What’s New in Circulation

Roadmap Recent . Upcoming . Future Roadmap | Timeline Review A look back at recent changes What to expect this year A look into the future The Roadmap What have we done recently? What is just ahead of us? What else in in our future?

Roadmap Recent . Upcoming . Future

Roadmap Recent . Upcoming . Future What have we done recently? Digital Improvements CRM Enhancements - Customer Services Other Changes The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2014-1

Roadmap Recent . Upcoming . Future Digital Improvements Looking back at 2014-1

NCS Circulation | Digital Day Passes A Digital Subscription Alternative Single Day Pass Prepaid Day Pass Bundle Day Pass Reporting Sales Reporting Usage Reporting © 2015 Newscycle Solutions 2014.1

NCS Circulation | Digital Communication Preferences Newsletters & Alerts Building audience knowledge Communicating the right way © 2015 Newscycle Solutions 2014.1

NCS Circulation | Digital Complaint Resolution – Digital Access Digital Access vs. Traditional Redelivery Digital Access Only Digital Access + Redelivery © 2015 Newscycle Solutions 2014.1

NCS Circulation | Digital Insight Reporting – Digital Access Digital Access Trending and Analysis © 2015 Newscycle Solutions 2014.1

NCS Circulation | Digital Audit Reporting – Digital Access Digital Audit © 2015 Newscycle Solutions 2014.1

Roadmap Recent . Upcoming . Future CRM – Customer Services Looking back at 2014-1

NCS Circulation | CRM Contacts Unification of Contact Details 2014.1 © 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Audience Integration – Digital Profile Demographics © 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Vacation Credit Rules Controlled by Reason Code Setup © 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Digital Access Additional Access History Details © 2015 Newscycle Solutions 2014.1

Roadmap Recent . Upcoming . Future Other Changes Looking back at 2014-1

NCS Circulation | Other Route Walk Sequence Web Self-Service Walk Sequencing Contractors manage their walking order. Run walk sequence report from the Website © 2015 Newscycle Solutions 2014.1

NCS Circulation | Other Circulation API NEW Testing Forms © 2015 Newscycle Solutions 2014.1

NCS Circulation | Other List Matching Email Only Matching No Address Needed Option to Automatically add “Occupants” iServices Subscriber Omniture Site Catalyst (Tracking Web Traffic) Google Analytics, Omniture or Both © 2015 Newscycle Solutions 2014.1

Roadmap Recent . Upcoming . Future Digital, AAM and Combos Looking back at 2014-1.5

NCS Circulation | Digital Day Pass Bundles: Remaining days in their day pass bundle now display on the Account Home page © 2015 Newscycle Solutions 2014.1.5

NCS Circulation | Other AAM – Change “Verified” to “Qualified” © 2015 Newscycle Solutions 2014.1.5

NCS Circulation | Other Combos Subscriber Activity Import Support for Combo-to-Combo changes iServices Subscriber Business Rule to control whether to only allow stopping “Print” when subscription is Print + Digital. © 2015 Newscycle Solutions 2014.1.5

Roadmap Recent . Upcoming . Future What’s Coming? Digital Improvements CRM Enhancements - Customer Services Accounting Updates Other Changes The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2014-2

Roadmap Recent . Upcoming . Future Digital Improvements Looking forward to 2014-2

NCS Circulation | Digital Digital Access Draw now supports the following scenario: Two or more copies may be counted for a subscriber if they access the mobile phone app and website on the same date. Business Rule: (AAM Section) Should Digital Access Draw count one or multiple copies when digital subscribers access multiple platforms in a day? © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Digital Audit Report was changed as follows: Authentication Control ID was added to the summary sections of the Digital Audit report. © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Route Draw Adjust Journal was changed as follows: Authentication Control ID and Edition ID were added to the Route Draw Adjust Journal. © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices “Email” Business Rules moved Now located in Circulation - “Email” section What is the host name for the related online edition? What is the URL path for the related online edition? What is the host name for Day Pass? What is the URL path for Day Pass? © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital “Email” Improvements Don’t send iServices links (Manage Account Links) within email confirmations if they don’t use iServices Day Pass Sales/Confirmation Digital Complaint Email Confirmation © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Email Improvements No longer sending optional elements in email Example: If the customer is not past due, then don’t display the Past Due Amount and Past Due Blurb in the dynamic renewal notice E-billing . Starts . Vacation Holds . Digital Holds . Dynamic Renewals © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital HTML Improvements HTML e-mail template now available for Password Check utility Terms and Conditions displayed on the following confirmation pages now allow for HTML Auto Renew Payment Start Tip/Donation © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Subscriber – Preference Notification © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Distribution – HTML Emails The following are now shared between iServices Subscriber and Distribution: EmailTemplatePath EmailProtocol EmailType New Parameters: BCCEmailAddress BCCEmailList Change Account Info . Forgot Password . Registration © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Distribution – Agent Draw Adjustments Published draw can now be adjusted between single copy routes managed by the same account Example: Agent original bulk supply 1,000 papers (end publishing run) Allocate 250 to route C1005 Allocate 300 to route C2009 Allocate 100 to route C1010 Allocate 350 to route C1015 The net adjustment for all the account’s routes must be zero © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Draw Adjustments New Manage Draw Tab Reallocation Future Draws © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Draw Adjustments Create Draw Allocation * Allocation must be done by Edition © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Distribution – Usability Filters Draw Filters Delivery Schedule Gross Net Draw Adjustments Returns © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital iServices Distribution – Filter Business Rules New Business Rules: Distribution - Web | Draw section Show draw by delivery schedule when initially displaying draw? Show gross draw when initially displaying draw? Show net draw when initially displaying draw? Show adjustments when initially displaying draw? Show returns when initially displaying draw? © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Syncronex Single Sign-On © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Syncronex Single Sign-On Data that can be shared with the iServices “New Start” workflow © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Syncronex Single Sign-On When possible, the address is fully defaulted into “New Start” workflow © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Single Sign-on Business Rules moved Now located in iServices Section - “Web – Single Signon” Can subscribers use their newspaper website registration to login? What type of integration is used to support single signon using the newspaper website registration system? What authentication source is used to support single signon using the newspaper website registration system? What method is used to decide when to do single signon using the newspaper website registration system? What type of single signon identifier is used to link accounts to the newspaper website registration system? On what page should newspaper website registration details be collected during entry of a new subscription? © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Single Sign-On Support for multiple SSO emails Business Rule: If using email as the single signon identifier type, how many email addresses are allowed to be registered? © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Audience Content Recommendations Story Recommendations from Audience “Side Bar” © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Audience Content Recommendations Story Recommendations from Audience “Bottom” © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Audience – Other Demographic Setup Map selected NCS Demographics to Audience Categories GUI Audience Sync – Utilities Menu © 2015 Newscycle Solutions 2014.2

NCS Circulation | Digital Day Pass – Marketing Selection New “Day Pass” selection within Targeted Marketing © 2015 Newscycle Solutions 2014.2

Roadmap Recent . Upcoming . Future CRM – Customer Services Looking forward to 2014-2

Add more templates as needed NCS Circulation | CRM CRM Emails Sending “canned” emails from Customer Services Welcome We’re Sorry Add more templates as needed © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails CSR sends “canned” emails as needed Sent using the “Contact” transaction New “email template” field © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails Email Confirmations 2014.2 The transaction have a “Send email Confirmation” selection option © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails New Customer Service Email Confirmations Starts Temp Stops/Restarts (share a template) Perm Stops Payments Reason Code Controlled Requires Website setup © 2015 Newscycle Solutions 2014.2

CSR can see email that was sent NCS Circulation | CRM CSR can see email that was sent CRM Emails Archived emails leave behind a “Contact” footprint © 2015 Newscycle Solutions 2014.2

Now Supports Website Branded Emails NCS Circulation | CRM CRM Emails New Setup Table Now Supports Website Branded Emails Setup all Email Templates for “Circulation” here © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails New Setup Table 2014.2 Email related “Business Rules” have moved here © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM E-Billing Emails Visible within Customer Services © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails Dockable Tab - Preference Driven © 2015 Newscycle Solutions 2014.2

Roadmap Recent . Upcoming . Future Accounting Updates Looking forward to 2014-2

NCS Circulation | Accounting Premium Days – Advanced Billed Advanced billed Separate from subscription $$ Does not update expiration date © 2015 Newscycle Solutions 2014.2

NCS Circulation | Accounting Premium Days – Advanced Billed Show Balance Show Rates Displays Premium Value © 2015 Newscycle Solutions 2014.2

NCS Circulation | Accounting Premium Days – Advanced Billed New Setup Program Copy Bonus Day Program © 2015 Newscycle Solutions 2014.2

NCS Circulation | Accounting Premium Days – Requirements Business Rules Do you bill subscribers in Advance for premium days? Should premium day detail be exported in renewals? Bonus Day Setup Bonus Day Adjustment © 2015 Newscycle Solutions 2014.2

NCS Circulation | Accounting Batch – Auto-Assignment Now available in the following areas: Returns Import Draw Adjust Import Copies Sold Import Single Copy Import ** Now supports running from a cron/batch © 2015 Newscycle Solutions 2014.2

NCS Circulation | Accounting Exports GL Export can omit Zero GL transactions BUSINESS RULE: Should general ledger transactions with a zero amount be exported? Statement Export now supports up to 12 age periods Imports A rollup GL Account ID may now be imported within the Chart of Accounts Import © 2015 Newscycle Solutions 2014.2

Roadmap Recent . Upcoming . Future Other Features Looking forward to 2014-2

NCS Circulation | Other Postal Compliance QAS On-Demand Support (Canadian Address Cleansing) IMB (Intelligent Mailing Bar Codes) Unique Sequence Number on each mailing piece Tray Labels sorted by Postware for renewals Business Rule Controlled Uses Data Label Satori Address Cleansing (2012 – 2014) © 2015 Newscycle Solutions 2014.2

NCS Circulation | Other InSight Record Totals exported for each file type New report to display last closed date by publication Other Reports Transaction Audit Report for Combo Changes Bundle Tops now display “Customer Requests” vs. “Instructions” © 2015 Newscycle Solutions 2014.2

NCS Circulation | Other Performance Improvements Publishing Run selection iServices Distribution has been enhanced to better deal with draw changes for accounts with over 75 routes Payment Processing Transaction Processing Churn Analysis report processing Export/Import Subscription Rates © 2015 Newscycle Solutions 2014.2

NCS Circulation | Other SOC 1 Compliance Display individual NCS Employee Name © 2015 Newscycle Solutions 2014.2

NCS Circulation | Other SOC 1 Compliance Display individual NCS Employee Name © 2015 Newscycle Solutions 2014.2

Roadmap Recent . Upcoming . Future What’s Coming? E-Commerce (single sales) Digital Improvements New Payment Options The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2015

NCS Circulation | 2015 E-Commerce Products Selling more than subscriptions © 2015 Newscycle Solutions 2015.2

= NCS Circulation | 2015 Address not required Digital Workflow NEW Digital Sales Flow = Address not required © 2015 Newscycle Solutions 2015.1

NCS Circulation | 2015 Activation Fees New Starts 2015.1 © 2015 Newscycle Solutions 2015.1

NCS Circulation | 2015 PayPal Express Checkout Subscriber Self-Service payment method © 2015 Newscycle Solutions 2015.1

Roadmap Recent . Upcoming . Future What to expect in our future Loyalty & Membership Personalized Targeting Digital Offers E-Commerce Products The Roadmap What have we done recently? What is just ahead of us? What else in in our future?

NCS Circulation | 2015 Loyalty Membership Engagement | Rewards | Membership © 2015 Newscycle Solutions 2015.1

NCS Circulation | 2015 Loyalty Membership Engagement | Rewards | Membership © 2015 Newscycle Solutions 2015.1

NCS Circulation | 2015 Personalization Targeted Digital Offers & Products © 2015 Newscycle Solutions 2015.2

NCS Circulation | 2015 Personalization Targeted Products 2015.2 © 2015 Newscycle Solutions 2015.2

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