Practicing Communication Skills In this lesson, you will Learn About… How body language can help you communicate. Why “I” statements are more effective than “you” statements. How to improve your speaking skills. How to use refusal skills.

The Vocabulary terms in this lesson are: Interpersonal communication. Interpersonal communication Body language. Body language Mixed message. Mixed message Eye contact. Eye contact Active listening. Active listening Feedback. Feedback Refusal skills. Refusal skills Practicing Communication Skills

How Well Do You Communicate? Interpersonal communicationInterpersonal communication is an important skill because you use it in all of your relationships. Effective interpersonal communication involves: Body language Careful word choice Speaking and listening skills

Body Language Interpersonal communication involves more than words. It is important for speakers and listeners to be aware of body language. body language Sometimes your body language does not match your words. This is a mixed message and can cause confusion.mixed message

Using “I” Messages An “I” message is a statement in which a person uses the pronoun “I” to express an opinion or statement. Using “I” messages is a very effective way to communicate. 1.It states the situation and how you feel about the situation. 2.It offers an explanation for your feelings. 3.It states what you need.

Speaking Skills Good communication involves speaking clearly and carefully. Here are some speaking skills to practice: 1.Use “I” messages. 2.Make clear, simple statements. 3.Be honest with thoughts and feelings. 4.Use appropriate body language, including eye contact.eye contact

Listening Skills A speaker’s message has meaning only if the listener receives it. Good communication involves active listening.active listening Here are some listening skills to practice: Use appropriate body language. Use conversation encouragers. Mirror thoughts and feelings — this may include offering feedback.feedback Ask questions.

Refusal Skills Refusal skills are communication strategies that help you say no effectively. An easy way to remember refusal skills is to think of the word STOP. Say no in a firm voice. Tell why not. Offer other ideas. Promptly leave.

Interpersonal communication 1._________________________ involves the exchange of thoughts, feelings, and beliefs between two or more people. Reviewing Terms and Facts

2.What is meant by active listening? Reviewing Terms and Facts Active listening means hearing, thinking about, and responding to the other person’s message.

Thinking Critically 3.Think of someone you would consider an excellent communicator. Identify the skills that person uses to communicate well.

Vocabulary Review Interpersonal communication involves the exchange of thoughts, feelings, and beliefs between two or more people.

Vocabulary Review Body language is a form of nonverbal communication.

Vocabulary Review A mixed message occurs when your words say one thing but your body language says another.

Vocabulary Review Eye contact is direct visual contact with another person’s eyes.

Vocabulary Review Active listening means hearing, thinking about, and responding to the other person’s message.

Vocabulary Review Feedback is a response by the listener to what the speaker has said.

Vocabulary Review Refusal skills are communication strategies that help you say no effectively.