1. GTS Mobility Services introduction – who are we?

2. of mobile devices are personally owned
IBM has unique capabilities, expertise, and analyst standings to deliver the new “Workplace of the Future” experience.
25% to 30%
Savings On average with our clients based on proven metrics
5.5 Million
Devices under management
1400+ clients
80% first call resolution
> = 80% customer satisfaction
99% Typical Service levels achieved
~4.3 Million
Service calls
per month
is a mobile company...
Device ownership
100K
Global Delivery Capabilities
80%
55+ languages
30+ centers globally
7x24 coverage
Personally owned smartphones are connected to IBM , calendar, contacts
of mobile devices are personally owned
IBM has unique capabilities, expertise, and analyst standings to deliver the new “Workplace of the Future” experience.
So why would you want to engage with IBM? This chart shows some of the incredible statistics associated with doing business with us and how we can assist you meet and exceed their business objectives. You can be proud of our experience, past accomplishments, and be confident you can leverage Mobile Client Care Services in your organization successfully. Devices managed, 70 % first call resolution, 5 million end-users, 4.3 million per month, savings of 25 to 30 percent, Gartner, Forrester, IDC, many years, leader in vision and execution, 30 strategic centers, 55 plus languages, flexible delivery model, standardized components for tailored support solutions, integrated support, and secure. IBM is really unmatched in the industry.
{DESCRIPTION} IBM has extensive experience and expertise to address both current and future support requirements:
- 25 to 30 % savings on average with our clients based on proven metrics
- 5.5 Million devices under management (10% are mobile and clients)
- 80% first call resolution
- Greater than 80% customer satisfaction
- 99 % typical service levels achieved
- ~4.3 Million Service calls per month
- Thousands of right-to-left strategy proof points: we not only “talk the talk,” but “walk the walk”
- Gartner, Forrester, IDC consistently state IBM is leader for mobility in vision and execution
- Global Delivery Capabilities (55+ languages, 30+ centers globally, and 7x24 coverage)
- IBM is a mobile company.
- Device ownership, 80% of mobile devices are personally owned
- 100K personally owned smartphones are connected to IBM , calendar, and contacts
For details, refer to the above speaker notes.

3. 8,000 clients in more than 50 countries including:
Why IBM Mobility Services ?
8,000 clients in more than 50 countries including:
8 of the Top 10 Commercial Banks
9 of the Top 10 US Retailers
9 of the Top 9 global automotive companies
7 of the Top 10 Top Financial Services companies
5.5 Million
Devices under management
17, employees supporting mobility and workplace clients globally
750+ Patents for Mobile Innovation
Global Delivery Capabilities
80+ Business Partners working with IBM to deliver mobile solutions
55+ languages
30+ centers globally
170 Countries
Supported with Mobility
and Workplace
Solutions
IBM has unique capabilities, expertise, and analyst standings to deliver the new “Workplace of the Future” experience.
So why would you want to engage with IBM? This chart shows some of the incredible statistics associated with doing business with us and how we can assist you meet and exceed their business objectives. You can be proud of our experience, past accomplishments, and be confident you can leverage Mobile Client Care Services in your organization successfully. Devices managed, 70 % first call resolution, 5 million end-users, 4.3 million per month, savings of 25 to 30 percent, Gartner, Forrester, IDC, many years, leader in vision and execution, 30 strategic centers, 55 plus languages, flexible delivery model, standardized components for tailored support solutions, integrated support, and secure. IBM is really unmatched in the industry.
{DESCRIPTION} IBM has extensive experience and expertise to address both current and future support requirements:
- 25 to 30 % savings on average with our clients based on proven metrics
- 5.5 Million devices under management (10% are mobile and clients)
- 80% first call resolution
- Greater than 80% customer satisfaction
- 99 % typical service levels achieved
- ~4.3 Million Service calls per month
- Thousands of right-to-left strategy proof points: we not only “talk the talk,” but “walk the walk”
- Gartner, Forrester, IDC consistently state IBM is leader for mobility in vision and execution
- Global Delivery Capabilities (55+ languages, 30+ centers globally, and 7x24 coverage)
- IBM is a mobile company.
- Device ownership, 80% of mobile devices are personally owned
- 100K personally owned smartphones are connected to IBM , calendar, and contacts
For details, refer to the above speaker notes.

4. GTS Mobility Services Portfolio At a Glance
REINVENT “How do I accelerate my mobile strategy?”
MobileFirst Infrastructure Consulting Services Delivers a transformation roadmap and framework for new technology adoption in your enterprise. We can create a mobile infrastructure strategy using roles based methodology and best practices for your industry with actionable plans to help you identify, prioritize and justify mobile initiatives.
ENGAGE “How do I improve collaboration and the mobile experience?”
MobileFirst Collaboration Services Delivers a productivity solution to provide employees to transact in motion including , instant messaging, and video that enable mobile employees to exchange information, locate experts, and become up to 38% more productive and lowers internal services support costs as much as 85%
SECURE
“How do I secure, optimize, and ready the infrastructure?”
Client Care Services Delivers personalized end user support services thru a service desk powered with cognitive (Watson ) with a concierge walk up technical support client center underpinned with analytics to reduce and resolve incidents , up to 30%, more efficiently with multiple service options for any device endpoint.
MobileFirst Device Procurement and Deployment Services Delivers services to plan, procure, configure, deploy and refresh the lifecycle of any device for the enterprise to reduce cost and complexity. Services can be bundled for a solutions-in-a-box—pre-configured hardware and software tailored to specific business needs
MobileFirst Managed Mobility Services Delivers as a services governance to securely access, manage, and support devices and apps in the enterprise to reduces risk and complexity for BYOD and corporate devices. The service using flexible delivery models; on-premise, private managed cloud; clients report 108% ROI within 3 years
Mobile Virtualization Services Delivers a comprehensive end-to-end client solution that leverages virtualization technology to support and manage distributed end points and applications using flexible delivery models; on premise, managed, or cloud (Softlayer) with ability to reduce TCO by up to 30% .
Named LEADER in 2015 Magic Quadrants:
Worldwide Mobility Services
End User Outsourcing, North America
End User Outsourcing, Europe
End User Outsourcing, Brazil
Named Leader in 2015 Forrester Wave reports on Global, North America and EMEA Workspace Services companies
Named Leader in Current Analysis’ Assessment of Global Mobile Enterprise Service Providers
Updated Analyst Reports on Mobility Services and End User outsourcing :  
Current Analysis: IBM Global Mobile Enterprise Services: February and August, 2015: Kitty Weldon, Leader both reports
Gartner : Magic Quadrant for Worldwide Mobility Services, October 28, 2015, Eric Goodness, Leader
Magic Quadrant for End User Outsourcing, North America, August 19, 2105, David Ackerman, Daniel Barros, Helen Huntley, Leader
Magic Quadrant for End User Outsourcing, European, August 13, 2015, Gianluca Tramacere, Claudio DaRold, Eric Goodness, Leader
Brazil Context: 'Magic Quadrant for End-User Outsourcing Services, North America', September 4, 2015, Daniel Barros, Helen Huntley, the only leader
Forrester: The Forrester Wave™: EMEA Workplace Services, Q Wolfgang Benkel, Bill Martorelli, Leader
The Forrester Wave™: North America Workplace Services, Q Bill Martorelli, Wolfgang Benkel, Leader
The Forrester Wave™: Global Workplace Services, Q Wolfgang Benkel, Bill Martorelli, Leader
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