1. StarTek – Prophix story
Operating since: IPO in 1997, company founded earlier
Head office: Greenwood Village, Colorado
Annual revenue: $215 million
Number of employees: 3,000
G/L or ERP: Lawson
Company website:
Company background:
After purchasing products or services, often the only interactions customers have with a company is with their customer service agents. Customers reach out when they have a problem and need some assistance. Ensuring that very first touch is a good experience and inspires brand loyalty for our clients is what STARTEK does best.
STARTEK not only excels at delivering a quality customer experience, but we know the importance of brand allegiance and advocacy in a crowded, competitive marketplace.  
We hire and train Brand Warriors who protect and promote our clients’ brands throughout their customers’ lifecycle. They are the front line for our clients.
Our delivery platforms onshore, near shore, at home and offshore allow us to offer a variety of pricing options and integrated service solutions. Everyone Matters at STARTEK!

2. StarTek – Prophix story
Business problems that led to evaluating CPM, adopting Prophix:
StarTek's created canned reports which required heavy use of Excel (data-dumps, look-ups, etc.) in order to view scenarios / comparative reports. StarTek needed a solution that would allow them to create customizable reports for analysis and financial statements without requiring intense manual effort in Excel. They were also limited in their ability to drill across to transactional data requiring constant back and forth between Lawson and their reporting system. StarTek needed a solution that would be flexible enough to not only assist with their reporting needs, but allow for structure and control in their budgeting process when planning.
Oracle Hyperion compete story.
Their Prophix solution:
Importing data from Lawson (despite the current account structure tracked at a more granular level and following a one-to-many relationship, able to import data through the use of mapping tables and case statements. This is important to note because the account structure was unlike most other clients where an account could appear under multiple line items in the P&L)
Prophix model allows for planning and reporting in multiple currencies with minimal maintenance compared to their previous system. The model provides them with flexibility in budgeting 'top-down' and spreading to lower level members without the heavy use of Excel
Train end users on ad-hoc analysis and template designer to allow StarTek to build their customized reports
Future plans:
As of the beginning of H2 2014, StarTek plans to add more users, and build their budgeting, forecasting, and personnel planning.

3. Supporting data: Life cycle Industry (choose all that apply)
☐ New implementation
Implementation date: ________________
☐ Preexisting customer YES
Original implementation date: Q3 2013, story documented in Q2 2014
☐ Existing customer, upgrading
Original implementation date: ________________
Industry (choose all that apply)
☐ Agriculture, forestry, and fishing
☐ Professional services YES
☐ Financial services
☐ Retail
☐ Wholesale and distribution
☐ Telecommunications
☐ Healthcare
☐ Utilities
☐ Education
☐ Architecture, engineering, and construction
☐ Life science
☐ Transportation and logistics
☐ Manufacturing
☐ High tech
☐ Media and entertainment
☐ Government
☐ Non-profit

4. Supporting data: Solutions built Capabilities used
☐ Budgeting Planned for phase 2
☐ Automation YES
☐ Forecasting Planned for phase 2
☐ Prophix Mobile
☐ Reporting YES
☐ Data integration YES
☐ Strategic planning
☐ Business modeling YES
☐ Financial consolidation
☐ Microsoft platform integration YES
☐ Analysis YES
☐ Role-based security YES
☐ Profitability analysis
☐ Collaboration YES
☐ Personnel planning Planned for phase 2
☐ Flexible deployment
☐ Project planning
☐ Ad hoc reporting and visualization YES
☐ Revenue planning
☐ Capital expenditures planning
☐ Reporting and analytics
(dashboards and scorecards)