Integra Telecommunications – Prophix story Operating since: 1996 Head office: Portland, Oregon Annual revenue: $684 million Number of employees: > 1,800 G/L or ERP: Oracle ERP, Hyperion Essbase reporting system Company website: http://integratelecom.com Company background: Integra is one of the largest facilities-based providers of communication and networking services in the western United States. We connect businesses of all sizes with advanced networking, communications and technology solutions in 35 metropolitan markets. Integra owns and operates an enterprise-class network consisting of a 5,000-mile long-haul fiber-optic network, 3,000 miles of metropolitan fiber and a nationwide IP/MPLS network. Business problems that lead to evaluating CPM, adopting Prophix: Significant risk and exposure because they had no one to write Essbase code for budgeting, forecasting, and reporting queries Were using Excel to support Hyperion Essbase Reporting frustrations: Essbase doesn’t allow users to drill into transactional and sub-ledger data Drill-across would be key Couldn’t slice and dice, wasn’t user friendly for data analysis, variance analysis, etc.

Integra Telecommunications – Prophix story Reporting frustrations: Took them a full day to extract detailed level data for analysis They had separate reports for each department. If they made one change to a single department’s report, they would have to manually change all of them The process of importing Oracle data into Essbase took 15-20 minutes to load Adding or changing a new member in a dimension required major work on the back end Budgeting frustrations: Version control. Users would change something inside a file at the end of the workflow and the administrators would have to track down the source of the problem. Needed the means to track inputs/workflow With no personnel planning tool, staffing changes didn’t get captured during the budget process Problems with personnel planning: incorrect budgeting of payroll taxes– due to inability to follow salary caps and rates Wanted more security during the budget process (i.e., controlling who could see what based on the roles of the users) Had an inefficient process for distributing templates, relying on Excel and Outlook emails Workflow Manager would help to address this

Integra Telecommunications – Prophix story Their Prophix solution (first 3 related to reporting, last 3 for budgeting): Financial reporting cube: Consolidates data from their other cubes. Used to produce their monthly reporting package. This has 50 reports. Gives them an accurate picture of their business. Automation: they have a Report Binder that automatically packages together and emails a PDF of these reports to all relevant stakeholders. This cube is also responsible for consolidating data from their Oracle ERP. Detailed analysis cube: Built for slicing and dicing, analyzing account reconciliation, evaluating their data from multiple perspectives. Holds all segments from their G/L stream. Ad hoc analysis lives here. Statistical cube: Built for statistical reporting. Advanced reports, tracking long “distance minutes of use” as one example, to understand their operations, track KPIs, see how different locations perform, determine whether they should take corrective actions. Budget cube: Gives them centralized version control + a structured approval process. Can have all of their 35 users entering data simultaneously. Revenue cube: We use Prophix for Excel to allow them to bring their budgeted revenue figures into Prophix to conduct variance analysis (budgets versus actuals by product, budget versus forecast by product). They analyze product sales and product revenues in order to formulate their decisions. Personnel cube (in Detailed Planning Manager): Allows them to produce monthly forecasts of their personnel expenses, track personnel changes for more accurate budgeting, planning, forecasting. Overall, they can plan at a more detailed level, factoring in taxes, bonuses, benefits, merit increases, etc. This gives them more accurate budgeting and fuels better decision making. Future plans: Drilling across into their HR system (MultiPro) Will consider rolling forecasts

Supporting data: Life cycle Industry (choose all that apply) ☐ New implementation YES Implementation date: Q1 2014 ☐ Preexisting customer Original implementation date: ________________ ☐ Existing customer, upgrading Industry (choose all that apply) ☐ Agriculture, forestry, and fishing ☐ Professional services ☐ Financial services ☐ Retail ☐ Wholesale and distribution ☐ Telecommunications YES ☐ Healthcare ☐ Utilities ☐ Education ☐ Architecture, engineering, and construction ☐ Life science ☐ Transportation and logistics ☐ Manufacturing ☐ High tech ☐ Media and entertainment ☐ Government ☐ Non-profit  

Supporting data: Solutions Capabilities ☐ Budgeting YES ☐ Automation YES ☐ Forecasting YES ☐ Prophix Mobile ☐ Reporting YES ☐ Data integration YES ☐ Strategic planning YES (planned) ☐ Business modeling YES ☐ Financial consolidation ☐ Microsoft platform integration YES (Prophix for Excel) ☐ Analysis YES ☐ Role-based security YES ☐ Profitability analysis YES ☐ Collaboration YES ☐ Personnel planning YES ☐ Flexible deployment ☐ Project planning ☐ Ad hoc reporting and visualization YES ☐ Revenue planning YES ☐ Capital expenditures planning ☐ Reporting and analytics (dashboards and scorecards)