ORGANISATIONAL BEHAVIOUR By Devpriya Dey

About OB Organisation - A group of people who comes together, who think, work and progress together, to achieve a common goal. Behaviour - Response to a stimulus (situation), conduct of a person.

ORGANISATIONAL BEHAVIOUR Behaviour of individuals & groups within the organisation

Levels of Analysis

Meaning of OB OB is the study of human behaviour The study is about behaviour in Organisations. Knowledge about human behaviour would be useful in improving an organisation‘s effectiveness.

Definitions KeithDavis & J.W. Newstrom ― Organisational Behaviour is the study and application of knowledge about how people act within the organisations. It is human tool for human benefit,it applies broadly to the behaviour of people in all types of organisations such as business, government, schools and service organisations‖

Definitions Fred Luthans ―OB is directly concerned with the understanding, prediction, and control of human behaviour in organisation‖ Stephen P.Robins ―It is a field of study that investigates, the impact that individuals, groups and structure have on behaviour within organisations for the purpose of applying such knowledge towards improving an organisations effectiveness‖

Components of OB Individual Behaviour, Group Behaviour and Organisations constitute the scope of OB. Personality, Perception, Learning, Attitudes & Values, Motivation have contributed the study of Individual Behaviour. Group Dynamics, Leadership, Power & politics, Communication conflict have contributed the study of group Behaviour. Organisational Culture, Work Stress, Organisational Change & Development have contributed the study of organisation.

Why Study Org Behavior? Describe how people behave under a variety of condition Understand why people behave as they do Predict future employee behaviour

Why is OB Important? People who are trained to work together tend to be happier and more productive. Employees who believe they have been treated unfairly are more likely to steal and reject the policies of their organizations. People who are mistreated by their supervisors have more mental and physical illnesses than those who are treated with kindness, dignity, and respect.

Why is OB Important? People who are satisfied with the way they are treated on their jobs are more pleasant to work with and less likely to quit. Companies whose managers accurately appraise the work of their subordinates enjoy lower costs and higher productivity.

Major Disciplines Contributing to the OB Field

Major Disciplines Contributing to the OB Field Psychology - The science that seeks to measures, explains, and sometimes changes the behaviour of humans and other animals Sociology - The study of people in relation to their fellow human beings Social psychology - An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another Anthropology - The study of societies to learn about human beings and their activities Political science - The study of the behaviour of individuals and groups within a political environment

HAWTHORNE STUDIES: : To determine how the design of work environment affect performance Eg: Effect of Lighting of Workers MINTZBERG MANAGERIAL ROLES - Informational -Instructional -Decisional

Management Skills

Models of Organizational Behavior Autocratic – Management should the decision making & employees are to be directed, persuaded & pushed into better performance/output. Custodial – The custodial approach tries to fulfill the basic physical needs of the employees so that they feel little secured. Employers consider “security” as a motivating factor. It is reducing the employees dependence on their bosses and increasing the dependence on the organisation.

Supportive – This model supports employees job performance Supportive – This model supports employees job performance. If management shows faith on employees & gradually give them power & responsibility which will lead to increase of performance & induce a sense of participation & engagement. Collegial – The term collegial refers to a body of people working together cooperatively. The model depends on how management builds a feeling of partnership with the employees. Here managers are perceived as joint contributors rather bosses.