1. Reflection & Reaffirmation of Learning
Andie Oliver and Stephanie Charles
Workforce Development
Adult Social Care
Intros

2. Objectives 3 primary drivers: issues of access to learning (e & f2f)
awareness of choices in practice
Care Certificate AO
(equity with ACM!)

3. Access to learning
Reinforces the need to interpret ‘learning’ more widely than e-learning or face-to-face courses
Include reading, briefings, meetings etc.
Principle that more than attendance or assessment is required; evidence knowledge through actions and through supervision AO
Evidence of understanding / practice to confirm APL ... Eg CIS to CC

4. Choices
Reflection on actions inherently reminds us that we have choices, even when faced with mundane tasks or instruction
Mirroring social work registration means evidencing not just activity but the learning and the (potential) benefit to service users
Credits learning through experience e.g. projects AO
Choices Body language etc
language

5. Care, Compassion, Competence, Communication, Courage, Commitment
Care Certificate
From April 2015
All social care and health frontline staff
The Cavendish Review (July2013) found that:
“preparation of healthcare assistants and social care support workers for their roles within care settings
was inconsistent”
Reinforces Compassion in Practice – 6Cs:
Care, Compassion, Competence, Communication, Courage, Commitment AO
Cavendish to review what can be done to ensure that unregistered staff in the NHS and social care treat all patients and clients with care and compassion.
There are over 1.3 million frontline staff who are not registered nurses but who now deliver the bulk of hands-on care in hospitals, care homes and the homes of individuals.
6Cs - Compassion in Practice written by the DOH, NHS Commissioning Board, (Health Strategy)
Target audience, Nursing, Midwifery and Care Staff
Vision and Strategy for delivering effective care
Purpose of strategy - sets out our shared purpose as nurses, midwives and care staff to deliver high quality, compassionate care, and to achieve
excellent health and wellbeing outcomes.

6. Care Certificate
Minimum requirement in first 12 weeks of employment before working unsupervised or out of eye line (partial)
Existing staff - Common Induction Standards can be transferred but ‘mind the gap’, close it, and evidence it
Three versions:
Technical document – for employers
Worker document – for health and social care workers
Assessor document – for assessors
Assessed in-house:
Observation
Group discussions
Individual discussion
Workbook AO
Within 12 weeks applies Also anyone who has direct contact with service users e.g. Volunteer, porter, cook, driver (as applicable)
draft Documents are available via link (later) on SCIE site

7. Care Certificate Prescribed for each standard Assessments:
competent staff – Registered Manager/named sign off
equity (train/affirm assessors)
clinics?
Records:
portfolio, templates, matrix
add feedback service user / carer;
e.g. concerns / compliments AO
Assessors judged as competent by Reg Mgr / signed off ... So standards /

8. Care Certificate 8 into 15... Understand your role
Personal development
Duty of care
Equality & diversity
Work in a person centred way
Communication
Privacy & dignity
Fluids & nutrition
Dementia & cognitive issues
Safeguarding adults
Safeguarding children
Basic life support
Health & safety
Information handling
Infection prevention
8 into 15...
Role of the health and social care worker
Personal Development
Communicate Effectively
Equality and inclusion
Principles for implementing duty of care
Principles of safeguarding in health & social care
Person centred support
Health & safety in adult social care setting SC
Old to new
Gaps and opportunities E.g. current courses

9. Assessment methods 1 2 3 4 5 Understand your role
Your Personal Development
Duty of Care
Equality & Diversity
Work in a Person Centred Way
1:1 discussion
Observation
Written
Group work
e-learning
Simulation SC
Reaffirmation
Supervision
Corporate
Personalisation
Induction

10. Assessment methods 6 7 8 9 10 Communication Privacy and Dignity
Fluids and Nutrition
Dementia &
Cognitive Issues
Safeguarding Adults
1:1 discussion
Observation
Group work
Written
e-learning
Simulation SC
Dementia
modules
Exchange
Safeguarding
Food Safety
Food Hygiene

11. Assessment methods 11 12 13 14 15 Safeguarding Children
Basic Life Support
Health & Safety
Handling Information
Infection Prevention
Discretion of
1:1 discussion
employer
Observation
Written
Simulation
Group Work
Group work
e-learning SC
First Aid /
Awareness
Record Keeping
CIEH H&SC L2
Hygiene & Infec
CIEH H&SC L2
Manual Handling
Medication ...

12. Assessment outcomes CIS outcomes Care Cert outcomes
‘Understand’ ‘Describe’
‘Be aware’ ‘Explain’
‘know why’ ‘List’
‘Recognise’ ‘Demonstrate’ SC
Language – clearly emphasis on the care worker being able to describe, explain, list and demonstrate to the assessor in detail according to the standards

13. Continuous Professional Development
Standard 2 – Personal Development
2.1a PD Plan
2.2 b Knowledge, skills & understanding
includes how learning achieved from:
learning activity; reflection; feedback
14 competencies
Assess via 1:1 and or group discussion, observation, workbook
Hand out SC

14. 14 Competencies Contribute to developing a Personal Development Plan
2.1a Identify sources of support for their own learning and development
– I will list
2.1b Describe the process for agreeing a personal development plan and who should be involved
– I will describe
2.1c Explain why feedback from other is important in helping to develop and improve the way they work
- I will explain
2.1d Contribute to drawing up own personal development plan
– I will contribute
2.1e Demonstrate how to record the progress they make in relation to their PDP
– I will demonstrate
Hand out SC

15. 14 Competencies Contribute to developing a Personal Development Plan
2.2a Describe the functional level of literacy, numeracy and communication skills necessary to carry their my role
- I will describe
2.2b How to check current level of literacy, numeracy and communication skills
– I will explain
2.2c Describe how a learning activity has improved their own knowledge, skills and understanding
2.2d Describe how reflections on a situation has improved their knowledge, skills and understanding
Hand out SC

16. 14 Competencies Contribute to developing a Personal Development Plan
2.2e Describe how feedback from others has developed their knowledge, skills and understanding
- I will describe
2.2f Demonstrate how to measure their own knowledge, performance and standards against relevant standards
– I will demonstrate
2.2g List the learning opportunities available to them and how they can use them to improve the way they work
– I will list the ...
2.2.h Demonstrate how to record their progress in relation to their personal development
– I will demonstrate how to record my ...
2.2.i Explain why continuing professional development is important
– I will explain
Hand out SC

17. Accredited Prior Learning (APL)
Mapping to other key resources:
- Training undertaken in line with the Common Induction Standards (CIS)
- Qualifications Curriculum Framework (QCF)
i.e. H&SC Diploma level 2/3
- Apprenticeship framework (completed and passed)
Skills for life - literacy and numeracy
Still with a sign off, so evidence knowledge / practice
Not just a flash of the certificate
Any gaps – plan to close ! SC
What this means for managers & assessors
- Effective supervision and appraisal
Up to date training matrix (Accurate & up to date records of training planned and undertaken)
Good knowledge of CIS in order to map over / plug gaps
Decent knowledge of Care Cert to know what is being mapped over and where it fits in identifying where there are still gaps
Matrix will be aligned to the Cart Cert
Access to CPD and original certificates

18. Cogs in the Wheel Care Worker CIS Care Certificate Care Certificate
Gaps
CIS
Annual Appraisal
Care Certificate
(April 15)
Care Certificate
Supervision
Recognise & Identify opportunities
Training Matrix
Care Worker
Access to learning
e.g. Projects, work activity, group supervision, briefings, meetings SC
What this means for managers & assessors
Up to date training matrix (Accurate & up to date records of training planned and undertaken)
Matrix will be aligned to the Cart Cert
Good knowledge of CIS in order to map over / plug gaps
Decent knowledge of Care Cert to know what is being mapped over and where it fits in identifying where there are still gaps
Effective supervision and appraisal
Access to CPD and original certificates
Reflect & Reaffirm learning
Competence/
Sign off?
Evidenced/portfolio

19. Reflection Self Awareness Description Critical analysis Alternatives
Synthesis
Able to critically appraise own practice
Keep knowledge and skills up to date
Maintain and further develop competence AO
Aware of own role / influence / behaviour
Describe what happened (facts not feelings!)
Analyse with ; power dynamics; anti-oppression & not fearing criticism
Understand that there are alternatives, and know some
Learn & integrate into practice.... (In a consciously competent way)

20. Reflection Socratic questions
How can you verify or disprove that assumption?
What would happen if ... ?
Why is ... happening?
What evidence is there to support what you are
saying?
What alternative ways of looking at this are there?
Why it is ... necessary?
Who benefits from this?
Then what would happen?

21. Reflection Gibbs 1988 AO Drawing back to back
Last time shouted at / upset by ....
Gibbs 1988

22. Kantian principles (Stadler)
Reviewing techniques
4Fs
Systemic
What? How? Know?!
Kantian principles (Stadler)
What if?: Universality?
Publicity?
Justice? AO
What are you trying to achieve? (this question asks us to identify aims and objectives, and is therefore concerned with goal setting)
How are you going to achieve it? (this second question is about process involved in getting us from where we are now to where we want to be. This is concerned with strategy setting)
How will you know when you have achieved it? (this question acts as a check on our proposals for action, helping to ensure that goals are achievable and the strategy is appropriate)
The first two questions are commonly used as part of planning and assessment. The third question is often omitted, even though it can be crucial in ensuring that we have answered the first two questions appropriately and have not been too vague in doing so. “What would success look like in this case?”
Would I recommend this course of action to another person in a similar situation? Would I condone my behaviour in anyone else? (Universality).
Would I tell other people what I intend to do? Would I be willing to have the actions and rationale for them published in ‘Community Care’ or on the front page of a newspaper or reported on BBC news? (Publicity)
Would I treat another service user in the same situation differently? If the service user was a well known political leader or a relative of the Chief Executive, would I treat him or her differently? (Justice).

23. Going forward So what next?!! Operational plan around Care Certificate
Recording; assessing; portfolio; support
what, how, who, when????
ownership?!
AO / SC

24. And finally.... Any more questions? Evaluation
Common Induction Standards
Any more questions?
Evaluation
Care Certificate