Invoicing: Resolve Invoice Exceptions Access an Invoice with Exceptions Click the Invoicing tab. In the To Do portlet, find an invoice reconciliation with a status of Reconciling and click the ID. Click Open. Under the Exceptions tab, check the exceptions that were assigned to you. 1 1 2 2 3 4 3 4 Page 1

Invoicing: Resolve Invoice Exceptions 1 PO Received Quantity Exceptions Click the Reference tab. Click the Receipt ID for the most recent record. Compare the Total Received to the order Quantity and verify that receiving is not yet complete. Wait for the receipt to come through. The exception will automatically clear. Shipping or Special Handling Exceptions Scroll to the exception and review the data. To pay the invoiced amount, click Accept Invoice Amount. To pay the amount on the order, click Accept Expected Amount. 1 2 2 3 3 4 5 4 5 Page 2

Invoicing: Resolve Invoice Exceptions 3 PO Quantity Variance Exceptions Click the Order ID under Reference tab. Compare the Qty, Received, Invoiced and Reconciled amounts to the invoiced quantity. Click the Exceptions tab. If the invoiced amount is greater than the ordered quantity, click Action. Select Accept Expected Quantity. 1 1 2 2 3 4 5 4 5 Page 3

Invoicing: Resolve Invoice Exceptions 4 Over Tax Variance Exceptions Click the Order ID under the Reference tab. Check the Tax Code. Click Details and verify the ship to location (Plant field). Click the Exceptions tab. If the tax code and plant on the order are correct, click Accept Expected Tax Amount. If the tax code and/or plant on the order are incorrect, click Accept Invoice Tax Amount. 1 1 3 2 3 2 4 5 5 Page 4

Invoicing: Resolve Invoice Exceptions Under Tax Variance Exceptions Address under tax situations with an accrual. Scroll to the Under Tax Variance. In the Tax Code field, click the arrow and select Search for more. Search for and Select the appropriate accrual code. Under Actions, select Accept Invoice Tax Amount since we have accrued the sales tax at our end. 1 4 2 1 2 3 4 3 Page 5

Invoicing: Resolve Invoice Exceptions PO Over Price Variance Exceptions Click the Reference to check the reference documents. Compare the price on the purchase order with the invoice price. Click Actions. Select Accept Excepted Price since it is approved PO price. 1 3 1 2 2 3 Page 6

Invoicing: Resolve Invoice Exceptions 2 1 Submit the Edited Invoice Reconciliation When all exceptions have been addressed, Ariba will display a notice that the invoice is now reconciled. Click Submit to submit your changes. Click Save to save your changes and submit the invoice for payment. If you accepted any exceptions, the invoice will go to the AP Supervisor for approval. Note: If a remittance error occurs, see the instructions for resolving these errors on page 7. 1 2 3 3 4 4 Page 7

Invoicing: Resolve Invoice Exceptions Resolve Remittance Errors In the Remit To Location field, click the arrow to search. Find the correct address and click Select. Save and submit the invoice as illustrated on page 6. 1 2 3 1 2 Page 8