1. MASSACHUSETTS ONE-STOP CAREER CENTERS
WELCOME TO
MASSACHUSETTS ONE-STOP CAREER CENTERS
9/19/2018

2. “Passion is the difference between having a job or building a career.”2

3. Agenda Using the Career Center to prepare for your job search
Steps to finding your next job
How do you fit into the current labor market
Tracking your work search activities
Specialized services & community resources
Career Center guidelines and policies 3

4. Why You Are Here Today
Finding a job is a full-time commitment. The Career Center Seminar is your opportunity to learn about the full array of services, events and programs available at all Massachusetts One-Stop Career Centers and how the services at the centers can help you:
Complete an individual needs assessment
Explore and understand the job market (labor market information)
Understand how to get started on developing your career action plan
Explore options to upgrade your skills and/or change career
To help you meet your Unemployment Insurance (UI) requirements 4

5. The State’s Best Kept Secret
Access to valuable tools, resources, and services at 32 One-Stop Career
Centers in 16 Workforce Investment Areas
Over 99,000 job seekers visited the One-Stop Career Centers between
Jan ‘15-Dec ‘15. The average earnings of those who utilized the
centers and went back to work was $40,260.
More than 129,000 employment opportunities are available on Job Quest
Support system of knowledgeable and experienced Career Service
professionals
Connection with employers and other networking opportunities 5

6. One-Stop Career Center Membership
Open to all job seekers and employers
Job seekers do not have to be unemployed to
use Career Center services
You are a member of any Massachusetts One-Stop Career Center
North Shore Career Center locations are in your packet, along with all other career centers in the state
Use your Job Seeker ID number at any Career Center 6

7. Career Center Resources
Equipment Resources
Staff Assisted Resources
Personal Computers
Career and Job Search Information
Internet Access
Labor Market Information (LMI)
Fax Machine
Workshops
Telephone
Job Matching
Copier
On-Site Employer Recruitments
Job Listings
All services/resources at the North Shore Career Centers are FREE! 7

8. Career Center Workshops
Dates/times/locations can be found in the center or on our website.
Call or stop by our front desk to sign up for a workshop. Our workshops run approximately 2 ½ hours.
We have a five minute grace period. Anyone who shows up after five minutes once a workshop begins will be asked to reschedule.
If you sign up for a workshop and cannot attend, please call ahead to cancel and/or reschedule.
Workshops routinely fill up fast, sometimes a month in advance. Feel free to call the day before and the morning of a particular workshop to see if any other customers have cancelled. 8

9. Policy/Guideline For Using Career Center Services
Child care arrangements should be made prior to your visit
No food or drink in the Career Center.
Computers, telephones and fax are for job/educational search purposes only. We highly recommend using a flash drive with your resume and cover letter on it.
Cell phones should be turned off or muted
If you cannot keep an appointment or attend a scheduled workshop, please call in advance to cancel and reschedule 9

10. We proudly serve those who proudly served our country.
Veterans’ Services
All our Veteran Customers and Eligible Spouses are entitled to receive Priority of Service across most Career Center programs and services.
Individual assistance is available for veterans with significant barriers
The first step is meeting with a Job Specialist who will ask some basic questions to uncover program eligibility. If applicable, we can then refer the Veteran to our Veteran Services Representatives who are on site.
Access to other Veterans’ Services & Benefits
We proudly serve those who proudly served our country. 10

11. Customers with Disabilities
Federal Training funds are available for customers with disabilities.
Adaptive equipment is available on site. Please ask for details.
Individual assistance & information on referrals to relevant agencies/programs are available. Please ask for further information.
Sandra Efstratiou (Disability Resource Manager) 11

12. Youth Services Young Adults who are 14-24 years of age
Dedicated youth staff located in Lynn office
Work readiness workshops
Peer Support
High School Equivalency programs (age 16-24)
Summer jobs for youth program (ages 14-21) 12

13. How the Career Center Can Help You Connect to Community Resources
2-1-1 (Free confidential referral service sponsored by United Way)
Department of Transitional Assistance
Fuel Assistance
Supplemental Nutrition Assistance Program (Food Stamps)
Temporary Assistance for Needy Families (TANF)
Emergency Aid to the Elderly, Disabled, & Children (EAEDC)
Supplemental Security Income (SSI)
Food Pantry ( )
Migrant Seasonal Farm Worker Program
Office of Multilingual Services 13

14. Customer Feedback The Career Center is here to serve you!
We appreciate all your feedback as it will assist
us in improving our services. However, if you
believe that you have been denied service or
treated in an unfair or inappropriate manner, you
have the right to file a complaint. Ask a staff
member to locate a manager for you. 14

15. How the Career Center Can Help with Your Job Search
• Individual Needs Assessment
• Interests
• Knowledge, Skills, & Abilities
• Values or non-negotiables
• Can utilize our computer to
complete online job applications
• Demonstrate use of résumé to
help fill out job applications.
• Interest/personality workshops to
identify career path and focus
job search
• Career Center Staff can help direct
your job search
• Provide tips to find jobs that match
skills based on LMI exploration
• Direct you to job search resources
• Show benefits of tracking job
search
Interview preparation (workshops)
Finding resources for interview
preparation
How to use LMI to prepare for interview
Assessment
Where you are today
• Résumé/cover letter workshops
• Individual assistance
• Staff can help show you how to
use LMI to target your résumé
Labor Market Information (LMI)
• Transferability of knowledge,
skills, abilities
• Industry/occupation trends
• Pay trends
• Job availability
Résumé & Cover Letters
You are here
Job Search
Employment
Apply for Jobs
Interview 15

16. Individual Needs Assessment
Now let’s take a few minutes to complete the Individual Needs Assessment.
This is helpful in identifying priorities and resources in the beginning phases of your job search.
Using the information from your Individual Needs Assessment, we can now begin to create a Career Action Plan (CAP). 16

17. Individual Needs Assessment
It is important to establish what services/resources you need to get you through unemployment and become re-employed as soon as possible! 17

18. Career Action Plan (CAP)18

19. Break Time
Make informed
decisions
Please take a few minutes and take a break. Restrooms are located in the Career Center. Please return at the announced time so we can continue with the agenda. 19

20. Job Quest
Job Quest is the state’s online job bank – similar to other online job search websites
As part of your unemployment eligibility be sure to
register* on the Job Quest website:
Benefits: Upload résumés, individual job matching
*This is mandatory for all job seekers who are selected for the Reemployment Eligibility Assessment program* 20

21. Job Quest: www.mass.gov/JobQuest21

22. Job Quest: www.mass.gov/JobQuest22

23. Job Quest: www.mass.gov/JobQuest23

24. Job Quest: www.mass.gov/JobQuest24

25. Job Quest: www.mass.gov/JobQuest
Click to open a microsite. You can access the same info on your tablet/smartphone as you can from your PC but the screens will look different. 25

26. 26

27. What is Labor Market Information?
Identify skill gaps
and wage information
Find employers who are
filling jobs of interest
Know what jobs are
growing or declining
Narrow the job search
Make informed
decisions
Find the right job 27

28. LABOR MARKET INFORMATION
The Role of LMI
EMPLOYMENT
THE OFFER
HIERARCHY OF NEEDS
INTERVIEW
JOB SEARCH
RÉSUMÉ & WORKSHOPS
LABOR MARKET INFORMATION
CAREER TRANSITION 28

29. Labor Market Research Worksheet
Front Back

30. Work Search Activity Log Work Search Activity Log30 30

31. Benefits of Tracking Your Job Search
Organizes your job search
Tracks companies and positions
Expands your use of job search resources
Highlights trends in your work search to identify alternative occupations or industries
Compares your wage expectation to what employers are actually paying
Conducive to timely follow-up 31

32. The companies who sponsor OJTs hire & train!
On The Job Training (OJT)
We are targeting 4 critical industries
Manufacturing
Healthcare
Financial Services
Biotech/Life Sciences
Each industry has multiple OJT opportunities
IT Support
Machinist
Office Manager
Engineer
The companies who sponsor OJTs hire & train!
Earn while you Learn
Upgrade your Skills
Dave Champa (OJT Case Manager)

33. Workforce Innovation & Opportunities Act (Training Funds)
The federally funded Workforce Innovation & Opportunities Act (WIOA) Title I ITA program provides the possibility for individual job seekers who need occupational skills to attain paid-for training in order to successfully re-enter the workforce.
Ask to speak to a Career Center Representative about obtaining possible training funds for short term training through an approved local vendor.
Training needs can be identified through LMI research, job search, and/or interview processes. A Career Center Case Manager can help you with this exploratory process.
Eligibility Requirements Apply 33

34. Training Opportunities Program (TOP) (Also known as Section 30)
Your work search requirements may be waived while attending full-time, approved training.
Application must be submitted to the Department of Unemployment Assistance (DUA) by the 20th payable week of benefits
Training must be approved by DUA
Training must be to enhance skills for demand driven jobs
DUA does not pay for the training
You may be eligible for up to an additional 26 weeks of unemployment benefits while in approved training
For more information:
Contact the Training Opportunities Program (TOP) unit ( or )
Visit your local Career Center 34

35. National Dislocated Worker Grants (NDWGs)
National Dislocated Worker Grants (NDWGs – formally National Emergency Grants) assists Dislocated Workers who are affected by large scale layoffs caused by unexpected economic events.
NDWGs helps Dislocated Workers by providing funding assistance for training, career development, and job placement. 35

36. Trade Adjustment Assistance (TAA), Trade Readjustment Allowances (TRA)
If your job has been adversely affected by foreign competition or production or the service you provided moved overseas, you may be eligible for benefits including:
Financial assistance for job training
Extension of Unemployment Benefits
Strict deadlines apply for obtaining some of the benefits under the TAA Programs. For additional information and/or to obtain a listing of TAA certified companies ask a Career Center staff person immediately about these benefits. 36

37. Unemployment Insurance www.mass.gov/dua
TeleClaims Center: or
(within area codes 351, 413, 508, 774, 978)
UI Online Services (UI Navigators on site in Salem)
Work Search Requirements
Massachusetts Health Connector:
TTY/TDD:
1-877-MA ENROLL / 37

38. Summary Career Center help with job search
Labor Market Information (LMI)
Tools, resources, and strategies for job search
Tracking your work search activities
Specialized & community resources
Career Center guidelines and policies 38

39. North-Shore-Career-Centers North Shore Career Centers
Stay Connected with Us!
Network! Network! Network!
Learn about our various services and workshops
Stay informed of area career fairs and on-site recruitments
facebook.com/pages/
North-Shore-Career-Centers
North Shore Career Centers
@nscareers2014 39

40. As part of our working partnership, please….
LET US KNOW WHEN YOU GET A JOB!
Thank you & best of luck! 40

41. Reemployment Services Eligibility Assessment (RESEA)
If you are collecting Unemployment Insurance, as part of your eligibility to receive benefits you may be randomly selected by the Dept. of Unemployment Assistance to attend a Mandatory Reemployment Services Eligibility Assessment
Reemployment Services Eligibility Assessment Follow Up:
Goal – to help you become even more successful in your job search
This is a one-on-one meeting with a Career Center staff member. It will last about minutes. Your appointment has been set and will take place prior to your RESEA deadline
Review of Job Search Activities
Discussion around your Career Action Plan and other documents
Encourage your success and listen to your progress
Learn helpful strategies to meet and overcome roadblocks to reemployment
Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits. 41