ORGANIZATIONAL BEHAVIOUR

ORGANISATIONAL BEHAVIOR Organizational Behavior is a discipline that deals with the study and application of knowledge about how people as individual and as group act within organizations.

ORGANISATIONAL BEHAVIOUR - DEFINITON “Organizational behaviour is a field of study that investigates the impact that individuals, groups and organizational structure have on behaviour within the organization, for the purpose of applying such knowledge towards improving an organizational effectiveness”. --Stephen P Robins “Organisational behavior is to understand, predicting and controlling human behavior at work” -- Fred Luthans

GOALS OF OB Describe People Behavior Understand People Behavior Predict Employee Behavior Control Human Activity

Toward an OB Discipline

Importance of OB Understanding of self and others -- Individual Behavior -- Inter-Personal Behavior -- Group Behavior Motivation of Human Resources Effective Communication (behavioral science helps to improve communication) Effective Organizational Climate Good Human Relations Introduction of change in the organization (benefits of change should be highlighted)

Organizational Behavior (OB) 7 The attitudes and behaviors of individuals and groups in organizations Why study OB? To learn about yourself and others Help you to retain the people who came up with the good ideas Solve new problems and adapt to new situations OB focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment OB studies how people behave, the reasons for that behaviour and how the behaviour affects the performance of the organisation

Contd.. Predicts the future course of action Control the activity It motivates employees towards higher productivity

Why Study Organizational Behavior Understand organizational events Why study organizational behavior Influence organizational events Predict organizational events

Nature of OB An Integral Part of Management A Field of Study Inter-Disciplinary Approach Levels of Analysis (behavior) Goal-Oriented Human Tool Science and Art Satisfaction of Employees’ Needs Humanistic and optimistic Oriented towards Organizational Objective

Scope of OB Individuals (differ from personality, perception, values and attitude) Group of Individuals (group conflicts, communication, structure, power and politics) Organisation Structure

Elements of OB People Structure (formal and informal system) Technology (cost as well as benefits) Environment (no organisation exists alone)

Framework for OB OB follows the Principles of Human Behavior OB is situational OB is based on System Approach OB represents a constant interaction between structure and process variable

Models of Organizational Behavior Autocratic Model Custodial Model Supportive Model Collegial Model

Autocratic Model Managerial orientation is towards power Manager see authority means get the things done Employees expected to follow High dependence on boss Under autocratic model, employees usually give minimum performance and in turn get minimum wages This model is largely based on Theory X Assumption

Custodial Model Employees managed under autocratic model feel insecurity and stress The manager felt some way to develop employee relationships The managerial orientation is towards the use of money to pay benefits Employees hope to obtain security and benefits Organisational dependence Since employees are getting adequate rewards and security, they are happy Family-managed business organisation Not suitable for matured employees

Supportive Model The model depends on Leadership Supports Employee Job Performance The focus in primarily on participation and involvement of employees in decision making Creates Sense of Participation Manager’s role is to help employees to achieve their work rather than supervision Manager is a coach builds a better team Assumption of Theory Y Organisation with sophisticated technology and professional people can apply this model

Collegial Model Collegial model is an extension of supportive model It is based on team concept Employee develops high degree of understanding Shares common goals Employees need little direction and control from management Creates Favorable Working Climate Fulfillment of Employees