1. Operations Start-up Manager
Purpose
Set-up an operation from scratch in a new country or environment. In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to start-up company according to Group standards with the help of group teams & local relationships.
Category
Manager
Key Accountabilities
Operations
Supervise constructions and shop setup as per technical department plans as per deadlines
Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management
Ensure that decisions and recommendations from BU are applied in shops
Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations
Ensure that all staff and material are present in accordance with the activities requirements
Set-up IT and POS infrastructures in shops and back-office to ensure a correct level of reporting from shops
Guarantee the correct implementation of processes in general
Setup warehouse and logistics department to ensure proper stocks and supply chain
Guarantee a fluid logistics organization and delivery of shops
Implement all necessary actions to ensure that objectives are met within set Business Plan
Ensure the coordination with the airport authorities and other authorities
People
Set-up organization and departments as per Group standards and in-line with the Business Plan
Ensure recruitment of new teams members and liaise with Regional HR, according to Business Plan and organization guidelines
Ensure proper training of newly integrated teams according to Dufry Global training programs
Finance
Make sure all investments and CAPEX are done in accordance with Business Plan guidelines and liaise with Regional Finance
Participate in the implementation of the investment plan and act as local facilitator to avoid issues during set-up phase
Customer
Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented
Scope
Retail Operations
Location
Region 1 – Europe, Middle East, Africa & Asia – BU Asia
Specific Requirements
Fluent English, additional languages as applicable for Area
Position in Organization
Key Relationships
DCOO
BU Commercial Manager
BU Marketing Manager
BU Category Manager
BU Logistics Manager
Regional IT-HR-Finance Managers
Group Technical Department
Global Retail Operations
Airport and other local authorities
Local Partner
Measures
Customers
People
Operations
Finance
Targets as per Corporate Performance Appraisal and MBO Policies.
Deputy of
COO
Startup
Operations
Manager
Warehouse
Manager
Shop
Manager
Country
Finance /
IT / HR
Potential Progression to
DCOO
Experience Required
Essential: Duty free/retail experience with at least 5 years at management level
Desirable: Knowledge of the Group procedures
Additional or Local Requirements to Standard Role
As requested by the DCOO
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Oct 2013 R DUFRY Organization and Human Resources Department