1. OSS
One Stop Solution

2. About OSS
One Stop Solution
OSS is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.

3. Scenario with Manual dispatch of Jobs

4. Workflow Overview

5. Workflow Mobile Solution

6. Features Ability to handle job request/fault & emergency messages
Ability to schedule job timing for immediate or future action
Alert Notification (Screen pop-up) for new or unacknowledged job
Ascending escalation alert to hierarchy chain of supervisor for pending or unacknowledged job
Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis)
Ease of Dispatch / Acknowledge / Update Jobs
No capping on user licence.

7. Benefits Go GREEN: Eliminate labourous manual task and paperwork.
Streamline operations for efficiency
Guest Service Level: (Guest Experience)
Red Flag Alert for recurring Faults
Escalation for various kinds of Alert Notifications
Improved response time to handling Customers Call
Knowledge Based database for Equipping and Training purpose
Reporting: Fault/Request Analysis, Staff /Department Performance
Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up

8. Workflow Job Sheet

9. Workflow Job Console

10. Workflow Severity & Escalation
Ability to set Variable Severity and Escalation alerts for each Job Category

11. Workflow Reports
Able to filter & select specific fields to generate different report types

12. Workflow Customized Reports
Group Analysis Report

13. Workflow Customized Reports
Department Summary Report

14. Workflow Job Statistics At a Glance
Top Ten Common Requests / Faults

15. Workflow Trend Analysis
This report allows for Trend Pattern Analysis of a
particular fault.

16. Emergency Notification System
Emergency Notification System equips the Management with a Communication Tool to seamlessly notify personnel in the event of Emergency.

17. Workflow Staff Mobile Apps

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