1. Guiding Claimants to Reemployment
Employment Security Advisory Committee
July 22, 2019

2. ESD is under corrective action as a “high rate/high impact” state.
UI Improper Payments
Federal law requires we keep our rate of improper payments for unemployment insurance under 10%.
Rate measured by very small sample through federal claims audits.
ESD is under corrective action as a “high rate/high impact” state.

3. Top Causes for Improper Payments
Work Search Errors
Current work search standards need refreshing for modern methods
Separation Errors
Auditors frequently get new information from employers that changes the decision
Benefit Year Earnings
Claimants struggle to report earnings correctly

4. What we are doing
Combining efforts in multiple program areas to address root causes, change processes and behaviors, and otherwise bring down our improper payment rate while still serving our customers in the best way possible.
Centering our approach on reemployment, using UI as one tool toward that enterprise-wide goal
Asking ESAC to provide us with stakeholder engagement, feedback, and help us succeed

5. One super-project, many sub-projectsUI
Policy / External
WorkSource
Adjudication
JSR
NASWA
USDOL
RESEA
reemployment
BAM
WDCs/Partners
Policy

6. Coming Soon
We will be asking claimants to add their job search activities on the weekly claim
We are speeding decisions when claimants indicate their work search efforts in a given week did not meet requirements
RESEA Self-Scheduler going live today to improve claimants’ experience and increase compliance
NASWA visit in August to bring national expertise and advice to our plans