1. Partnering with UI to Benefit our Shared Customers
UI and CUBS Training
Partnering with UI to Benefit our Shared Customers
July 24, 2014

2. AGENDA Workforce/UI Partnership – Shared Customers
WFC Processes for UI Functions
Accessing and Navigating CUBS Screens
MyUI Claimant and UI Resources

3. Reemployment Partnership Programs
Expired
ARRA-RES (2009)
SEB (2009)
CEATP (2009)
HIRE Colorado (2009)
EUC-REA (2012)
Ongoing
Regular Approved Training
Disaster Unemployment Assistance (DUA)
NEG (2009, 2013)
DW/UI Pilot Project (2013)
Worker Profiling (WPRS – Links To Reemployment) (2013)
REA (2014)
Rehire Colorado (2013)
Other Initiatives
UI Phone Lines in WFCs
Information Sharing (Liaisons, Technology, Cross-Train WF and UI staff)

4. Current WFC Assistance on UI Functions
2009 – High unemployment rate and UI staff workloads
AC - Entering data for Address Change
PN - Resetting Pin #
72 and A3 - Clearing UI work registration issues
PT - Pending Transactions – Checking Your Work
MM - Recording Notes of Actions Taken in CUBS
Changes in CUBS usage by WFCs.
2-3 minutes

5. Today’s Colorado Economy
July Call volume and unemployment rate has been dramatically reduced
Time on hold for Call Service Center assistance is low
Example: January 2014 (week of January 11) 1 hour and 17 minutes was the average wait time; In July 2014, the average wait time is around 2-10 minutes
Exceptions: Holidays, Quarter Change, etc.
UI requirements, screens and regulations regularly change
Claimant requests are often grey,
even when they seem black and white
2-3 minutes

6. Moving Forward - Shared Customers
July 24, 2014 and Forward
Continue Providing Meaningful Customer Service through:
MyUI Claimant
UI Call Service Center
Thorough review of all screens by UI staff
WFC staff trained on “additional CUBS screens” may help those who may not have access to the internet or are not computer savvy
Address Changes (AC)
Pin Number Changes (PN)
CUBS inquiry screens
Print only necessary and allowable CUBS screens (DW eligibility)
NOTE: Add a note to Connecting Colorado (and CUBS) if you make a change that might impact a customer’s UI claim – “every service requires a note”

7. Work Registration - Job Contacts
Review LMI to determine number of weekly job contacts
Must have at least one job contact if not in training
Goal is to help them find work
Discuss other transferrable skills and occupations
Provide brief justification for other reasons why the job contacts were lowered, and especially when lowered to 0
UI will review info in Connecting Colorado to avoid any potential disqualifications
IE. LMI supports XX weekly job contacts for XX occupational goal. Willing to commute
5 minutes

8. Regular Approved Training
Policy Guidance Letter (PGL) P
Summary:
Complete B-643 form
Write a brief note in Connecting Colorado (Approved Training – FT training at XXX, with dates of training approval period)
3-4 minutes

9. Accessing CUBS Screens
Inquiry
Review screens but do not print
Actions
Perform an activity within CUBS to assist a customer
Utilizing CUBS Screens
Refer to latest statewide Policy Guidance Letter (PGL)
Sharing and printing screens (DW eligibility purposes only)
Last resort for documenting eligibility
4-5 minutes

10. Printing CUBS Screens
Workforce staff are limited to printing only 7 of the CUBS screens
Screen prints may not be given to customers and are only for inclusion in a confidential participant case file
Minimize the number of CUBS screens that are printed (Per UI Policy Requirements)
Documenting DW Eligibility through CUBS Screens
Documenting Layoff - 03, 04, 20 and 30 (as appropriate)
Documenting Monetary Eligibility - 01 and W5 (as appropriate)
Documenting 5 year work history - W6
Snapshot of UI status at time of WIA registration/enrollment - 01
Screen Titles
01    Claimant Profile Data                             
03    Non-Base Period Employers                 
04    Base Period Employers   
20    Non-Monetary Determinations                 
30    Letter Text File Browse (Generic Description of the Notice of Decision)            
W5  Pseudo-Monetary Determination  
W6  Wage Inquiry                  
5-7 minutes

11. Navigating CUBS Screens
CUBS Screens Presentation by Rich Gould – UI Trainer
30 seconds
Insert the UI presentation here….

12. UI Resources Internal - MyUI Claimant Resource Guide
Welcome to Unemployment Insurance
FAQ and Navigating CUBS Screens
CDLE WEBSITE – …redesign coming August 5th
Claimant Guide to Unemployment Benefits
Informational Videos
File for Unemployment
Register with MyUI or MyUI Claimant
Frequently Asked Questions
Getting Started
Next Steps
Why Register for MyUI?

14. Questions?
Sue Rusch
WDP/UI Liaison for Reemployment Partnership Initiatives
Rich Gould UI Trainer