Tuesday 28 April – The Oxford Hotel, Oxford

Rachel Reid Skills for Care Sam Donohue HETV

Background Standardised and portable training Camilla Cavendish review of healthcare assistants and social care support workers Proposed a ‘Certificate of Fundamental Care’ now known as Care certificate Standardised and portable training

The Care Certificate A key part of induction A step towards meeting the standards required by Care Quality Commission Was introduced in April 2015

Principles Portable/transferable Based on competences Applicable across health and social care Portable/transferable Based on competences Builds on existing induction standards Mapped to existing qualifications Trains people to be caring, and equips them with the skills to be able to provide quality care

Standards Based on competences All standards = Care Certificate May be used as “standalone” competences for other staff Content builds on the existing and tested Common Induction Standards (CIS) and National Minimum Training Standards (NMTS)

15 Standards (1-5) Understand Your Role Your personal development Duty of Care Equality and diversity Work in a person centred way

15 Standards (6-10) 6. Communication 7. Privacy and Dignity 8. Fluids and Nutrition 9. Awareness of mental health, dementia and learning disabilities 10. Safeguarding Adults

15 Standards (11-15) 11. Safeguarding Children 12. Basic Life Support 13. Health and Safety 14. Handling Information 15. Infection Prevention and Control

Assessment must… Be within a care setting Be in practice Involve people who use services, patients Be completed, where possible, face to face by an occupationally competent assessor

April 2015: CQC, Care Certificate & Care Act CQC – 5 Key questions Care Certificate Care Act Safe Safeguarding Health & Safety Adult Safeguarding legal footing Safeguarding Adults Board Independent Advocate (where appropriate) Effective Promotes quality of life Duty of care Information & Advice Care & Support Planning Caring Values & Principles Knowledge & Competencies Person Centred Rights and recognition of Carers Responsive Equality & Diversity Privacy & Dignity Wellbeing principle Assessment & Eligibility Transition Review Well Led Induction of new staff Understand role Cultural change Diversity and quality in the market RACHEL As we go through you will see that many will cut across more than one key question and elements of the Care Cert and Care Act as they are inter linked Safe – safeguarding, choice, take risks Safeguarding Adults Safeguarding Children Health and Safety Effective – quality of life, good outcomes Duty of Care Caring – staff, person centred Work in a Person Centred Way Responsive – people’s needs Wellbeing principle Assessment & eligibility Personal budgets Review Well Led – leadership, management & governance The Act introduces wide reaching reforms to adult care and support in England. Implementation of the Act is a major reform programme and underpinning it is a need for cultural change.  Successful implementation will therefore require good change management leadership. Understand Your Role Personal Development Standards 1. Understand Your Role 2. Your Personal Development 3. Duty of Care 4. Equality and Diversity 5. Work in a Person Centred Way 6. Communication 7. Privacy and Dignity 8. Fluids and Nutrition 9. Awareness of MH, Dementia and LD 10. Safeguarding Adults 11. Safeguarding Children 12. Basic Life Support 13. Health and Safety 14. Handling Information 15. Infection Prevention and Control  

Field Testing the Standards Formal pilot – 29 sites, 530 participants Comments via specific inbox SfC online survey Employers, staff - ‘a good thing’, “will help to deliver effective care”

Quality assurance Employer is responsible for assuring the quality of the teaching and assessment of the Care Certificate CQC will reference the Care Certificate in regulation 18 (staffing) & regulation 19 (fit and proper persons employed Recordable on ESR or NMDS-SC

Free Learning Resources Available already: The Care Certificate Framework Self assessment tool The Care Certificate Standards The Care Certificate mapping document Questions and answers Certificate to print Coming soon………… Downloadable PDF workbook Exploring possibility of additional support materials SAM

Find out more (websites) Skills for Care www.skillsforcare.org.uk Skills for Health www.skillsforhealth.org.uk Health Education England www.hee.nhs.uk

Sharing experience and perspectives: Sue Cavendish – Learning and Development Manager Cavendish Care Rachel Reid – Skills for Care Sharing experience and perspectives:

The North West London General Practice Pilot 28th April 2015 Richard Griffin Director Institute of Vocational Learning and Workforce Research The North West London General Practice Pilot 28th April 2015

North West London Over two million people 51,000 NHS staff (15,000 support workers) 422 general practices Integrated Care Programme (networks)

The rationale Importance of general practice Variable quality of induction Hospital based Certificate training unsuitable Opportunity to consider role boundaries/utilisation Meet Cavendish Review aspirations in primary care

Issues Awareness/engagement Capacity including number of HCAs Capability (e.g. confidence to assess) Resources Education provision Contextualising assessment standards

Approach HEE ‘virtual’ group including HETV Communication/engagement strategy Recruited ‘pilot’ practices Developed partnerships HENWL Project Group, London Steering Group

Outputs FAQ LETB information and sign posting ‘Hints and Tips’ Pilot education programme ‘Clustering’ of practices Assessor support and resources Quality assurance E-work book

Contacts Richard.Griffin@bucks.ac.uk looblackburn@nhs.net

Supporting General Practice: If you would like a further discussion about the implementation of the Care Certificate within your practice, please contact Tim Wiseman, Head of Partnerships, HETV. Tim.wiseman@thamesvalley.hee.nhs.uk Where possible, we will attend Practice Manager Forums, CCG training days or similar. For wider education and training opportunities for your support workforce – including apprenticeship frameworks and career progression opportunities contact Sam Donohue, HETV Widening Participation and Support Workforce Lead Sam.donohue@thamesvalley.hee.nhs.uk

Action planning exercise: Who in your organisation will the implementation of the Care Certificate impact upon? How are you going to approach delivering the Care Certificate? How will you assess the Care Certificate? How are you going to record progress and attainment of the Care Certificate? How will you satisfy the CQC regards your compliance with the Care Certificate? How are you going to share the information you have gained today?

Please return to your seat by 11.50am Refreshments Please return to your seat by 11.50am

Question and Answer: Your panel: Sam Donohue – HETV Rachel Reid – Skills for Care Sue Kemp – Cavendish Care Richard Griffin – IVLWR Chaired by Anne Clarke, Skills for Health

Closing comments:

For GP practices:

14 May – HETV Partnership Council The Oxford Hotel, Oxford Forthcoming dates: 14 May – HETV Partnership Council The Oxford Hotel, Oxford Register in advance: Tim.wiseman@thamesvalley.hee.nhs.uk

Please visit stands to learn more: Lunch and networking: Please visit stands to learn more: Sam Donohue – HETV Rachel Reid – Skills for Care Anne Clarke - Skills for Health Grey Matter – Log On to Care Premier IT Focus Games