1. RES and REA PROGRAM REVIEW AND UPDATES Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, Secretary Labor and Workforce Development George Moriarty, Director Division Of Career Services

2.  Welcome and Introductions  Program Overview  RES/REA Program Overview  Program Requirements  Changes to REA  DUA/Career Center Communication  MOSES Updates  Tools  Best Practices  Questions/Open Discussion  Wrap up/Evaluation 2

3. ◦ The definition and expectations of the RES Program ◦ The definition and expectations of the REA Program ◦ Updates to the REA Program ◦ Information on how to communicate with DUA/REA ◦ Updates to MOSES and the important documentation for both the RES and REA Programs ◦ Best Practice ideas from colleagues 3

4.  RES ◦ There is no Reemployment Service Program  REA ◦ REA is just a hoop you have to jump through to continue to collect unemployment 4

5. RES and REA PROGRAM OVERVIEW 5

6. RES COMPONENTS  ATTEND A CCS (ORIENTATION)  ENROLL AND REGISTER FOR PROGRAM  COMPLETE A JOB SEARCH INVENTORY  DEVELOP A CAREER ACTION PLAN (CAP) = INITIAL ASSESSMENT  SCHEDULE FOLLOW UP SERVICE REA COMPONENTS (MANDATORY) REGISTER WITH JOBQUEST ATTEND A ONE-ON-ONE RE-EMPLOYMENT ELIGIBLITY REVIEW LABOR MARKET INFORMATION REFERRAL TO APPROPRIATE SERVICE THROUGH OSCC  Please note REA customers must complete the above services. PROFILING COMPONENTS (MANDATORY) ATTEND A CCS (ORIENTATION) COMPLETE A JOB SEARCH INVENTORY REFERRAL TO ADJUDICATION IF UI CLAIMANT DOES NOT ATTEND 6

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8.  LETTER 1: INITIAL TO PROFILED AND RES CLAIMANTS TO ATTEND CCS WITHIN THREE WEEKS  LETTER 2: TO PROFILE AND RES CLAIMANTS GIVING THEM TWO MORE WEEKS TO ATTEND  LETTER 3: TO THE 400 REA CLAIMANTS, ADVISING THEM OF THEIR ENROLLMENT INTO REA, THEIR REQUIREMENTS AND THAT THEY WILL BE CALLED BY A RE-EMPLOYMENT SPECIALIST SHORTLY 8

9. The Reemployment Services Program as currently designed provides claimants with the tools, services, and assistance they need to obtain employment in an appropriate job as quickly as possible. The RES program is operated by the 34 Career Centers across the Commonwealth. 9

10. Enrollment in RES is automatic for claimants that meet the following criteria: ◦ Received a notification letter from DUA ◦ Attended a Career Center Seminar 10

11. Claimants enrolled in RES must receive four major components – They are: 11

12. A Job Readiness Inventory A Career Action Plan An initial assessment, which gauges the claimant’s education, work history and skill levels. Enrollment in additional services ( on a different day) to provide essential career development assistance 12

13.  Documenting Services: ◦ All Services must be documented in MOSES, Including the Career Action Plan on the CAP tab In MOSES ◦ Customers must receive a copy of their CAP 13

14. CAREER ACTION PLAN 14

15. Career Action Plan…. ◦ Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed. 15

16. Goal ◦ Clearly defined ◦ Realistic ◦ Attainable Action steps ◦ Time frames ◦ Specific time and place. ◦ Related to Goals Plan ◦ Comprehensive ◦ Living document ◦ Measurable 16

17.  The CAP is developed with the customer, for the benefit of the customer  The customer must understand and agree to the action plans on his/her CAP 17

18. ◦ CMAP CMAP IS A REPORTABLE SERVICE IN MOSES ◦ CAP CAP IS THE ACTUAL CAREER ACTION PLAN DOCUMENTED IN MOSES 18

19. Are you collecting Unemployment Insurance? As part of your eligibility to receive benefits you may be selected to attend a Mandatory Reemployment Eligibility Review. Reemployment Eligibility Review Meeting:  Goal – to help you be successful in your job search  One on One meeting with Career Center staff member  Review of Job Search Activities  Compliance with Career Action Plan  Be encouraged by your success  Learn helpful strategies to meet and overcome roadblocks to reemployment Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits. 19

20. Reemployment and Eligibility Assessment (REA) Program serves as the next phase in the reemployment strategy. REA enhances the RES Program by providing additional, targeted assistance aimed at assessing the ongoing eligibility of selected U.I. claimants and identifying their reemployment needs. 20

21. WORKFORCE AREA % OF REA GOAL AND ENROLLME NT BEGINNING 2012 ALLOCATION ALLOCATION WITH ADDITIONAL $250K HOLD HARMLESS TOTAL FY 2012 ALLOCATION S FY 2011 ALLOCATIONDIFFERENCE Berkshire 2%$36,630 $ 4,937$0$41,567$46,071($4,504) Boston 8%$139,947$ 18,862$5,309$164,118$169,119($5,000) Bristol 6%$105,830$ 14,264$0$120,094$122,727($2,632) Brockton 5%$83,988$11,320$0$95,308$98,117($2,809) Cape & Islands 1%$24,066$ 3,244$0$27,309$29,718($2,409) Central Mass 11%$204,025$ 27,498$10,375$241,899$246,899($5,000) Franklin/Hampshire 2%$37,693$ 5,080$0$42,773$47,227($4,454) Greater Lowell 7%$124,967 $16,843$2,261$144,071$149,071($5,000) Greater New Bedford 3%$55,380 $ 7,464$620$63,464$68,463($5,000) Hampden 6%$111,049 $ 14,967$3,501$129,518$134,517($5,000) Lower Merrimack Valley 8%$142,557 $19,214$3,472$165,243$170,243($5,000) Metro North 9%$170,682 $ 23,004$2,028$195,714$200,764($5,050) Metro South West 11%$205,185$27,655$4,079$236,919$241,919($5,000) North Central 7%$124,580 $ 16,791$10,154$151,525$156,525($5,000) North Shore 6%$117,718 $ 15,866$0$133,584$138,340($4,756) South Shore 9%$170,585 $ 22,991$10,348$203,924$208,924($5,000) TOTALS 100% $1854,882$250,000$52,147$2,157,029 $2,228,644 ($71,615) 21

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23. In addition to the RES services REA customers must complete the following activities: ◦ Labor Market Information (LMI) ◦ Register with Job Quest ◦ Attend an REA Review 23

24. REA Review MUST BE CONDUCTED WITHIN 2 - 4 WEEKS OF ENROLLMENT(DATE ATTENDED CCS) 24

25. Customers need at least two weeks to works towards accomplishing the activities identified on their CAP 25

26. Prepare for the REA Review prior to meeting with the customer:  Review copy of CAP  Review MOSES screens 26

27. REA Review must include ◦ Review of CAP activities ◦ Review of work search ◦ Verify registration on Job Quest ◦ Verify LMI 27

28. In order to Attain REA Review ◦ Meet CAP activities ◦ LMI ◦ Registered with Job Quest ◦ Worksearch Review 28

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30. CURRENTLY ◦ JOB QUEST ◦ CIS ◦ MY SKILLS MY FUTURE 30

31. COMING SOON ◦ TORQ ◦ WORK KEYS ◦ WORK TRAIN 31

32. UI 32

33. COMMUNICATING WITH UI ◦ What UI needs to make determination ◦ When to notify DUA on potential issue DOCUMENTING INFORMATION IN MOSES ◦ Information to include in MOSES notes 33

34. Reason to contact UI: ◦ Claimant fails to attend REA Review ◦ Claimant fails to attain REA Review ◦ Claimant states that he/she is not able or available or looking for work or ◦ Claimant states that he/she is not interested/able in completing program requirements 34

35. If a potential issue is detected ◦ CLAIMANT REA REVIEW (66) STATEMENT Form will be given to claimant to complete and submitted via fax to DUA REA staff: ◦ Fax: 617-626-6222 ◦ Claimant may also call DUA REA Unit once form has been faxed. ◦ Telephone: 617-626-5766 35

36. Individuals who do not attain REA Review or REA Goals or attend the REA Review may be denied benefits if…  DUA adjudication does not discover “good cause” for non attainment Please Note: Disqualification is for the one week during which the REA Review attendance deadline lapsed. 36

37. REA DUA Staff will work with REA Career Center staff and REA customers to resolve REA related problems in an expedited fashion so that there is less of a chance of interruption of weekly benefits 37

38. CLAIM RETURN TO WORK PRIOR TO SCHEDULE REA REVIEW DATE ◦ Enter REA Review as attained. ◦ In the detail box put a note person returned to work and start date ◦ Complete the employment tab on MOSES. ◦ Inform your UI Walk-in staff or the DUA REA Unit of the RTW information so that it may be entered on the UI URTW screen 38

39. CLAIM RETURN TO WORK Start date or return to work date is after the scheduled REA Review date ◦ Claimant will attend the REA Review. ◦ Enter the information about the employment and the start date in the detail box ◦ Complete the employment tab on MOSES. ◦ Inform your walk in UI staff or the DUA REA unit of the RTW information so that it may be entered on the UI URTW screen 39

40. REA DCS ◦ Timely documentation in MOSES is important REA DUA ◦ MOSES will be reviewed to make decisions 40

41. Claimants can not be exempted from the REA Program! 41

42. MOSES 42

43. CHANGES IN MOSES In order to Attain REA Review in MOSES the following CAP goals must be attained: ◦ Meet CAP activities ◦ LMI ◦ Register with JobQuest ◦ Worksearch Review 43

44. 44 MOSES Tracking Procedures

45. 45 Notification to Attend CCS Applicant is sent a letter to attend a Career Center Seminar (CCS)

46. 46 Recording CCS Attendance Applicant attends a Career Center Seminar NOTE: If Selected for REA, Enrollment in REA starts as of the date of CCS Attendance. Prompt Recording of Attendance is Critical.

47. 47 REA Icon – CCS Event Participation The REA icon will appear on the Event Participation screen for job seekers who are enrolled in the REA program. This will allow users to determine who has been enrolled in REA immediately after recording attendance at a CCS.

48. 48 REA Enrollment Qualifications REA Enrollment is automatic when attendance at a CCS is entered:  If the participant is NOT Profiled; and  Weekly Career Center REA Limit has not been met

49. 49 REA Enrollment REA Enrollment will display on the Basic Tab along with the Icon

50. 50 Establish CAP Goals CAP goals should be established for all RES/REA participants Entry of CAP Goals will create 2 services  CMAP (Job Search Plan)  Initial Assessment Interview

51. 51 Schedule REA Review Schedule the ‘REA Review’ on the Special Programs CAP Tab  Target Date must be between 2 and 4 weeks of REA Program Enrollment (Date Attended CCS) MOSES will not allow a date to be entered that is outside the Target Date range

52. 52 REA Enrollment Date The REA enrollment date appears on the REA Review Goals Detail screen. This makes it easier to determine target dates for REA participants.

53.  Establish CAP Goal or Enroll in Case Management  Research LMI (Labor Market Information)  Review Work Search Activity  Register with JobQuest The Following GOALS must be attained before REA Review can be attained: 53

54. To register go to web.detma.org/JobQuest 54

55. 55 Recording an Attainment Status  Enter ‘Attained’ or ‘Not Attained’ and the actual date Time Critical Data Entry –REA Review “Attained” must be ENTERED in MOSES by the deadline* to avoid a UI Sanction. *REA Deadline is 4 weeks from the Saturday after REA Enrollment. UI Sanction will be within one week of this deadline.

56. 56 Attained REA Review  Attainment of REA Review will automatically create an ‘UI REA/Attained Status Review’ service  A UI Sanction will be issued if this service does not exist in MOSES by the REA sanction deadline

57. 57 REA Sanction UI Sanction will result from a ‘REA Review’ goal not being attained within the deadline.

58. 58 REA Exit REA participants will automatically be exited after 90 days without a reportable service. The exit date goes back to the date of the last reportable service.

59. 59 CAP Goals - Print Feature Right Click on a goal to bring up the print option. Select Print -> Print Data This report will go directly to your default printer

60. 60 REA PROGRAM REVIEW AND UPDATES MOSES: Timely Data Entry Information-Notes Updating Employment Information Updating Goal Status

61. 61 Other Issues Union Member ◦ Have a conversation with claimant. ◦ If claimant is actively seeking work through union hiring hall  REA Review  Worksearch – Through Union hiring hall  Seek non-union job paying union wages  Enter a note that the claimant is seeking work through a union hiring hall  Must meet all obligations of the REA Program

62. 62 REA Applicant Returns to Work (RTW) If REA Applicant returns to work BEFORE their scheduled REA Review: ◦ Enter the REA Review goal as Attained. ◦ In the detail box put a note that the person returned to work and enter the job start date. ◦ Complete the employment tab on MOSES. ◦ Inform your UI Walk-In staff or the DUA REA Unit of the RTW information so that it may be entered on the UI URTW screen.

63. 63 REA Applicant Returns to Work (RTW) The Job Start date is AFTER their scheduled REA Review date: ◦ Claimant is still required to attend their REA Review. ◦ Enter the information about the employment and the start date in the detail box. ◦ Complete the employment tab on MOSES. ◦ Inform your walk in UI staff or the DUA REA unit of the RTW information so that it may be entered on the UI URTW screen.

64. 64 REA MANAGEMENT REPORTS

65. Reports: REA Weekly Enrollment Report (MOSES) REA Cumulative Enrollment Report (MOSES) REA Enrollments No Review Goal BREA Enrollments No Review Goal B (Crystal) REA Review Status EREA Review Status E Crystal) REA Sanctions AREA Sanctions A (Crystal) REA Scheduled REA Scheduled (Crystal) Performance Reports Locally Produced Reports 65

66. 66 REA Reports MOSES Reports: REA Weekly Enrollment Report (MOSES) REA Cumulative Enrollment Report (MOSES) Crystal Adhoc Reports: http://massworkforce.org/ResourceCenter/CrystalReportsProject/crProject.php REA Enrollments No Review Goal B REA Review Status E REA Sanctions A REA Scheduled Other Reports: Performance Reports Locally Produced Reports

67. 67 REA Weekly Enrollment Report MOSES Reports  Other List of applicants enrolled in the previous week

68. 68 REA Review Status Lists REA participants who have not completed their REA Review and their deadline is in the future  Adhoc Crystal Report on massworkforce.org/resourcesassworkforce.org/resources

69. Sharing Ideas 69

70. Tools Best Practices What is Working Building Program Success Reports 70

71. BEST PRACTICES ValleyWorks Career Center –  RES Group Session Workforce Central – Southbridge  CAP Engaging customers in Career Center Activities 71

72. QUESTIONS WRAP UP EVALUATION 72

73. RES/REA PROGRAM  Donna Gambon 617-626-5053 dgambon@detma.orgdgambon@detma.org DUA/REA Mario Marzino Rosalyn Thomas Telephone: 617-626-5766 Fax: 617-626-6222 73