Human Resources Department Omar C. Reid, Director January 24, 2012 FY2012 Core Service Assessment Human Resources Department Omar C. Reid, Director January 24, 2012

Human Resources Department 2

HR is a value-added partner Employees Attract, develop, retain Develop skills, talents Maintain diversity Management Safety – individual and workplace Personnel policies, procedures, guidelines Training and organizational development Compliance and regulatory affairs Employee/Labor Relations Civil Service System Compensation and classification systems Benefits Delivery Health Benefits Workers’ Compensation Wellness Initiatives Vacation/Sick/LTD/Supplemental Insurance Employee Assistance Program (EAP) 1

Human Resources Department Organization Chart Director Human Resources Omar C. Reid Assistant Director Gerri Walker Deputy Director Ramiro Cano, CPA Assistant Director Angela Nguyen Assistant Director Jane Cheeks Division Manager Art Haller Strategic Benefits Operations Strategic Benefits Planning and Design Communications Fiscal Matters Safety Workers’ Compensation Temporary Employee Services Strategic Development Organizational Development Employee/Labor Relations Client Relations General Relations Shared Services Selection Services E. B. Cape Center Training Classified Testing 2

Human Resources Department FY12 Financial Projection Summary Approved Budget Savings/ Reductions Projected % Savings/ Reduction General Fund $3,169,137 $0 0% Health Benefits $304,013,102 $10,145,901 $293,867,201 -3% Workers' Compensation $19,251,596 $187,870 $19,063,726 -1% Long-Term Disability $1,413,124 TESP / Drug Testing $11,052,554 Client Relations $9,805,680 $74,032 $9,731,648 TOTAL $348,705,193 $10,407,803 $338,297,390 3

HR Expenditure Projections – FY12 Total HR $338,297,390 FTEs 244 Client Relations $9,731,648 FTEs 125 General Fund $3,169,137 FTEs 36 Temporary Personneland Drug Tests $11,052,554 FTEs 4 Workers’ Comp. Admin. Fund $19,063,726 FTEs 31 Long-Term Disability Fund $1,413,124 FTEs 0 Health Benefits Fund $293,867,201 FTEs 48 Client Services General Relations Shared Services Selection Services Records Admin. Payroll/Procurement Salary Admin. Employee/Labor Relations Organizational Development Strategic Development Classified Testing Training Vendor Control Quality Temps. Random/Required Testing New Employee Safety Claims Processing Information Services Employee Clinic Case Management Admin. Support Administrators Office Finance and System Claim Losses - TPA Long-Term Disability Strategic Benefits Operations E.A.P. Program Communications Strategic Benefits Planning and Design Risk Mgmt. Financial Division 4

General Fund 5 Director $3,169,137 $364,559 $857,006 $268,301 $540,845 FTEs 36 Director’s Office $364,559 FTEs 2 Selection Services $857,006 FTEs 12 Records Administration $268,301 FTEs 5 Salary Administration $540,845 FTEs 5 Organizational Development Employee/Labor Relations $740,512 FTEs 8 Classified Testing $178,059 FTEs 2 Training $219,855 FTEs 2 Temporary Employee Services $11,052,554* FTEs 4 Overall HR system Department management Application processing Personnel actions preparation Recruiting Employee personnel records Empl. per. eval. processing Employee job verification Respond to subpoena and TPIA requests Compensation system Classification system Salary programs and analyses Organizational management Strategic development Organizational development Grievances Civil Service meetings FMLA TPIA AAP/EEO Labor Relations Executive recruiting Classified promotional exams Question validity Police and Fire cadets testing New employee orientation Class development Employee training Temporary employee requests Vendor management Invoice processing Department allocations Drug testing * Separate Revolving Fund 5

Client Relations Division Supporting Core Human Resources functions citywide: from transactions to strategic delivery Operational December 25, 2011 Strategic service delivery with on-site application HR Business and Operations Consistent HR Policy and Procedure Application Employee Relations Staffing Employee Communication Talent Management Succession Planning HR Strategy HR Policy and Procedures Management Vacancy Management Liability Management Compliance Wellness Engagement 6

Client Relations Division Director $9,731,648 FTEs 125 Client Relations Executive $699,030 FTEs 5 Client Services Group $1,359,112 FTEs 12 General Relations Group $4,115,456 FTEs 55 Shared Services Group $3,558,050 FTEs 53 Overall Division Management Strategy Assignment Communication Performance Management Compliance Liability Management Department Point of Contact Go-to Resource Strategy Policy Direction Overall Management Functional Support Administrative/ Managerial Employee Relations Employee Services Transaction Processing Production Initiatives FMLA 7

Risk Management Finance Health Benefits Fund Director $295,280,325 FTEs 48 Long-Term Disability $1,413,124 FTEs 0 Health/Benefits Providers $288,870,997 FTEs 0 Strategic Benefits Operations $2,898,006 FTEs 28 Employee Asst. Program $412,762 FTEs 4 Communications $491,599 FTEs 5 Strategic Benefits Planning and Design $267,675 FTEs 3 Risk Management Finance $926,162 FTEs 8 Employee Education COBRA Process Enrollment Changes Medicare Adv. Plans Employee Inquiries Vendor Engagement Eligibility Management and Recordkeeping Pension Systems Interface Texas Attorney General Support Supervisory caseload Assess and refer employees Employee/Supervisor Training Extra Milers newsletter Combined Municipal Campaign Public Services Recognition Benefits newsletters Enrollment materials Wellness Engagement Procure Benefits Plans and Contracts Annual Surveys Contract Compliance Vendor Management Data Analysis, Trends, Benchmarks Legislation Wellness Engagement Financial Budget Activity Reporting/Management Analysis Financial Reviews Banking/invoice processing Financial Contract Activity Review-Processing-Reconciliation HRIS 8

Workers’ Compensation Fund Director $19,063,726 FTEs 31 Safety $757,384 FTEs 9 W. C. Comp. and Claims Assessment $356,315 FTEs 6 Employee Clinic $181,790 FTEs 4 W. C. Comp. Information Services $239,241 FTEs 3 W. C. Case Management $396,521 FTEs 5 W. C. Admin. $1,989,341 FTEs 1 W. C. Finance and Systems $243,134 FTEs 3 Claims $14,900,000 FTEs 0 Accident Investigation Safety audits Safety Inspections Employees Trained, CPR Defensive Driving Course Salary Continuation Claim Processing Reviews/Audits Quality Control/ Compliance Drug Test Physicals Vital Statistics Ad hoc reports and requests Subrogation Recoveries Trend Analysis Payment (external) Due Diligence Injured workers RTW Case Management Analysis TPA Management City Liaison – Updates Vendor-Review Meetings Accident Reports TPA – Contract Cost Safety Committee Administration WC Dept. Billings Fee Analysis Financial Activity Injured Worker Payments to claimants and Third (3rd) Parties 9

THANK YOU! QUESTIONS? 10