Cisco Unified Operations Manager Proactive Voice Troubleshooting

Cisco Unified Communications Management Suite An Integrated Management System Cisco® Unified Provisioning Manager Simplified Deployment and Configuration Cisco Unified Operations Manager Continuous Monitoring and Fault Management Cisco Unified Service Statistics Manager Historical Reporting, Capacity Planning, and Trending Cisco Unified Service Monitor Real Time Voice Quality Monitoring and Alerting

Cisco Unified Operations Manager Proactive Fault and Performance Management Benefits Reduces time needed to address problems with proactive fault notification and diagnostics Improves service quality; problems that may affect service are isolated before end users are affected Eliminates trips to sites through remote-phone diagnostic tests Helps ensure proper capacity at all times with utilization status and alarms when thresholds are exceeded Simplifies access to network information using group-based portal views

Cisco Unified Operations Manager Proactive Fault and Performance Management Automated unified communications network cluster discovery Easy right-click device action menu Real-time fault and performance monitoring of the entire Cisco® Unified Communications network External event notifications sent by email and SNMP traps Diagnostic view displays main network, cluster, communications manager, or phone statistics and test results on a single portal Impromptu and scheduled diagnostics use the network to test itself

Cisco Unified Operations Manager Sample Work Flow Identify potential CPU pegging problem on Cisco® Unified Communications Manager server View the threshold exception detail and recommended action Diagnose: Click to Device Diagnostic view Check the CPU % utilization Check the call summary Check the Cisco UCM service restarts Possible actions: Click back to Fault Monitor view Launch the Cisco UCM Admin page and stop nonessential processes Check all services for any over 40% and schedule that service for restart

Cisco Unified Operations Manager Value Proposition – Better Uptime and Cost Reduction “ Use of Cisco® Unified Operations Manager and Cisco Unified Service Monitor saves several hours weekly for Warner's IT team—an especially important benefit for companies with small IT staffs. “The ability to isolate problems more quickly enables me to solve many issues in half an hour that previously took a full day.” Mike DeDecker Warner Pacific Insurance Services Reduces system maintenance costs Intelligent monitoring finds potential problems quickly Powerful diagnostic tests resolve problems efficiently Inventory tracking and device use data generates information to support change and expansion effectively Improves end-user satisfaction Proactive problem identification addresses problems before the phone user is affected Quicker problem resolution improves phone-user confidence in the solution

Unified Operations Manager 8 Unified Operations Manager 8.6 Device Support Update Manage Your Unified Communications Network End to End From Day 1 Cisco® UCM 8.6 Cisco UCM Business Edition 8.6 Cisco Emergency Responder 8.6 Cisco Unity® Connection 8.6 Cisco Unified Border Element 1.4 and later Cisco Unified Contact Center (UCC) Enterprise 8.6 Cisco Unified x Attendant Console 8.6 Cisco UCC Express MR Cisco Unified Presence 8.6 Cisco Unified Personal Communicator 8.6 Cisco UCM Express 8.6 Cisco Unity Express 8.6 Cisco Session Manager 8.6 Cisco Unified MeetingPlace® 8.5 Cisco Unified SIP Proxy 8.5.2 New phones: Cisco Unified IP Phones 6900 (RT), 7900 (TNP), 8900 (RT), and 9900 (RT) Series and 7937G Cisco IP Communicator Cisco Unity Connection IP Phones (Various) Cisco Unified Contact Center Express Cisco Unified Presence Cisco Unified Contact Center Enterprise and Hosted Cisco Unified Video Conferencing Cisco Unified Customer Voice Portal

Adobe Flash Demonstration Outline (1 of 2) Identify devices with challenges through the Fault Monitor dashboard Go to Fault Monitor Select a system or user-defined group on the left pane. View devices, their events and severity levels in the right pane for the selected category. Click on a device in the device pane. View the event list at the bottom against the device selected. For a complete list of events, click the Events tab at top next to Fault Summary. Getting details about the event For any event, hover your mouse towards the right of the event name. View the pop-up window, which shows details related to the event. Click Recommended Action to go to the user guide to see more information about the event. Perform certain operations (Acknowledge, Clear, Annotate and Notify) for events.

Adobe Flash Demonstration Outline (2 of 2) See the Service-Level view (SLV) Click Service Level View. View the cluster-level relationship between devices in a graphical format. Select a device and then right-click to view certain operations that can be performed. In the search box, type a directory number to see the phone association. Right-click on the phone icon to view other options. Use the Diagnostics menu Click Diagnostics to see various portlets showing statistics for your network. View the summary view (the default). Add or remove portlets to customize the dashboard. Similarly you can view other diagnostic views such as Cluster View Portlets, Gateway View Portlets, Server View Portlets, Phone View Portlets, and Voicemail View Portlets.