Services Eligibility Assessment Program (RESEA) 2016 Reemployment Services Eligibility Assessment Program (RESEA) Webinar Index cards Write questions – we’ll go over Talking Points that need to be covered in the CCS, Initial and Subsequent RESEA reviews Section 30 – Apply by 15th compensable week Section 30 TOP unit requiring fill out LMI worksheet Trade – mentioning Trade certified companies Look at work history for Trade companies

Agenda Welcome and Introductions RESEA Program / MOSES Build Updates Return to Work and UI Potential Issue Forms Frequently Asked Questions Questions and Wrap up RESEA / LMI Team’s role: Liaison for career centers Answer programmatic questions to better understand RESEA program requirements Liaison between staff and DUA Minimize career center errors Team’s role is about communication Coaching, advocating Process Improvement NOT DOL (do not give sanctions) Resource before DOL audit to observe program process Help assure the program is running according to the Grant Due to time constraints and a lot of material to cover, we will keep the presentation flowing. Questions on index cards. Manual is set up to reflect the process flow of the RESEA program Notes pages on 29 and 67 2

Program Updates CAP Sign-off Statement/Section 30 Goal Action Steps/Reason Description Aligning WIOA and RESEA with focus on job referrals

Career Center Seminar Complete an Individual Needs Assessment (INA) / Job Search inventory Begin to develop a Career Action Plan (CAP) / Individual Reemployment Plan (IRP) Introduction to Labor Market Information (LMI) Register on JobQuest Introduction to career center services Referral to other career center services

Initial RESEA Review Requirements One-on-one meeting Review Resume Verification of work search for each week benefits are claimed Continue to develop Career Action Plan (CAP) or Individual Reemployment Plan (IRP) Discuss Labor Market Information (LMI) Register on JobQuest Sign up for additional Career Center services Schedule subsequent RESEA Review Attain initial RESEA One-on-one meeting Review Resume Verification of work search for each week benefits are claimed Continue to develop Career Action Plan (CAP) or Individual Reemployment Plan (IRP) Discuss Labor Market Information (LMI) Sign up for additional Career Center services Schedule subsequent RESEA Review Attain initial RESEA

Old Goal Action Steps Reason Description Box This is an example of the previous Goal Action Step Reason Description Box.

New Goal Action Steps Reason Description Box With the new build, it will give you the option to write in the Goal Action Steps box. Once you click on ‘Add Goal Action Steps’, a box will open and you will be able to type in your information. Another new feature is the created office and last modified office, as well as the last modified date.

New Goal Action Steps Reason Description Box

Old CAP Sign-Off Statement ‘I have assisted in developing this Career Action Plan and I agree with goal and actions selected. I agree to the level of cooperation and participation needed for me to complete this plan, including meeting with the Career Center staff. I am able, available and actively seeking employment. I understand that failure to comply with this plan will result in a loss of my unemployment benefits.’ When a customer completes an Initial RESEA Review, they develop their CAP goals and sign off on them. This is what the old CAP Sign- off statement states. The customer will sign after this.

Additional CAP Section 30 Statement ‘I have been informed about the Training Opportunity Program (Section 30) and understand that I must apply for the Training Opportunity Program (Section 30) by the 15th payable week of my Unemployment Insurance payments to be eligible for Section 30 Unemployment benefits.’ There will now be an additional section for the customer to sign-off on stating that they have been informed and understand to apply for Section 30 by their 15th payable week of UI benefits.

Communicating with DUA Inform DUA of Return to Work and UI Potential Issues MOSES RTW and UI Potential Issue description box must: Be clear, concise, concrete & objective Provide a description of Return to Work detail and potential issues

Notifying DUA DUA is in the process of revising their fact finding/adjudication process. It is imperative that all data entry be done accurately and timely. DUA is going to be changing their processes so it will become more difficult when a mistake is made to adjust it. 12

UI Potential Issue This screen shows the previous UI Potential Issue form and the new potential issue form.

UI Potential Issue How to access the UI potential issue form Go into Services tab Under General Tab click on Add Where is says Category, scroll until UI Issue Write in Description Box what the Potential Issue is with a clear, concise and concrete note. Click OK

Downloading the UI Potential Issue Form Once you click ok a Word Document will automatically open at the bottom of the screen. Click on the Word Document to open the UI Potential issue

UI Potential Issue Form RESEA Review CAP Goal: removed API, must use this form Any potential issue that staff becomes aware of regarding the customer, must be reported on this form and sent to: Aappugliese@detma.org As part of the Grant, staff are responsible for detecting and preventing improper UI payments; and Verifying that job seekers are able, available and actively seeking work DUA does fact-finding and makes decisions regarding eligibility issues IMPORTANCE OF MOSES NOTES BEING ACCURATE AND UP-TO-DATE State only the facts Customer stated . . . Examples Customer states she is going on vacation for two weeks Customer states that he did not do a job search for the past three weeks Customer states she was in the hospital for the past week 16

Emailing UI Potential Issue Form You are capable of emailing the UI Potential Issue form right from your Word document. Click on File Click on Save & Send

Emailing UI Potential Issue Form Once you click on Save & Send - Click on Send Using Email and Send as Attachment

Emailing UI Potential Issue Form Once you click on Send as Attachment the UI Potential Issue form will appear in your email. Type in the email address to send it straight to DUA.

Downloading the UI Potential Issue Form This screen is in case you forgot to print out the potential issue form. Click on Services Tab and General Highlight the UI potential Issue

Downloading the UI Potential Issue Form Once you highlight the UI Potential under the Services Tab Click on Job Seeker Scroll down to Documents Click on UI Potential Issue

Downloading the UI Potential Issue Form Once you click on UI Potential Issue Form under Documents, a Word document will open at the bottom of the screen.

UI Potential Issue Form RESEA Review CAP Goal: removed API, must use this form Any potential issue that staff becomes aware of regarding the customer, must be reported on this form and sent to: Aappugliese@detma.org As part of the Grant, staff are responsible for detecting and preventing improper UI payments; and Verifying that job seekers are able, available and actively seeking work DUA does fact-finding and makes decisions regarding eligibility issues IMPORTANCE OF MOSES NOTES BEING ACCURATE AND UP-TO-DATE State only the facts Customer stated . . . Examples Customer states she is going on vacation for two weeks Customer states that he did not do a job search for the past three weeks Customer states she was in the hospital for the past week 23

Return to Work Form Refer to Manual (pgs. 46-49) for RTW start date and implications for attending either CCS and/or Subsequent RESEA. Review each RTW scenario RTW part-time and still collecting benefits MUST complete all program requirements MOSES and UI systems do not “talk” to each other. Reason RTW in MOSES and RTW form sent to Lawrence UI. 24

Return to Work Employment Service To enter job seeker employment Click on Services Tab Click on Employment Tab Click on Add Under Service Type- Scroll and Click on Job Development Referral Click OK

Return to Work Employment Service Detail Once you click OK, the Employment Service Detail box will appear. Fill out all the information and click OK

Downloading the Return to Work Form Once all information is filled out, highlight the employment service under the Employment tab.

Downloading the Return to Work Form Making sure that the employment is highlighted Click on Job Seeker Click on Documents Click on Return to Work

Downloading the Return to Work Form Once you click on Return to Work, a Word document will appear at the bottom of the screen. Click on the Word document to open the Return to Work Form.

Return to Work Form This is an example of what a Return to Work form will look like. Your next step is to fax the form to the phone number provided at the bottom of the form.

Frequently Asked Questions

CCS Scheduling Customer must reschedule CCS before 3rd week deadline No good cause after the must attend by date nor if a customer already has one excused cause Detail box must have clear, concise & concrete notes Reschedule before 3rd week deadline To be excused must be temporary in nature No good cause after the must attend by date No good cause if already one excused cause Must describe in detail box Always read notes Child is sick; car broke down on way to career center

Scheduling Manual pages 18-20 NO good cause after the sanction Interview – ask questions; use judgment When is interview? Can only be excused good cause by the 3rd week CCS deadline date. If they call in the 4th week – IT IS NOT GOOD CAUSE; they will get a 1-week sanction Always type reason in the comments box AND MOSES notes Manual page 19 – TEMPORARY in nature Childcare – one day (not, I don’t have childcare) Transportation – car broke down (not, I don’t have transportation)

60-Dayer Claimant is enrolled in RESEA Mandatory CAP Goals auto-populate at CCS attendance 60-dayer: claimant who attended CCS within 60 days of RESEA enrollment Mandatory CAP Goals auto-populate when they are enrolled Potential 60-dayer: claimant who attends the CCS and is not yet enrolled in RESEA Career Centers are treating all claimants “as if” they are enrolled in RESEA Reschedule before 3rd week deadline To be excused must be temporary in nature No good cause after the must attend by date No good cause if already one excused cause Must describe in detail box Always read notes Child is sick; car broke down on way to career center

60-Dayer – Post Career Center Seminar

RESEA Left State Checklist Visit a career center in person  and register for ongoing employment services Complete weekly work search tracking forms for each and every week they requested unemployment benefits Register on the current state’s online job bank Submit updated resume Conduct LMI exploration Provide DD214 (if a veteran)

RESEA Left State Update job seeker’s address in MOSES Documentation of all requirements must be submitted to the REALMI (realmi@detma.org) inbox or directly to the career center by changing the address on the bottom of the “Claimants who have Left the State” form. The career center that the job seeker submits the documentation to and who attains the Subsequent RESEA Review will get credit for the attainment.   The date that all of the documentation is returned is the date that the RESEA Review can be attained.

RESEA Left State Add mandatory CAP goals except JQ and future goal Add “other” goal Add goal action step Will visit career center in their state of residence Register with the state’s online job bank Register for ongoing reemployment services Provide documentation completed goals Attain all goals including RESEA review If job seeker relocates to RI, NH, or CT they are considered in-state

RESEA Left State

Questions and Wrap Up RESOURCES: RESEA Policy & Procedures Manual RESEA / LMI Team Local Office Expert