Operation Shop Supervisor Purpose Responsible for managing the store and its shift team and for ensuring that the store provides the highest level of customer service possible. Category Everyone Key Accountabilities Customer Promote quality of customer service among staff by acting as a positive role model Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock Be personally available to all customers to communicate and identify their needs and address their questions or concerns Maintain feedback loop to other departments with customer comment cards and employee opinion People Maintain employee attitude and morale by recognizing outstanding performance and service and motivate and develop staff in order to encourage their professional development Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will Together with the Shop Manager evaluate all store employees Verify staff positioning during the shift according to the shop activity and priority Operations Assume Shop Manager responsibilities in his/her absence Guarantee that shop standards are in place, incl. ensuring correct pricing and checking expiry dates in coordination with Assortment Manager Assume responsibility for opening and closing the store and securing all assets, incl. making sure damaged and defective goods are processed in a timely, accurate manner Maintain an efficient ordering system to ensure that all necessary store and office supplies are available Assist in protecting company assets by promoting awareness of loss prevention and ensuring store security from internal and external theft and proper cash handling Supervise the inventory counting at the end of the shift Communicate necessary information at the beginning of the shift, incl. promotions and new products, company policies and procedures Scope Retail Operations Location TBC Specific Requirements Strong leadership skills Demonstrated ability to build effective teams and motivate employees Understanding of basic retail concepts Good problem solving skills Available to work store schedule Fluent English and additional languages as applicable for Operation Position in Organization Key Relationships Shop Manager Sales Associates Beauty Advisors Assortment Manager Warehouse Team Measures Customers People Operations Finance Targets as per Corporate Performance Appraisal and MBO Policies. Shop Manager Shop Supervisor Assortment Manager Sales Associates Beauty Advisors Potential Progression to Shop Manager Assortment Manager Experience Required Essential: 3 years of retail experience with at least 1 year in a supervisory role Desirable: Additional or Local Requirements to Standard Role As requested by the Shop Manager Employee Conduct It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Jan 2011 Std DUFRY Organization and Human Resources Department