1. SPEAKING
Staying at a hotel

2. Some helpful phrases relating to hotels
I’d like a room, please.
Are you fully booked next week?
Could I have an early morning call, at 6.30?
I’d like to reserve a single room for four nights from 3 to 6 April. Please could you send confirmation of this booking?
Do you accept credit cards?
I’d like to leave for the airport in about ten minutes. Could you call a taxi for me?
I’m afraid the air conditioner in my room doesn’t work at all. Could you please have a look?
HELPFUL PHRASES
ROLE PLAY 1
ROLE PLAY 2

3. Role-play 1 HELPFUL PHRASES ROLE PLAY 1 ROLE PLAY 2
Student B: You are a receptionist at the hotel.
Answer the phone. Accept the booking.
Answer the phone again. One guest cancelled this morning. You have one room available on 4 and 5 May
Student A: You are a wine importer and want to go to Vinitaly.
Situation1
Telephone the Hotel Due Torri in Verona to book a single room for 4 and 5 May.
Situation 2
You want to bring two colleagues with you so you need two more rooms. Telephone the hotel again and try to change the booking.
HELPFUL PHRASES
ROLE PLAY 1
ROLE PLAY 2

4. Role-play 2 HELPFUL PHRASES ROLE PLAY 1 ROLE PLAY 2
Student A: You are a the receptionist at the hotel
Situation1
Welcome your guest. Check the reservation is for a single room for two nights. Ask the guest to complete and sign the registration form. The guest’s room is number 43 on the second floor.
Situation 2
Check out your guest. The hotel accepts credit cards. Wish your guest a good trip back.
Student B: You are a guest at the hotel.
Arrive and check in at the Hotel Due Torri in Verona. Ask for an early morning call. Ask about breakfast.
Check out of the hotel. Ask if you can pay by credit cards
HELPFUL PHRASES
ROLE PLAY 1
ROLE PLAY 2

5. THANK YOU