Department: Pre Sales1 20 th May 2009 The Journey to Total Communications James Waddington 20 th May 2009

Department: Pre-Sales2 20 th May 2009 What do we do? What almost everyone knows we do… Mobile phones & Blackberries What you may not know we do… Enterprise Telephony LANs & WANs PSTN lines & minutes Unified Communications CRM & Microsoft

Department: Pre-Sales3 20 th May 2009 Hampshire Fire & Rescue Service – embracing a new way of working New communications platform required to replace ageing Mitel system Eastleigh HQ & 50+ locations with a mix of wholetime, retained, community command and community education functions New technology for a new way of working Dial plan transparency Disaster recovery & business continuity ‘Painless’ migration Mobility, flexible working and hot-desking Easing the communication path with local authorities Cost reduction Close relationship with solution partner

Department: Pre-Sales4 20 th May 2009 Hampshire Fire & Rescue Service – embracing a new way of working

Department: Pre-Sales5 20 th May 2009 Flexible Working & Mobility One Number, one device, one mailbox User’s device of choice based upon the operational situation at the time Work from any location Extend in to TETRA / FireLink Unified Communications enabled processes Flexible dial plan transparency Hot-desking Mobile integration Collaboration through team-working & presence integration Photo courtesy of Essex Fire & Rescue Service

Department: Pre-Sales6 20 th May 2009 Multiple communication solutions offer business benefits in different situations – but together bring a new layer of complexity Mobile Handset 07790… Voic 121 Messaging 07790… Fixed Handset 01781… Voic 94116… When did communicating become so complex? PC IP Telephony VoIP JSmith-IPT… Instant Messaging JSmith-IM…

Department: Pre-Sales7 20 th May 2009 JSmith. VoIP… Does this look familiar? Multiple DirectoriesMultiple ServicesMultiple Voic Systems JSmith VoIP/VM … JSmith. IM…

Department: Pre-Sales8 20 th May 2009 Phase 2 Mobile Integration Extending the reach to any user, any device Phase 1 IPT / LAN IP Network Convergence The road to Unified Communications Customer Lifecycle Phase 3 Unified Comms Desktop integration

Department: Pre-Sales9 20 th May 2009 Making it happen: Vodafone One Increase productivity | Lower overall TCO | Simplify user experience Presence One service One number One voic One directory Single directory Unified voice Inbound Rings all active devices Outbound Unified voice Contact helpdesk Access voic via 121 or Outlook

Department: Pre-Sales10 20 th May 2009 Consolidation Single user experience regardless of location Provision of centralised services; messaging, call logging, name dialing etc Simple multi-location dial plan Make use of an existing data WAN infrastructure Centralised support function Ubiquitous support requirements across the estate Shared LAN infrastructure Reduced cabling

Department: Pre-Sales11 20 th May 2009 What happens when it goes wrong? Single user experience regardless of location Enterprise & local survivability with feature transparency PSTN failover Soft clients Mobility Web telephony Deployment options

Department: Pre-Sales12 20 th May 2009 Cost Savings Leverage existing data networks Single maintenance contract for a single solution Reduced administration Simplified internal support Easy deployment Centralised services increasing and simplifying collaboration & security Underlying platform for flexible & mobile working Fixed to mobile convergence The environmental challenge Increased productivity

Department: Pre Sales13 20 th May 2009 Thank you One Number: