1. Online Booking Systems A Level Applied ICT D Royall

2. Businesses need a method of allocating their resources in the future – to their customers This is what we mean by ONLINE booking What is online booking?

3. Examples are: Flights Hotel bookings Theatre Tickets Concerts Sporting events Doctors appointments Booking a class – e.g. Gym Class or Training Course

4. Characteristics of Appointment Booking System Choose date, time and length of appointment Book the appointmentView available timesChange bookings already madeCancel bookings

5. Characteristics of Appointment Ticketing System Customers or booking staff can Select an event Choose a date Check availability Book multiple seats or places Choose a seat or place Cancel and change tickets Issue a ticket (e-ticket) Track an event – such as a flight from an airport Issue confirmation emails Pay for the seat/event Confirm and verify purchase

8. Tasks