1. Determine which track the customer wants: Customer wants to enroll in programs with eligibility requirements Customer wants to access standard services? Priority of Services for Veterans and Eligible Spouses Desk Aid NO Provide program access earlier than other applicants according to local priority of service policy Document in SKIES or local tracking system NO Yes Support customer in access to desired standard services At initial point of entry, provide customer with the WS office Menu of Services and ask: Are you a veteran or eligible spouse? Veterans/spouses are notified of Priority of Service and asked if they want to claim veteran’s status? There are no bumping rights Yes NO Customer provides proof of Veteran’s Status Policy: SCWDC WS-06-04 Revised: 06/21/2012

2. Eligibility Requirements A Veteran is anyone who serve at least one day in the armed forces and was not dishonorably discharged) An eligible spouse is a spouse of: 1) Any veteran who died of a service-connected disability; 2) Any member of the active duty Armed Forces who, for a total of more than 90 days, is: (i) Missing in action; (ii)captured in line of duty by a hostile force; or (iii) forcibly detained or interned in line of duty by a foreign government or power. 3) Any veteran who has a total disability resulting from a service connected disability, as evaluated by the Department of Veterans Affairs; or who died while such a disability, was in existence Eligibility Requirements A Veteran is anyone who serve at least one day in the armed forces and was not dishonorably discharged) An eligible spouse is a spouse of: 1) Any veteran who died of a service-connected disability; 2) Any member of the active duty Armed Forces who, for a total of more than 90 days, is: (i) Missing in action; (ii)captured in line of duty by a hostile force; or (iii) forcibly detained or interned in line of duty by a foreign government or power. 3) Any veteran who has a total disability resulting from a service connected disability, as evaluated by the Department of Veterans Affairs; or who died while such a disability, was in existence Eligible Programs Programs with eligibility requirements and DOL funding include: WIA (WorkForce Investment Act) DW (Dislocated Worker) DVOP (Disabled Veteran Outreach Program) LVER (Local Veteran Employment Representative) Eligible Programs Programs with eligibility requirements and DOL funding include: WIA (WorkForce Investment Act) DW (Dislocated Worker) DVOP (Disabled Veteran Outreach Program) LVER (Local Veteran Employment Representative) Priority of Service vs Preferential Service Given all thing being equal for all customers, Priority of Service does not secure bumping rights, but will provide services earlier than other applicants waiting for the same assistance. If two customers sign up at the same time, the Veteran is given priority. If the Veteran signs up later than another applicant, s/he cannot bump the applicant that is already enrolled. Priority of Service vs Preferential Service Given all thing being equal for all customers, Priority of Service does not secure bumping rights, but will provide services earlier than other applicants waiting for the same assistance. If two customers sign up at the same time, the Veteran is given priority. If the Veteran signs up later than another applicant, s/he cannot bump the applicant that is already enrolled. Standard Services Standard Services include all free services available in the Menu of Services. These include but are not limited to: Assessment Skill development Labor Market Information Free training opportunities Job search and placement Office resources: computer, fax, phone Community resource and referral Link to Veterans to support programs Info on how to file for unemployment insurance Standard Services Standard Services include all free services available in the Menu of Services. These include but are not limited to: Assessment Skill development Labor Market Information Free training opportunities Job search and placement Office resources: computer, fax, phone Community resource and referral Link to Veterans to support programs Info on how to file for unemployment insurance Priority of Services for Veterans and Eligible Spouses Policy: SCWDC WS-06-04 Revised: 06/21/2012

3. Insert your local Priority of Service Policy Here In order to have a thorough Desk Aid, please print out and include a copy of your local Priority of Service Policy.