1. A Hands-On Course for Restaurant Professionals
RESTAURANT ENGLISH
A Hands-On Course for Restaurant Professionals

2. Unit 1 Looking around a restaurant
Showing new waitstaff around a restaurant:
Introducing restaurant facilities
Setting a table
Where would you like to eat?
French restaurant
Chinese restaurant
Buffet/coffee shop
Small bar or Uncle Sam’s Grill
To learn how to introduce yourself and how to use greetings in different situation
To learn and recognize formal and informal names
To be aware that people in different countries may have different customs and greet to each other differently

3. Unit 1 Looking around a restaurant
How to set the table
Word bank:
appreciate/ spacious/ hold/capacity/ observant/ privacy/ marriage proposal
Restaurant specific
waitstaff/ coatroom/ waiter’s station

4. Unit 1 Looking around a restaurant
Phrases
learn the rope
quite a few
Setting the table
Word bank:
formal/ silverware/ chinaware/ glassware/ fold/ detail/ beverage/ slightly/ impress

5. Unit 2 Restaurant Staff Introducing oneself Way to Introduce Yourself
It was nice talking to you.
People here call me Uncle Fred.
I’m Elizabeth—Liz for short.
You can call me Rob.
I usually go by Jack.
The name’s Hornsby– Terry Hornsby
Your answer could be any of the following:
Likewise.
Same here.
Yes, we should do this more often.
It was nice talking to you too. The honor / pleasure is all mine.

6. Unit 2 Restaurant Staff Talking about jobs in restaurant
Introducing your job title and duties
host/ hostess/ manager/ head chef/ sommelier/ wine steward/ waiter/ bartender
apprentice/ trainee/ cashier

7. Unit 2 Restaurant Staff Duties
Takes order, serves food, and prepares bills
Prepares and serves drinks at the bar
Takes reservations, greets and seats customers
Organizes and supervises operations, controls costs, and manages the waitstaff

8. Unit 2 Restaurant Staff Duties
Manages and trains other cooks and kitchen workers, takes responsibility for the menu
Operates the cash register
Recommends wine to guests
Learns through practical experience

9. Unit 2 Restaurant Staff Welcome on Board Word bank:
assistant/ operation/ annual/ thrilled/ receiver/ discuss/ briefing/ pleasure
Restaurant specific
F&B director (Food and Beverage)

10. Unit 2 Restaurant Staff Phrases welcome on board in charge of fit in
speak highly of
hang up

11. Different Kinds of Leave
Unit 2 Restaurant Staff
Different Kinds of Leave
ask for
apply for
request
put in for take
two days’
a week’s
a month’s
annual leave
sick leave
personal leave
maternity leave
funeral leave

12. Unit 2 Restaurant Staff Let me introduce myself Word bank: hold
nervous
actually
Easygoing
relief
colleague
applaud
graduate
basically
socialize
notorious
Restaurant specific
phrases
reception counter
cocktail
to be honest
get along with
all the time

13. Unit 3 Calling a Restaurant
Taking phone reservations
What Would You Say if….?
I’d like to reserve a table.
Do you have a reservation for this evening?
Could I have a table by the window?
Should I provide only spoons for your daughter?
And how many will that be for?
Do you have any private dining rooms?
Are there any vegetarian dishes on your menu?
Can we order a la carte?

14. Unit 3 Calling a Restaurant
A table for four, please
Word bank
reservation
certainly
date
party
nonsmoking
contact number
reach
Phrases
up to
in total
look forward to

15. Unit 3 Calling a Restaurant
Handling special requests
Taking phone calls
Situation
What to say (from formal to informal)
Greeting Guests
Good morning/ afternoon/ evening/. Ming Gardens.
Hi/ Hello. Cheers Bar.
Asking Guests to Wait
would you mind holding?
Hold on, please./ Please hang on.
Just a minute/ second/ moment, please
Transferring Calls
Please wait while I transfer your call.
I’m connecting you now.
I’ll put you through.
Saying Good-bye
Please don’t hesitate to call us if you need anything else.
We look forward to seeing/ serving you tonight.
Thank you for calling./ Thank you and good-bye.

16. Unit 3 Calling a Restaurant
word bank
confirm
wonder
mind
main
vegetarian
dish
tableware
helpful
Restaurant specific
set menu
a la carte menu

17. Unit 3 Calling a Restaurant
Suggesting other restaurants
Sorry, all the tables are reserved
Word bank
available
full
cuisine
locate
suggestion
transfer
Phrases
feel like
put through

18. Unit 3 Calling a Restaurant
Suggesting other restaurants
Restaurant
Features
Uncle Sam’s Grill
Cheers Bar
The Riviera Café
Ming Gardens
The Fontainebleau
The best grill in town, convenient location
Over 30 kinds of beer on tap
Many different international dishes
Excellent Chinese food at reasonable prices
Elegant setting, delicious French cuisine