Adopting New Business Productivity Capabilities and Staying Current with Office 365

Office 365 Enterprise Personas Transforming Customers with propensity to increase/decrease employee count regularly Require agile scalability and flexibility E.g. acquisitions, layoffs, temporary seasonal workers Cost Saver Customer primarily looking to cut costs, value a focus on TCO Interested in moving from capex to opex Google Compete Customer in active discussions with Google Greater focus on collaboration and messaging workloads Task Worker Population of structured task workers who don’t have dedicated PCs Prevalent in retail, hospitality, manufacturing and healthcare industries e.g. Manufacturing Plant Floor worker, Nurse, Barista Dated Environment Customers on older versions (N-2+) of Exchange, SharePoint and Office who don’t have new version rights Want to adopt new business productivity capabilities and stay current e.g. Customer deployed on Exchange 2003 without Software Assurance

The Future of Productivity *An appropriate device, Internet connection and supported browser are required.

Microsoft Office 365 BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR BUSINESSES OF ALL SIZES.

Challenges of Not Staying Current on Technology High IT Support Costs High IT Support Costs Custom Development to Add Features to Legacy Systems Custom Development to Add Features to Legacy Systems Too Many IT Products from Too Many Vendors Too Many IT Products from Too Many Vendors Manual/Paper-based Processes and Workflows Manual/Paper-based Processes and Workflows Complaints from Employees that they use more Advanced Technology at Home Complaints from Employees that they use more Advanced Technology at Home Low Employee Satisfaction because of Frustration with IT Low Employee Satisfaction because of Frustration with IT BUSINESS NEED – Provide New Capabilities Help drive user productivity Help drive user productivity Are easy to deliver Are easy to deliver Attract employees Attract employees Are cost-effective Are cost-effective BUSINESS NEED – Provide New Capabilities Help drive user productivity Help drive user productivity Are easy to deliver Are easy to deliver Attract employees Attract employees Are cost-effective Are cost-effective

Customer Examples "With Office 365, organizations can make capabilities available that were previously unaffordable, or that they did not have the resources to support." Terry Storey. Senior Global Architect, Dell PROVIDE NEW CAPABILITIES THAT IMPROVE PRODUCTIVITY “User response has been overwhelmingly positive. Our employees are thrilled to have a modern, familiar program, which makes them more efficient and productive” Mike Strause IT Architect, Godiva Chocolatier “Global deployments of on- premises solutions would take us months. With Office 365, our employees will not have to wait to benefit from the latest messaging and communication capabilities.” Heiko Moeller, Corporate Administration IT, Sartorius Group AND ARE EASY TO DELIVER

Customer Examples "We really wanted to provide more capabilities like conferencing and desktop sharing for a wider group of employees." Cecil Murray, Chief Technology Officer, 1 st Source Bank “Moving to Online Services will enable us to reduce our IT operational costs by roughly 30% of what we’re currently spending.” Alastair Robertson, VP, Information Workplace GlaxoSmithKline "With Office 365, we can attract, recruit, and hire the best of the best, because we can provide them with the tools to help them be successful." Robert Taylor, Director of IT, Hendrick Automotive Group PROVIDE NEW CAPABILITIES THAT ATTRACT EMPLOYEES AND ARE COST-EFFECTIVE

BEST PRODUCTIVITY EXPERIENCE Work together, smarter Office 365 Value ACCESS ANYWHERE* Solve problems from more places WORKS WITH WHAT YOU KNOW Familiar tools ROBUST SECURITY AND RELIABILITY 99.9% uptime. Guaranteed. IT CONTROL AND EFFICIENCY Keeps you in control BEST PRODUCTIVITY EXPERIENCE Online meeting presentation with PC-to-PC audio and video Desktop and Application sharing and virtual whiteboard Recording Capability Instant messaging Co-Authoring in Word Presence Status update Activities My Sites in SharePoint Easily connect with others across organizations with calendar sharing and publishing in Outlook Familiar Office experience Create sites to share documents with colleagues and partners with SharePoint Cross-browser support Simultaneously edit documents with your colleagues Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing Manage and share important documents and personal insights with colleagues using My sites Share your calendar with colleagues, partners, and customers Share documents, task lists, and schedules to keep workgroups in synch with Teamsites Simultaneously edit documents with your colleagues Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing Manage and share important documents and personal insights with colleagues using My sites Share your calendar with colleagues, partners, and customers Share documents, task lists, and schedules to keep workgroups in synch with Teamsites Simultaneously edit documents with your colleagues Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing Manage and share important documents and personal insights with colleagues using My sites Share your calendar with colleagues, partners, and customers Share documents, task lists, and schedules to keep workgroups in synch with Teamsites Simultaneously edit documents with your colleagues Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing Manage and share important documents and personal insights with colleagues using My sites Share your calendar with colleagues, partners, and customers Share documents, task lists, and schedules to keep workgroups in synch with Teamsites Simultaneously edit documents with your colleagues Conduct online meetings with colleagues, partners, and customers, including audio, video, and screen sharing Manage and share important documents and personal insights with colleagues using My Sites Share your calendar with colleagues, partners, and customers Share documents, task lists, and schedules to keep workgroups in synch with Team Sites

BEST PRODUCTIVITY EXPERIENCE Work together, smarter Office 365 Value ACCESS ANYWHERE* Solve problems from more places WORKS WITH WHAT YOU KNOW Familiar tools ROBUST SECURITY AND RELIABILITY 99.9% uptime. Guaranteed. IT CONTROL AND EFFICIENCY Keeps you in control Rich client access online or offline via Office desktop applications on PCs and Macs View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari) Access your inbox from a broad range of browsers with Outlook Web App Access mail, contacts, calendar, and SharePoint sites from many devices including Windows Phones, Nokia, Android, iPhone, and BlackBerry Single inbox to manage and voic with unified messaging Connect securely** over Internet with HTTPS without requiring a virtual private network (VPN) ACCESS ANYWHERE Web applications with cross-browser support Outlook Web App Seamless mobile access across many devices Access to PowerPoint Access to SharePoint Office Hub in Windows Phone 7

BEST PRODUCTIVITY EXPERIENCE Work together, smarter Office 365 Value ACCESS ANYWHERE* Solve problems from more places WORKS WITH WHAT YOU KNOW Familiar tools ROBUST SECURITY AND RELIABILITY 99.9% uptime. Guaranteed. IT CONTROL AND EFFICIENCY Keeps you in control Just works. Minimal user training required to be productive right away. Hybrid deployment scenarios allow on-premises and online users to work together seamlessly. Multiple plans provide a cost-effective way to provide familiar business productivity capabilities to everyone in your business. Stay up to date with the latest productivity experience through a subscription service. WORKS WITH WHAT YOU KNOW Outlook Web App Outlook

BEST PRODUCTIVITY EXPERIENCE Work together, smarter Office 365 Value ACCESS ANYWHERE* Solve problems from more places WORKS WITH WHAT YOU KNOW Familiar tools ROBUST SECURITY AND RELIABILITY 99.9% uptime guaranteed IT CONTROL AND EFFICIENCY Keeps you in control Premium antispam and antivirus protection provided by multiple virus-scanning engines Data is replicated in geo-redundant data centers to protect against data center-wide failures Risk mitigation multidimensional approach to help safeguard services and privacy of data Helps customers comply with certain regulatory requirements Offers a 99.9% financially backed Service Level Agreement (SLA) ENTERPRISE SECURITY AND RELIABILITY 99.9% financially backed SLAGeo-redundant data centers

BEST PRODUCTIVITY EXPERIENCE Work together, smarter Office 365 Value ACCESS ANYWHERE* Solve problems from more places WORKS WITH WHAT YOU KNOW Familiar tools ROBUST SECURITY AND RELIABILITY 99.9% uptime. Guaranteed. IT CONTROL AND EFFICIENCY Keeps you in control Service health portal Simplified Management 24/7 IT professional phone support or via electronic ticketing Service health portal and RSS feeds to provide up-to-date service availability information. Simplified management with a single administration center with role-based access control (RBAC). Remote PowerShell to allow scripting of routine tasks and access to raw data for reports IT-friendly service update policies that put you in control. IT CONTROL AND EFFICIENCY Service health portalSimplified Management OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME AND MONEY AND FREE UP VALUED RESOURCES

Office Professional Plus in Office 365 The best productivity experience across the PC, Phone and Browser Complete Office experience with services integration in Office 365 Always the latest version of Office apps, including Office Web Apps Familiar Office user experience to access services Flexible service offering with pay-as-you-go, per-user licensing Simplified end user set-up to preconfigure services Excel OneNote PowerPoint Word Publisher Word Excel PowerPoint OneNote Outlook Access InfoPath Lync SharePoint Workspace Desktop Apps *Requires SharePoint Online or SharePoint® Foundation 2010 and a supported browser and Internet connection. * Web Apps Get the latest versions of the familiar Office applications (currently Microsoft Office Professional Plus 2010) and the Office Web Apps.

Exchange Online Summary Protection and Compliance Visibility and Control Deployment Flexibility *An appropriate device, Internet connection and supported browser are required.

SharePoint Online Summary TEAM SITES Keep teams in sync and manage important projects INTRANET SITES Keep up to date with company information and news EXTRANET SITES Share documents securely with partners and customers WEBSITES Market your business using a simple public- facing website MY SITES Manage and share personal documents and insights Create sites to share documents and insights with colleagues, partners and customers

Lync Online Summary IM, Lync-to-Lync audio and video (including external orgs and Windows Live) Click-to-Lync from Outlook, SharePoint and other Office apps Ad-hoc & Scheduled online meetings including audio, video, content sharing and a virtual whiteboard

Case Studies Company *Title/Link Product 1 st Source Corporation (CA)Banking Corporation Provides Unified Communications with Cloud-Based ServicesOffice 365 ACME Tele Power (EPG) Leading Tele Power Company Boosts Productivity by 30 Percent, Gains Enterprise-Class Communications with Online Services BPOS Coca-Cola Enterprises (EPG)Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance ProductivityBPOS Dell (EPG)Dell Improves Client Service by Providing Anywhere Access Through Hosted ServicesOffice 365 GlaxoSmithKline (EPG)GlaxoSmithKline Leads the Way With Microsoft Online ServicesBPOS Godiva Chocolatier (CA)By Moving to Cloud, Retailer Saves $250,000 Annually, Gains Business AgilityBPOS Hendrick Automotive Group (EPG)Automotive Company Provides Path for Growth and Productivity with Hosted ServicesOffice 365 Sartorius Group (EPG) Company to Improve Communications, Reduce Administration with Cloud-Based Solution Office 365 Toyota Boshoku (EPG)Automotive Manufacturer Selects Cloud-Based Messaging for Secure, Reliable ServiceOffice 365 EPG = Enterprise customer, CA = Corporate Accounts