1. Communication Just the Basics

3. Non-Verbal Communication n Now you can TALK! n Tell me how you felt during the experiment…

4. Interesting Facts n 93% of all communication is non-verbal! n We communicate non-verbally through: –Body Language –Eye Contact –Facial Expressions –Gestures –Posture –Dress and Appearance / Smell n That leaves only 7% of our message that is understood through words. What are you really saying when you communicate?

5. What About Verbal Communication? n We need to make the most out of that 7%! n We all choose to communicate in two ways: Constructive and Destructive n Constructive =To Build (Positive) n Destructive =To Destroy (Negative) n What house are YOU living in?

6. Constructive Communication  Giving positive or encouraging messages  Sending clear, concise messages  Keeping the confidences of other people  Using tact: (communicating something sensitive without hurting or offending)  Asking Questions  Being honest and open  Speaking with respect  Being a good listener

7. Destructive Communication  Insults, harassment, teasing  Threatening  Lying, blaming, accusing  “You-Messages”  Swearing  Sarcasm (When a person says one message, but nonverbal communication and tone of voice says another)  Gossip  Topping  Not listening

8. Effective Listening Skills n Stop talking!! n Pay attention n Look and act like you are interested n Remove distractions n Ask questions n Don’t offer advice unless it’s asked for n Use appropriate body language n Maintain eye contact

9. Communication Practice n You communicate differently with different people. Let’s practice! n In your table groups, communicate the following: 1.Event 2.Influence 3.Personal Quality 4.Compliment

10. Levels of Communication n Level 1: Superficial –Makes up the majority of our communication, “Small Talk”, talk about the weather, school, home, food, etc. n Level 2: Personal –Deeper communication involving the sharing of beliefs, values, feelings and opinions. n Level 3: Validating –Communication reinforcing people’s feelings about themselves and others.

11. What Happened? Superficial Personal Validating Event Influence Personal Quality Compliment

12. Why Did It Get More Difficult To Communicate? n There is personal RISK n Sharing something that means something to you! n Risk of betrayal

13. Things to Think About! n Relationships are built on communication! n Relationships cannot survive without communication on a personal and validating level! n Relationships are WORTH the risk!