J IM T EW PCOLS S UPPORT O FFICE DLA – ESMC P ORTFOLIO B ATTLE C REEK, MI D EPARTMENT OF D EFENSE G OVERNMENT P URCHASE C ARD P ROGRAM P URCHASE C ARD O N - LINE S YSTEM T UESDAY, M ARCH 8, 2016 PCOLS D ATA M INING B RIEF

D ISCUSSION O BJECTIVE & A GENDA 2 Objective: To provide Level 4 Agency/Organization Program Coordinators (A/OPCs) an overview of Data Mining as well as application navigation from the Approving/Billing Official (A/BO) perspective. We will also provide an explanation of tools the A/OPC can use to ensure timely completion of Flagged Transactions in Data Mining. Agenda: 1.Data Mining Overview & Navigation 2.Data Mining Enhancements 3.Approving/Billing Official replacement 4.Help and Support

PCOLS Data Mining Overview 3 Risk Predictive Model focuses on first party misuse notifications to associated users provides increased visibility within the GPC program Case Manager provides user interface to disposition flagged transactions Read Only (Audit) Role established November 2013.

4 PCOLS Data Mining Overview

5 PCOLS DM F LAGGED T RANSACTION N OTIFICATION E MAIL

6 PCOLS DM F LAGGED T RANSACTION H IGH R ISK E MAIL

7 PCOLS DM F LAGGED T RANSACTION E SCALATION E MAIL

Closed Case s are being sent to A/OPCs Notify A/OPCs earlier in the escalation cycle DM Flagged Transaction Escalation Schedule 8

9 PCOLS DM F LAGGED T RANSACTION N OTIFICATION E MAIL

10 PCOLS DM N AVIGATION Each role logs in at the appropriate hierarchy level

11 PCOLS DM N AVIGATION

12 Log into DM directly (Secondary Option): Open Internet Explorer and enter the following Web address:

13 PCOLS DM N AVIGATION Each role logs in at the appropriate hierarchy level

14 PCOLS DM N AVIGATION 1 2

15 PCOLS DM C ASE D ETAILS

16 PCOLS DM F IND T RANSACTION OPTION If you have issues with the link in the and are logging into Data Mining directly, the Find Transaction tab provides another option to get to a case as opposed to drilling down to the case

17 PCOLS DM C ASE R EVIEW Q UESTIONS

18 PCOLS DM C ASE R EVIEW Q UESTIONS

19 PCOLS DM C ASE R EVIEW Q UESTIONS ( CONVENIENCE CHECKS )

20 PCOLS DM C ASE D ISPOSITION

21 PCOLS DM C ASE R EVIEW E RROR Case Review error messages will appear in red

22 PCOLS DM C ASE D ISPOSITION D ETAILS

23 PCOLS DM A CTION H ISTORY S ECTION

24 PCOLS DM – A/OPC I NDEPENDENT R EVIEW

25 PCOLS DM – A/OPC I NDEPENDENT R EVIEW

26 PCOLS DM N AVIGATION S UMMARY

27 PCOLS D ATA M INING E NHANCEMENTS A/OPC has the ability to self initiate case reviews on transactions that were not flagged by the DM application New Fields added to the Case Details screen

28 PCOLS D ATA M INING A/BO R EPLACEMENT Scenario – Primary A/BO is unavailable (PCS, TDY, etc.) and there is no one to perform a case review. How do I resolve? – Short term – leave the primary A/BO on the account and add an alternate A/BO or multiple alternate A/BOs to the account in AIM – The A/BO Supervisor has the ability to perform the case review – Long term – provision a new Primary A/BO into EMMA and assign them to the Managing Account in AIM – Prior doing the work in PCOLS ensure you’re A/BO completes the following Completes necessary Appointment Process Completes CLG001 or CLG004 training in DAU Confirm they have a valid work address entered in milConnect

PCOLS DM Issues 29 DM Notification s are delivered to the address captured from the non- certificate on your CAC address updates are accomplished in RAPIDS Self Service (RSS) AIM “Profile” tab Direct RSS link: RSS address update job aid link: &lang=en-US &lang=en-US

30 PCOLS D ATA M INING A/BO R EPLACEMENT 2. MILCONNECT UPDATE WORK ADDRESS   Work addresses verified against USPS.com

31 PCOLS D ATA M INING A/BO R EPLACEMENT A/OPC performs maintenance action in AIM to assign the new A/BO

32 PCOLS D ATA M INING A/BO R EPLACEMENT Perform maintenance workflow action in AIM continues Workflow continues to the A/BO, the A/BO Sup and A/OPC for final approval Once the workflow is complete, hours for the new A/BO role in Data Mining

33 H ELP D ESK C ONTACT I NFO  Help Desk concerns or complex requests  Jim Tew, and  LaKeisha Gill, and  Ginger Tejada, and  PCOLS Help Desk ( Operation Hours: 24x7)  Phone: ,com or DSN   PCOLS Website at DAU Acquisition Community Connection  Web address -  Content - System User Manuals, Release Notices, Enhancement Request Forms, Interactive Tutorials, Training Snippets, Frequently Asked Questions (FAQs), Webinar schedule and access info, Links to all CLG Training courses

Questions 34