Driving Digital Business with SAP Digital Business Services PUBLIC

Digital Transformation The future of digital business The market is alive and evolving. Opportunity is real, don’t risk being left behind. By 2020, around 20% of operational processes will be self-healing and self-learning, minimizing the need for human inventions. Businesses are transforming. Seize the opportunity fast. By 2019, 40% of digital transformation initiatives will be supported by cognitive and artificial intelligence, providing critical, on-time insights for new operating and monetization models. Services are the new consumption mode. Capitalize on your digital assets. By 2019, the demand for digital-related services will account for over 70% of all external services growth and 40% of total worldwide services spending. Source: IDC FutureScape: Worldwide Digital Transformation 2017 Predictions. Nov 2016. Doc # US40526216

Industrialized Services Deliver Digital Value Faster SAP Digital Business Services Our Experience Our Approach Evolve your business. Drive business innovation and capture growth through technology with expert assistance in discovery, valuation and development. Explore full business potential. Unlock the value of your technology investment through assured approaches to driving your transformation vision to reality. Ensure business continuity. Secure continuous operations resilience through systematic management maintenance and monitoring to ensure solutions run smoothly. 76% of worldwide transactions touch an SAP system 345,000 customers worldwide in over 180 countries Over 14,000 Services FTE’s globally Over 23,000 Research and development FTE’s globally 28% of SAP FTE are in Research and Development Over 8,000 Patents worldwide Source: SAP 2016 Annual report https://www.sap.com/docs/download/investors/2016/sap-2016-integrated-report.pdf

We Help You Realize Your Digital Business Vision With end-to-end digital transformation services and support SAP Digital Business Services Transformation Acceleration SAP Value Assurance SAP Model Company Digital Innovation SAP Leonardo Innovation Services The Right Services Project Services from SAP Trusted Partnership SAP MaxAttention SAP ActiveEmbedded Ideal Support SAP Enterprise Support SAP Preferred Care SAP Digital Business Framework

SAP Leonardo Innovation Services Digital Transformation Starts with Innovation Digitally innovate using the SAP Leonardo Innovation Services SAP Digital Business Services SAP Leonardo Innovation Services Explore and prototype new technologies, business models, and processes towards digitalization. SAP experts including designers and business transformation consultants facilitate your innovation process. Create a first proof of concept or prototype that can be deployed on the SAP Cloud Platform. SAP Leonardo Innovation Services Components *Some components only available to SAP MaxAttention Customers **Available to SAP MaxAttention Customers

SAP Value Assurance Service Packages Digital Transformation Needs Speed Accelerate your transformation with SAP Value Assurance SAP Digital Business Services SAP Value Assurance Four service packages offer pre-defined entry services to start your digital transformation. From planning and foundational implementation to end-to-end setup and support, you choose the option that works best for your business. Allows you to quick-start your SAP software deployment using leading practices, methodologies and tools. SAP Value Assurance Service Packages

SAP Model Company Components Digital Transformation Needs Speed We can help you accelerate your journey to digital SAP Digital Business Services SAP Model Company Ready-to-use, end-to-end reference solution tailored to an industry or line of business. State-of-the-art applications and proven leading practices encapsulating our experience from real-life projects. Complementary to SAP Value Assurance, it helps you realize faster time to value and predictable results in your implementation. SAP Model Company Components

Project Services from SAP Digital Business Services Digital Transformation Requires the Right Services We offer flexible project services to help you with any digital transformation project Project Services from SAP Digital Business Services Transformation Services Design and realize superior digital innovation, transformation, and value agendas Acceleration Services Accelerators to speed the deployment of SAP solutions and your transformation Custom Development Services Custom solution leverage your investments in SAP software and cloud Technology Services Architectural planning, integration, data, migration, user experience, and security Implementation Services State-of-art models and methods for implementing and integrating SAP solutions Learning Services Education to accelerate end-user enablement and increase adoption of SAP solutions

Transforming into a Digital Enterprise Requires Trusted Partnerships We offer long-term, strategic engagements to support your transformation SAP Digital Business Services Premium Engagements SAP ActiveEmbedded provides embedded support expertise and services to remove barriers to innovation and accelerate adoption of new solutions. SAP MaxAttention offer our highest level of access to ongoing co-innovation and co-value realization to optimize the performance and maintainability of your SAP solutions. Premium Engagement Offerings

Digital Transformation Success Depends on the Ideal Support Experience Our support offerings help you achieve your long-term desired outcome and goals SAP Digital Business Services Support Offerings SAP Enterprise Support for on-premise to cloud to hybrid deployments provides proactive and preventative support covering the complete solution lifecycle. SAP Preferred Care offers advanced support including a dedicated customer success manager and enhanced service levels. SAP Solution Manager helps you maximize the value of your SAP solutions through one tool to control, monitor. and manage solution performance. SAP Support Offerings

Our Next-Generation Support Delivering the ideal support experience through digital customer service SAP Digital Business Services Next-Generation Support includes: Expert Chat Service connects you to technical experts instantly. Schedule an Expert allows you to schedule a call to collaborate on a specific issue. Guided Answers empowers you to solve issues directly using structured decision trees via an automated self-service tool. Built-in support for the SAP S/4HANA Cloud suite allows you to get support directly from within SAP applications.

Digital Transformation SAP Digital Business Services Helping leading brands achieve transformation with SAP solutions SAP Digital Business Services Premium Engagements Lexmark relies on SAP MaxAttention’s on-demand experts to help ensure a smooth, low cost, and low risk implementation of its SAP HANA solution. SAP Digital Business Services SAP Value Assurance Tesoro relied on SAP Value Assurance to Accelerate the planning, unlock the value from their technology investments and ensure a low risk future proof implementation. SAP Digital Business Services Digital Transformation Cirque du Soleil relies on SAP innovation experts to help bring immersive digital technology to Cirque du Soleil fans to personalize experience and develop new, innovative experiences for audiences.

How We Can Help Your Business! With our expertise in services and support for SAP solutions and technology, SAP Digital Business Services is uniquely equipped to help you transform your business successfully. With SAP Digital Business Services you can: Embrace digital innovation Accelerate your transformation Use the right services to realize your digital vision Rely on a trusted partner to enable your success Achieve your long-term goals with expert support

Let’s Get Started! Let’s transform your business together. For more information on SAP Digital Business Services visit: http://go.sap.com/services.html PUBLIC