reservation? (No) _________________ Is it just for one night? (Yes) _________________ Would you like one of our executive rooms? (Yes) _________________ No, I don’t. Yes, it is. Yes, I would.

17. 17 Tag Questions Form TAG questions for confirming information (use NEGATIVE of verb and PRONOUN) It was Miss King, wasn’t it? You have an account with us, haven’t you? But the guests haven’t stayed with us before, have they? You speak Japanese, don’t you? There isn’t a doctor in the hotel, _____________? You’re paying by credit card, _____________? You haven’t spoken to the duty manager yet, _____________? aren’t you is there have you

18. 18 Possessive Adjectives Complete the sentences with the correct possessive form. Could I have dinner in _____________ room, please? Would you like some help with ____________ luggage? We’d like to have some lunch in ____________ room. He wants to know where to park ____________ car. my your his our

19. 19 Listening – Directing Guests Listening – Directing Guests Listen to the dialogues. Look at the diagrams and match these places to the rooms on the plan. 1The bar is _________ the restaurant. 2The fitness centre is _________ the swimming pool. 3 The hair salon is ____________ the gift shop.

20. 20 Unit 5 – Hotel and Restaurant Objectives In Unit 5 you learned how to: Discuss reservations Describe opening, closing time and service periods Talk about dates Describe a range of foods Listen and distinguish food orders Make polite requests and offers Use a/an/the/some as necessary Understand the roles/duties involved in the F&B Cycle

21. 21 a / an or the Use a or an when you first talk about something. Use the when you talk about something for the second time or when it is clear what you are talking about. Examples: We have a reservation. The reservation is for 8 o’clock. I’d like an aperitif please. Is this the menu? Complete the sentences with a/an or the. 1.Can we have _____________ adjoining room? 2.What’s _________ dish of the day? 3.Could we have _________ table for four? 4.Put _________ olive on a cocktail stick. Then, put ________ olive in the glass. 5.Yes, the hotel has __________ car park. 6.Put some crushed ice into _________ cocktail shaker. Pour 3 measures of gin into ________ shaker and stir. an the a a a

22. 22 Language Study - Expressions What can I get you? Would you like draught or bottled beer? Would you like ice and lemon? Shall I charge this to your room? No, thanks. I’ll pay by cash. Requests and Offers Look at these examples: RequestsOffers Could I have a beer?Would you like ice? Can I have your key card?Shall I charge this to your room? Underline the correct form on you sheet: 1.Would you like / Shall I ice and lemon? Underline the correct form on you sheet Underline the correct form on you sheet

23. 23 a / an or some Use a / an to mean one to talk about countable nouns. Use some to talk about uncountable nouns. Examples:I’d like a bottle of wine / an aperitif. I’d like some bread/some water/some milk. Would you / wine ? Just glass / Chablis?Just a glass of Chablis? Would you like some wine ? Make questions and answers using a / an and some on your sheet.

24. 24 Describing Past Time Present Perfect We use the Present Perfect tense to talk about: events that happened at some time in the past (undefined) – I have eaten Chinese food. – I have been to Hong Kong three times. – I have stayed at the Grand Hyatt before. situations which began in the past and which are still continuing – He has worked with us for more than three years now… – He has worked with us since early 2009.

25. 25 Describing Past Time Past Simple We use the Past Simple to describe events at a particular time in the past. We finished lunch service at 2pm. We served the coffee after the dessert. He left just after you, I think. In the end, we hired a top French chef. time work in Berlin 2001 now future has worked in Berlin since 2001 (present perfect) worked in Tokyo (past simple) time work in Tokyo 1990 now

26. 26 Food and Beverage Cycle In small groups, match the job titles with the correct F&B Stage PurchasingReceiving Storing & Issuing PreparingSelling Head chef Storeman Wine waiter Receiving officer Commis chef Head waiter Purchasing Officer Chef de Partie Bus boy Sous chef Waiter/waitress

27. 27 Summary Today we have: Reviewed and practiced content from: –Unit 1 – Types of Accommodation –Unit 2 – Hotel Facilities –Unit 3 – Staffing and Organization –Unit 4 – Reservations and Bookings –Unit 5 – Hotel and Restaurant Services Good Luck!