Booking systems
Steps involved in online booking Task : Page 2, Q 4.
Answer Select dates start/end date/duration of stay Select number of rooms Select number of occupants Select facilities/options Enter personal details such as home/contact details Enter payment details credit/debit card to pay for rooms Confirmation of booking, print/save at once/via email
Services other than e-tickets Task : Page 2, Q 1 (a)
Answer Online check in for flight choice of (available) flight times/destinations Seating choices/reserve seating for flights Hotel room reservation for accommodation Car rental reservation at destination airport travel insurance Special meal requests on board flight Special requirements for disabled travellers Chaperones bookings for children travelling alone Frequent flyer/loyalty scheme for discounts/facilities
Important information that need to be entered Task : Page 3
Answer Name for identity purposes Address for billing purposes Email address for confirmation of booking Telephone number for (emergency) contact Credit/debit/bank card details for payment Number of passengers for accommodation/safety purposes Ages of passengers for allocation of amenities/facilities Number of rooms/cabins required for passenger manifest/accommodation allocation Departure/arrival ports for itinerary Dates of travel/cruise for logistical/booking purposes.
Advantages to the company that is offering online booking Page 1, Q 1 Tickets can be booked at any time/from anywhere - better customer satisfaction Reduced number of staff/reduced number of offices/no commission to agents for selling tickets so reduced costs Faster processing of bookings as we do not need to visit the company - better customer satisfaction No double booking so better customer satisfaction Advanced notice of customer requirements e.g. meals/seat allocations/room preference Can operate outside normal business hours Less risk of losing ticket as tickets would have been emailed
Advantages to customers using online booking. Page 1, Q 2. Answer: Page 120 in your text book